Enrollment Advisor

Enrollment Advisor


At PCOM, we espouse to grow a culturally competent workforce to advance healthcare that touches the lives of underserved communities. Diversity and inclusion is the core component of our institutional identity and a key pillar of PCOM’s strategic vision. Philadelphia College of Osteopathic Medicine affirms that diversity and inclusion are crucial to the intellectual vitality of the campus community. It is through freedom of exchange over different ideas and viewpoints in supportive environments that our graduates develop the critical thinking and citizenship skills that will benefit them throughout their lives.

Since 1899, PCOM has trained highly competent, caring physicians, health practitioners, and behavioral scientists who practice a “whole person” approach to care - treating people, not just symptoms. As the field of medicine has changed, we've changed with it - adapting our program offerings to better meet the needs of healthcare providers and the communities they serve. At the main campus in Philadelphia, Pennsylvania (PCOM), the branch campus in Suwanee, Georgia (PCOM Georgia), and our newest location in Moultrie, Georgia (PCOM South Georgia), PCOM students learn to approach problem-solving in a more professional, more team-oriented manner, which prepares them to work successfully in integrated healthcare settings with other health professionals. At Philadelphia College of Osteopathic Medicine you will be part of a caring, professional, and committed community focused on making the PCOM experience the best possible for our students.

We are currently seeking to fill our Enrollment Advisor position at the Georgia campus with a highly qualified and passionate individual.

Job Title: Enrollment Advisor

Department: Admissions and Recruitment

Primary Location: Georgia

Employment Type: Full-time, Exempt

Position Summary:

As an Enrollment Advisor at the Philadelphia College of Osteopathic Medicine, you play a pivotal role in guiding prospective students through their educational journey. Through phone and email interactions, you build rapport and assist in both the initial application process and the final stages of matriculation. Your primary objective is to help students define their educational goals and ascertain whether our institution aligns with their aspirations. As an Enrollment Advisor at the Philadelphia College of Osteopathic Medicine, you'll advise, educate, and support potential students in achieving their goals through our higher education offerings. This position is vital as it shapes candidates' first impressions. Performance is evaluated based on key metrics, including attitude, teamwork, and communication. Enrollment Advisors actively engage in training and collaborative activities to facilitate student enrollments and team cohesion.

Essential Duties and Key Responsibilities:

Assess and qualify potential applicants for academic programs.

Guide and support prospective students through enrollment using a consultative approach.

Meet individual enrollment goals within the team framework.

Maintain professional follow-up via various communication channels.

Document interactions and inquiries accurately.

Advise students on suitable programs aligned with goals.

Ensure an exceptional student experience and positive attitude.

Stay informed about programs, policies, and industry trends.

Collaborate within teams and departments.

Address student concerns empathetically and actively listen.

Participate in training, projects, and school events.

Manage admissions process, transcripts, and applicant guidance.

Attain daily recruitment metrics established by the Manager, Training and Quality Assurance.

*Other duties as assigned

Knowledge Skills and Abilities:

Proven short sales cycle experience is preferred.

Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required.

Must have a confident telephone presence.

Excellent verbal, written, and interpersonal skills are essential.

Self-motivation and effective teamwork ability are required.

Strong independent work and multitasking capabilities.

High-level understanding of offered products and degree programs.

Effective time management, urgency, and prioritization skills.

Adaptability in a fast-paced environment with consultative skills.

Receptive to feedback, accountability, critical thinking, and problem-solving.

Maintains confidentiality of student data.

Strong analytical, written, and verbal communication skills; thrives in collaborative environments with excellent organizational ability.

Required Experience:

Education: Bachelor’s Degree required

Minimum of 1 year of sales, customer service, account management, or relationship-building experience required; experience in higher education preferred.

Physical Demands:

Sitting for long periods of time and staring at a computer screen.

May use headset/earbuds for telephone calls.

Virtual events on the computer.

Salary Range: $44,300 - $59,00

PCOM is an equal opportunity employer and all qualified applicants will receive consideration. We adhere to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.