Coordinator, Patron Services

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:

• Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
• Tuition discounts for doctoral programs (employee only).
• Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
• Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
• Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
• Professional development opportunities through the Lindenwood Learning Academy .

JOB TITLE SUMMARY

Job Title: Coordinator, Patron Services

Division: Advancement and Community Engagement

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Manager, Center for the Arts Marketing

Positions Supervised: N/A

Job Summary

The patron services coordinator is responsible for the oversight of all front-of-house operations for the J. Scheidegger Center, including proper functioning of local patron services, supervising 60+ volunteer ushers, and general customer service.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution

• Coordinates all front-of-house operations, including ushering, concessions, coat check, climate, signs, stanchions, and merchandise tables
• Assists with supervision of ushers during events, usher scheduling, and maintains usher sign-up portal
• Creates and maintains databases of K-12 schools and senior living communities
• Coordinates outreach, registration, and accommodations for K-12 matine series, including preparing/disseminating educational materials for school groups and arranging for campus tours and lunches
• Coordinates upkeep and maintenance for the lobby, theater, and surrounding spaces as needed and during performances
• Coordinates safety and security for guests at all times
• Maintains responsibility for planning, delegating, and organizing supplies for all events
• Resolves matters of significance regarding front-of-house operations and general customer service
• Maintains detailed records of all sales, donations, and expenditures
• Provides thought leadership in reviewing and recommending policies and procedures to enhance operational excellence
• Ensures compliant and efficient daily management of all building operations
• Assists box office as needed

Service Excellence

• Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
• Models, supports, and holds others accountable to the university’s values – integrity, dedication, excellence, creativity, and teamwork
• Supports recruitment, training, and supervision of community volunteers

Communication, Teamwork, and Collaboration

• Collaborates with supervisor to ensure optimal attendance, sales, services, and events
• Coordinates with marketing on lobby displays as assigned
• Collaborates with marketing manager on usher screening and selection, training, marketing plans, and incentive program
• Coordinates with departments across campus and external rentals to execute events, including attending production meetings
• Serves as main point of contact for volunteer ushers and K-12 matine series.

Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.

• Bachelor’s degree
• Customer service experience
• Prior relevant experience preferred
• Marketing experience preferred

Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities commonly associated with this position.

• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of digital media and computer systems
• Excellent written and verbal communication skills
• Organized and detail oriented
• Ability to use good judgment, think critically, and multitask
• Ability to work with a diverse range of skill levels and personalities

Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.

• General box office/theater setting
• Variable work schedule due to diverse schedule of events
• Ability to work nights, weekends, and holidays

Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to greet and guide media, community, and audiences
• Ability to stand or sit for hours at a time
• Ability to navigate stage and lighting terrain
• Regular attendance is a necessary and essential function

Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.