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Operations Coordinator-Residential Education & Housing

To enrich education through diversity, The College of New Jersey is an Equal Opportunity Employer and is dedicated to the goal of building a culturally diverse staff committed to teaching and working in a diverse environment, and strongly encourages applications from women, minorities, individuals with disabilities and veterans.

Job Title: Operations Coordinator
Job Category: AFT
Post Date: August 22, 2023
Close Date: N/A
Salary: $57,573.92 - $66,217.02
For non-unit positions, salary commensurate with experience and is accompanied by a competitive benefits package.

Position Summary:

This person will manage the logistical oversight over a number of operations that support the department, including mail room, keyosk, personnel hiring and openings and closings of the residence hall.

Main Responsibilities:
  • Student Staff Personnel Management:
    • Assist with planning and implementation of staff selection for Community Advisors, Desk Assistants and Student Managers of Residential Operations for academic year, summer staff, break housing and senior week.
    • Manage the student staff database: coordinate candidate applications and staff files, offer positions to students and ensure proper communications between students, building staff, housing, Student Employment and Payroll.
    • Answer questions from potential student employees about positions and processes.
    • Implement, plan and execute the Desk Assistant hiring process. Ensure that all staff are properly hired with Human Resources and effectively on the payroll with the Payroll office.
    • Coordinate hire letters and ensure proper communication between students, building staff, housing, payroll and student employment.
    • Assist with other administrative functions of staff selection (like grade checks or moving phone lines if a staff room was changed).
    • Collect and manage data to contribute to the departmental End of the Year Report.
  • Staff Training:
    • Coordinate room reservations and meal planning for the training and selection processes.
    • Participate in the Student Staff Training committee.
    • With support of supervisor, create documents and resources for training.
    • Participate in the implementation of student staff online training.
    • Order and coordinate the delivery of supplies needed for student staff training.
  • Operations:
    • Assist with the administrative and operational pieces of Fall opening, Spring closing and all break closings and openings by developing training and support materials for professional and student staff.
    • Work with RDs, SMROs and Facilities staff to address cleaning, maintenance, upkeep, damages and overall quality and condition of the residence halls.
    • Monitor and maintain the status of showrooms.
    • Supervise Residential Student Mail Services and the KeyOsk, including recruiting, hiring, training and managing the staff in those offices.
    • Research, develop, implement and maintain and effective system of managing room condition.
    • Summer key management with CES.
    • Develop, distribute and manage signage for the residence halls required during openings and closings to ensure day to day directional signage is updated an in quality condition.
    • Contribute towards departmental messaging about student communications.
  • Share duty responsibilities for residence halls.
  • Special Events:
    • Coordinate Residential Education & Housing special events, including End of the Year Banquet, Student Staff appreciation days, Accepted Students Day and other events as assigned.

Required Qualifications:
  • Bachelors degree required. Candidates possessing relevant advanced degrees may be prioritized.
  • Assess student and staff needs and effectively handle difficult situations by providing high quality services.
  • Prioritize tasks and manage a fast-paced, high volume office environment.
  • Demonstrate a comfort with and ability to learn new technology as it relates to training, selection, assessment, and operations.
  • Adapt quickly to changes in policy, processes or practices and effectively communicate those processes to internal and external constituents.
  • Knowledge of student affairs, residential education or how educational practices impact a college student's experience.
  • One year of crisis response at the graduate or professional level.
  • The candidate should be proficient in Microsoft Office Suite and Google Suite and demonstrate experience or the ability to learn computer database management, report writing or Internet technologies.
  • Undergraduate, graduate or professional experience with project management.
  • Undergraduate, graduate or professional experience with event planning.
Persons with disabilities may request reasonable accommodations in order to perform the essential functions of the position. If the requested accommodation(s) cannot be made because it would cause the employer undue hardship, the applicant may not be eligible for the position.

Employer Qualifications:
  • Final offer of employment is contingent upon the successful completion of a background check and reference checks.
  • In accordance with the New Jersey First Act P.L. 2011 c.70, effective September 1, 2011, new public employees in certain positions (faculty exempt) are required to obtain New Jersey residency within one (1) year of employment. Applicants must meet the requirements listed.
About TCNJ

TCNJ is a highly selective institution that has earned national recognition for its commitment to excellence. Founded in 1855, TCNJ has become an exemplar of the best in public higher education and is consistently acknowledged as one of the top comprehensive colleges in the nation. TCNJ currently is ranked as one of the 75 "Most Competitive" schools in the nation by Barron's Profiles of American Colleges and is rated the No. 1 public institution in the northern region of the country by U.S. News & World Report. TCNJ was named the #10 value in public higher education by the Princeton review in 2009 and, in 2006, was awarded a Phi Beta Kappa chapter - an honor shared by less than 10 percent of colleges and universities nationally. A strong liberal arts core forms the foundation for programs offered through TCNJ's seven schools - Arts & Communication; Business; Education; Humanities and Social Sciences; Science; Nursing, Health, and Exercise Science; and Engineering. TCNJ faculty members are teacher-scholars who share a commitment to liberal learning. TCNJ is located within an hour, by train, of New York City and Philadelphia. The College's campus is set on 289 tree-lined acres in suburban Ewing Township and is known for its natural beauty and has 39 major buildings.

Employee Benefits:

As a member of The College of New Jersey Community, you will be a part of an exciting and rewarding public university career. Eligible full-time employees will be able to take advantage of a generous benefits package that includes health, welfare, and retirement benefits, including:
  • Comprehensive benefit plans covering medical, dental and prescription plans

  • Generous leave entitlements program and Energy Savings Program

  • Employee and dependant Tuition Waiver and Reimbursement Program

  • Pension, retirement, and deferred compensation plans, group life insurance

  • Employee Assistance Program (EAP)

  • Employee affinity groups

  • New Jersey State Employee Discount Program (Pet insurance, cell phone plan discounts, discounted amusement park tickets, etc.)

  • Access to extensive learning opportunities

To view a comprehensive list of benefits available to employees, visit our Health Benefits Plans and Programs page to learn more!

Application Instructions

Qualified candidates should apply online at: and submit a letter of interest, resume (CV), as well as the names and contact information for three professional references. Applications will be considered until a viable candidate is selected.

SAME Applicants

If you are applying under the New Jersey "SAME" program, your supporting documents (Schedule A or B letter), resume (CV), as well as the names and contact information for three professional references by the closing date listed above to: . For more information on the SAME program visit their website at: , email:, or call CSC at: 833-691-0404.

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