Number of Vacancies
Academic Tech Support Specialist- REPOSTED
User Support Specialist III
Proposed Salary to be Offered
Commensurate with experience, beginning at $54,000
Appointment Percentage (Budget)
The Academic Technology Support Specialist works with UWL faculty,
staff, students, and administration by assisting, consulting,
identifying, acquiring, and implementing various technology-based
learning tools. Other key elements of this position include
assisting faculty, staff, and students with maintenance and support
for classroom and media technologies, distance/online education,
digital signage, and instructional applications. The Academic
Technology Support Specialist works alongside other ITS staff with
planning, installation, integration, and security of these
technologies, keeping consistent with best practices. This position
requires excellent problem-solving and communication skills, as
well as a proven ability to use current and emerging technologies.
This position will need to offer support and in-service
instructional workshops and other campus activities.
This position reports to the Director of IT Client Services,
working within the established goals and priorities consistent with
Information Technology Services.
Contingent Upon Funding
Is this position eligible for employment sponsorship, (H1B or
- Associate’s Degree in a Technology related field or equivalent
field related experience.
- At least 2 years of experience in information
- Experience supporting classroom presentation technology and AV
- Experience with classroom technologies (e.g. HyFlex)
- Experience with learning technology solutions.
- Experience with Microsoft OfficeOffice 365 Suite
- Experience with Microsoft Share Point.
- Excellent organization and problem-solving/troubleshooting
skills and effective public speaking, presentation, and listening
- Knowledge of the effective use of the most current methods and
technologies for desktop publishing, website content management,
and graphics design.
- Experience creating end-user support documentation.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Excellent project management skills and keen attention to
- Ability to work independently, manage competing priorities and
- Ability to interact effectively and collaboratively with
coworkers, vendors and constituent
- Experience working with Windows and Macintosh computer
- Excellent testing and quality assessment skills.
- Proficiency in analyzing data and developing logical
- Bachelor’s degree in technology related field of study.
- 4 years’ experience in Information technology/educational
- Experience with classroom technologies.
- Experience with streaming video and digital video editing.
UWL provides reasonable accommodations to qualified individuals
with disabilities who are employees or applicants for employment.
Employment opportunities will not be denied because of the need to
make reasonable accommodations for a qualified individual with a
disability. If you need assistance or accommodation in applying
because of a disability, please contact email@example.com
608.785.8013. This job announcement and other material on this site
will be made available in alternate formats upon request to an
individual with a disability.
All position descriptions are required to provide physical demands
and working condition/environment and may not be published in the
job announcement. For information on the physical demands and/or
working conditions/environment for this position, please contact
Human Resources at firstname.lastname@example.org
Working conditions and environment
Information about your benefits
- Office setting
- Given the need to also service the campus community outside of
the office setting, the candidate must also be able to climb, bend
and lift up to 30 lbs.
Your benefits add an additional 40%+ to the overall financial
package from the university.
- excellent flexible health insurance with low co-pays and good
- paid holidays and sick days.
- sick leave may be converted at retirement to pay for health
insurance post-work at UWL .
- after 5 years of employment, you become vested in our
retirement system which ensures income post-career.
- benefits at UWL are highly competitive with local industry and
some of the strongest in state and nation.
Learn more at:
Benefit eligibility is determined at point of hire. This
information is provided for illustrative purposes only. Benefits
are also pro-rated based on the appointment percentage.
Information about UWL and the Surrounding Region
The University of Wisconsin-La Crosse (UW–La Crosse) provides a
challenging, dynamic, and diverse learning environment in which the
entire university community is fully engaged in supporting student
success. Grounded in the liberal arts, UW-La Crosse fosters
curiosity and life-long learning through collaboration, innovation,
and the discovery and dissemination of new knowledge. Acknowledging
and respecting the contributions of all, UW-La Crosse is a regional
academic and cultural center that prepares students to take their
place in a constantly changing world community.
For more than a decade UW-La Crosse has been named one of
Kiplinger’s 100 Best Values in Public Universities and has appeared
prominently on theU.S. News & World Report
“America’s Best Colleges” for more than 15 years, and is ranked #4
on its list of the Best Regional Public Universities in the
With a student population of roughly 10,500, the university offers
91 undergraduate programs, 21 graduate programs, and 2 doctoral
programs through the following three colleges, the College of Arts,
Social Sciences, and Humanities, the College of Business
Administration, and the College of Science and Health, as well as
the School of Education. There are over 600 full-time faculty and
instructional academic staff, 75 percent of whom hold terminal
degrees. UW-La Crosse boasts a retention rate (freshmen returning
as sophomores) of 84 percent, graduation rate (degree within six
years) of 70 percent, and is among only 12 institutions cited
nationally by the American Association of State Colleges and
Universities for its success in linking campus culture and
university leadership to outstanding graduation rates.
UW-La Crosse’s strategic plan Sustaining Excellence continues to
move our community forward through its four pillars: increasing
community engagement, achieving excellence through equity and
diversity, investing in our people, and advancing transformational
education. More information about the ongoing work of Sustaining
Excellence is available at www.uwlax.edu/info/strategic-plan
The UW-La Crosse campus is in southwestern Wisconsin, nestled in a
residential area of the City of La Crosse and positioned as part of
a larger metro area with a population close to 140,000. The area,
known as the 7 Rivers Region, is famous for its exceptional natural
beauty which includes the Mississippi River on one side, majestic
bluffs on the other, and views of rolling farmland and forested
valleys in between. Abundant water, woodlands and varying terrain
provide ample opportunities for year-round outdoor recreation. Only
a couple of hours from Minneapolis or Madison, La Crosse enjoys the
affordability and charm of small town living with larger city
benefits. Three colleges, two world-class medical institutions, the
La Crosse Symphony Orchestra, a restored nineteenth century
downtown business district, and a number of galleries and art
centers have made La Crosse a regional center for culture,
entertainment, medical care, shopping, sports and recreation. More
information about the La Crosse metro area can be found here:
Choose La Crosse
Learn more about UW-La Crosse here:
The University of Wisconsin-La Crosse is an equal opportunity and
affirmative action employer committed to assembling a diverse,
broadly trained faculty and staff. We strongly encourage women,
minorities, people with disabilities and veterans to apply. UWL, in
compliance with applicable laws and in furtherance of its
commitment to fostering an environment that welcomes and embraces
diversity, does not discriminate on the basis of race, color,
national origin, religion, sex, sexual orientation, gender
identity/expression, disability, or protected veteran status.
UW-La Crosse’s diversity and inclusion efforts are guided by our
adherence to Inclusive Excellence. We define Inclusive Excellence
as “… our active, intentional and ongoing commitment to bridge
differences with understanding and respect so all can thrive." The
goals of Inclusive Excellence are to increase the retention of
diverse faculty, staff and students while encouraging a campus
climate that is inviting and welcoming to all. UW-La Crosse strives
to promote acceptance of all facets of diversity from racial/ethnic
diversity to diversity of thought and experience. UW-La Crosse
ranks 6th nationally among the Top LGBTQ -Friendly Colleges for
2018-19 by AffordableCollegesOnline.org ( ACO ).
Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery
Report), which includes statistics about reported crimes and
information about campus security policies, see
contact the University Police Department at 608.785.9000.
Administration and Finance Division
Description of College / Department / Program / Division /
The Division of Administration and Finance is committed to
providing quality campus services to faculty, staff, students and
external constituencies in support of the university’s mission of
teaching, research, and public service. The division includes
Facilities Planning & Management, Budget, Human Resources,
Information Technology Services and Police & Parking
Posting Detail Information
Posting Detail Information
Continuous Recruitment First Review Date
TO ENSURE CONSIDERATION : Priority consideration is given to
those candidates who apply by the listed ‘First Review Date’.
Applications received after that date may be given consideration at
the discretion of the search committee. Application materials will
be evaluated, and the most qualified applicants will be invited to
participate in the next step of the selection process. Incomplete
and/or late application materials may not receive consideration. If
you have questions regarding this recruitment, or if you are not
able to complete the application online due to a disability or
system problem, please contact the Office of Human Resources.
Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin’s Open Records Law.
UWL will not, however, reveal the identities of applicants who
request confidentiality in writing except as may be required by
Wisconsin’s Open Records law. In certain circumstances, the
identities of “final candidates” and/or the identity of the
appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment
screening which includes a criminal background check, work
authorization, and verification of education. It will also require
you and your references to answer questions regarding sexual
violence and sexual harassment.
Position Contact Name
David Kim, CIO
Position Contact Email
Required fields are indicated with an asterisk (*).
- * The University of Wisconsin System will not reveal the
identities of applicants who request confidentiality in writing,
except that the identities of finalists must be revealed upon
request. See Wis. Stat. §. 19.36(7).
- I wish for my name to remain confidential until the university
is no longer able to do so.
- I waive my right to keep my name confidential through the
- * Are you currently employed by or have you been employed by a
UW System institution or a State of Wisconsin agency during the
last seven (7) years? Please answer yes or no. If yes, provide the
institution or agency name, your supervisor and contact
information, including phone number and email address.
- * After you retire from a Wisconsin Retirement System (WRS)
employer, you may return to work with a WRS employer as a rehired
annuitant, provided certain requirements are met. There are no
restrictions on what type of position a rehired annuitant can hold.
Under the WRS, there is no limit to how much you may earn as a
rehired annuitant. (Learn more:
Are you currently collecting an annuity from the Wisconsin
Retirement System, (WRS)?
- * Are you an alum of the University of Wisconsin-La Crosse?
- * Are you legally eligible to work in the United States?
- * Will you now or in the future require visa sponsorship for
employment at the University of Wisconsin-La Crosse? (UW-L and UW
System institutions pay for some or all of the sponsorship costs.
Some candidates may require an H1B or another form of employment
sponsorship to work in the US. This question is asked so that if
you are the successful candidate, Human Resources can work with
your work unit to begin the process of obtaining this visa).
- Yes, I will require sponsorship prior to employment.
- Yes, I will require sponsorship for continued employment if
- No, I do not require sponsorship and am eligible to work in the
- * Were you ever found to have engaged in any sexual violence or
sexual harassment in a previous work assignment? (Required under UW
System Administrative Policy 1275)
- * Are you currently under investigation or have ever left
employment during an active investigation in which you were accused
of sexual violence or sexual harassment? (Required under UW System
Administrative Policy 1275)
- * Please provide your most recent employer, supervisor name and
contact information, including phone number and email address.
(Pursuant to UW System Administrative Policy 1275, UW System
requires reference checks related to sexual harassment and sexual
violence to be conducted at a minimum with a final candidate’s most
recent employer and with all previous UW System institution and
State of Wisconsin agency employers from the past seven years. UW-L
will notify you prior to contacting your supervisor).
(Open Ended Question)
- * How did you hear about this employment opportunity?
- Chronicle of Higher Education Web Site
- Discipline-Specific Publication/Web Site
- HERC Web Site
- HigherEdJobs.com Web Site
- Job Center of Wisconsin Web Site
- Minority Publication/Web Site
- University of Wisconsin - La Crosse Social Media (i.e.
Facebook, LinkedIn, Twitter)
- University of Wisconsin - La Crosse Web Site
- La Crosse Tribune
- Personal Referral
- WinonaDailyNews.com, LaCrosseTribune.com, ChippewaHerald.com,
Journaltimes.com, Kenoshanews.com, Madison.com
- Department of Workforce Development (WISC)
- Resume/Curriculum Vitae
- Cover Letter/Letter of Application
- Reference Contact Information