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Coordinator, Patron Services

Job Details

Welcome to Career Opportunities at Lindenwood University. PLEASE READ: For all applications, please include your resume and cover letter. You may skip the “Quick Apply” page by simply clicking “Next” at the bottom of the page. When you arrive at the “Experience” page, you may upload all desired documents using the upload box labeled “Resume/CV.” This is the appropriate box to upload all documents.

Benefits of Being a Lindenwood Employee:
  • Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
  • Tuition discounts for doctoral programs (employee only).
  • Comprehensive benefits plan: medical, dental, vision, life insurance, disability insurance, and retirement options.
  • Paid holidays: MLK Jr. day, Good Friday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving break (Wednesday – Friday), and winter break (Dec. 23 – Jan. 1).
  • Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
  • Professional development opportunities through the Lindenwood Learning Academy .
JOB TITLE SUMMARY

Job Title: Coordinator, Patron Services

Division: Advancement and Community Engagement

Evaluation Group: Staff

FLSA Status: Exempt

Reports To: Manager, Center for the Arts Marketing

Positions Supervised: N/A

Job Summary

The patron services coordinator is responsible for the oversight of all front-of-house operations for the J. Scheidegger Center, including proper functioning of local patron services, supervising 60+ volunteer ushers, and general customer service.

Essential Job Functions and Performance Indicators

The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Job Responsibilities and Execution
  • Coordinates all front-of-house operations, including ushering, concessions, coat check, climate, signs, stanchions, and merchandise tables
  • Assists with supervision of ushers during events, usher scheduling, and maintains usher sign-up portal
  • Creates and maintains databases of K-12 schools and senior living communities
  • Coordinates outreach, registration, and accommodations for K-12 matine series, including preparing/disseminating educational materials for school groups and arranging for campus tours and lunches
  • Coordinates upkeep and maintenance for the lobby, theater, and surrounding spaces as needed and during performances
  • Coordinates safety and security for guests at all times
  • Maintains responsibility for planning, delegating, and organizing supplies for all events
  • Resolves matters of significance regarding front-of-house operations and general customer service
  • Maintains detailed records of all sales, donations, and expenditures
  • Provides thought leadership in reviewing and recommending policies and procedures to enhance operational excellence
  • Ensures compliant and efficient daily management of all building operations
  • Assists box office as needed
Service Excellence
  • Supports the mission of the university and serves as an ambassador of the Q2 culture of service excellence
  • Models, supports, and holds others accountable to the university’s values – integrity, dedication, excellence, creativity, and teamwork
  • Supports recruitment, training, and supervision of community volunteers
Communication, Teamwork, and Collaboration
  • Collaborates with supervisor to ensure optimal attendance, sales, services, and events
  • Coordinates with marketing on lobby displays as assigned
  • Collaborates with marketing manager on usher screening and selection, training, marketing plans, and incentive program
  • Coordinates with departments across campus and external rentals to execute events, including attending production meetings
  • Serves as main point of contact for volunteer ushers and K-12 matine series.
Job may require other duties as assigned.

Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
  • Bachelor’s degree
  • Customer service experience
  • Prior relevant experience preferred
  • Marketing experience preferred
Knowledge, Skills, and Abilities – May be representative, but not all inclusive, of the knowledge, skills, and abilities commonly associated with this position.
  • Demonstrated ability to work effectively with individuals from diverse communities and cultures
  • Knowledge of digital media and computer systems
  • Excellent written and verbal communication skills
  • Organized and detail oriented
  • Ability to use good judgment, think critically, and multitask
  • Ability to work with a diverse range of skill levels and personalities
Work Environment – Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
  • General box office/theater setting
  • Variable work schedule due to diverse schedule of events
  • Ability to work nights, weekends, and holidays
Physical Abilities – The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to greet and guide media, community, and audiences
  • Ability to stand or sit for hours at a time
  • Ability to navigate stage and lighting terrain
  • Regular attendance is a necessary and essential function
Equal Opportunity Employer

Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.

Company

Lindenwood University

Founded in 1832, Lindenwood is a dynamic four-year institution dedicated to excellence in higher education. Our historic campus is situated in the heart of Saint Charles, Mo., a growing community of more than 65,000 just west of St. Louis.

Lindenwood University is known nationally and internationally for innovation, entrepreneurship, and extraordinary dedication to students. We believe that education is the way to personal freedom and responsibility, which are the keystones of any democracy. We have a heritage that dates back nearly 200 years. In that time, we have learned how to educate in a way that helps each student become an enlightened, principled citizen of a global community.

Lindenwood is an independent institution firmly rooted in Judeo-Christian values. Those values include belief in an ordered, purposeful universe, the dignity of work, the worth and integrity of the individual, the obligations and privileges of citizenship, and the primacy of truth.

Lindenwood is a great place to work, and we would love for you to join us as we strive daily to accomplish our University mission: REAL EXPERIENCE. REAL SUCCESS. Enhancing lives through quality education and professional preparatory experiences.

Lindenwood University is home to over 800 full- and part-time faculty and over 400 staff members that work together to provide more than 100 degree programs to students from every state and over 70 countries through values-centered education that lead to development of the whole person.

Our faculty, staff, and administration are committed to an integrative curriculum that focuses on the talents, interests, and future of our students. 

Lindenwood values its employees and provides MANY employee perks including great tuition benefits!

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