This job has expired

Director, E-Learning Center

Northern Arizona University
Arizona, United States
Salary Not specified
Posted Date
Aug 22, 2023

View more

Director, E-Learning Center

Location: E-Learning Center
Regular/Temporary: Regular
Job ID: 607438
Full/Part Time: Full-Time

Workplace Culture

NAU aims to be the nation's preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

Special Information

  • This position is posted as Director, E-Learning Center, which is a working title. The NAU system title for this position is Director, Instructional Design & Support.
  • This is an in-person position located on the main campus of Northern Arizona University in Flagstaff, AZ with hybrid and remote work occasionally possible.
  • This position is subject to the availability of funding. The incumbent is not eligible for Service Professional non-renewal notice, or Classified Staff layoff or recall status.

Job Description

Reporting to the Associate Vice Provost for NAU Online, the Director will lead the strategic and operational management for the NAU Online instructional design team and support NAU Online courses, programs, and faculty. The Director will be positioned to make long-lasting contributions to position NAU as a regional and national leader in online education, focused on providing opportunities for students to access an exceptional online education that utilizes the latest educational technology. NAU's online programs are designed to meet the diverse needs of our students and employers to drive economic mobility and social impact.

NAU has an established history of intellectual leadership in developing workforce-aligned online programs for non-traditional students and in supporting competency-based education. NAU Online currently serves nearly 5,000 students through a growing portfolio of 140 online and competency-based programs with a commitment to individualized attention, student success and attainment, and serving learners in the state of Arizona. Supported through significant institutional investments and leadership commitment, the Director will join the NAU Online team during a time of renewal, reimagining, and growth.

Oversight of Online Course Development - 40%
  • Oversee and direct enhancements to the University's online course and program development process.
  • Scope, develop, monitor, and report on course development project status using NAU's project management system. Ensure adherence to development milestones and outcomes.
  • Identify, implement, and oversee training for online course development in Canvas LMS for effective online course delivery and a high level of student and faculty engagement.
  • Communicate frequently with the Associate Vice Provost for NAU Online regarding opportunities and recommendations that occur with course development, course maintenance and educational technology.
  • Work closely with Information Technology Enterprise Information Services to address and resolve any Canvas LMS obstacles to student and faculty success.
  • Conduct research on emerging educational technologies and evaluate their potential for implementation within the institution.

Supervision and Development - 20%
  • Create and maintain an inclusive and collegial work environment, promoting a collaborative, accountable and supportive team. Encourages a resilient, solution-oriented work environment by modeling enthusiasm and commitment to the mission of the university.
  • Mentor online instructional design and support team in their job roles, professional growth, and development.
  • Support professional development through trainings and industry conferences to update and improve staff knowledge, skills and attitudes pertaining to the instructional design and quality process, faculty engagement, new models of instruction, emerging technologies, and other job-related functions.
  • Set performance expectations for the online instructional design and support team, including work assignments and deadlines, and holds the team accountable for meeting performance outcomes.
  • Ensure effective collaboration with faculty and other subject matter experts in creative and effective best practice use of instructional design methodologies and the use of various online learning technologies.
  • Introduce and reinforce evidence-based teaching/learning methodologies that utilize educational technologies to promote high impact learning.
  • Ensure instructional design processes are pedagogically sound, aligned with current industry practice, and have the agility to accommodate timely execution of new programs.

Quality Assurance - 20%
  • Ensure the quality and compliance of course development is consistent with industry standards, computing software, and security requirements.
  • Identify, invite and host internal and external contributors to review online courses. Promote accountability for the quality of work that is produced and that contributes to a high-quality online learning environment.
  • Create, maintain, and communicate processes and standards for ensuring quality course design in alignment with best practices and standards found in programs like Quality Matters. Set online course review schedule for all online courses to ensure courses are current and effective.
  • Review course analytics on a regular cycle to assess course design theories as they play out over time, to identify creative solutions for course improvements, and to recommend need for new online course development, maintenance, or redevelopment.
  • Leads ongoing assessment and improvement of all instructional design services.
  • Ensures accessible technologies and accessibility support for online courses.

Faculty Professional Development, Training and Consultations - 10%
  • Oversees and/or contributes to the development, maintenance and delivery of online faculty training that relates to course development, pedagogy, and associated online course technologies.
  • Maintain fluency with current research in instructional design, learning theory, and learning practices in higher education, instructional technologies, and related practices and processes.
  • Identify areas of weakness and/or gaps within the professional development programming that could be detrimental to providing a high-quality experience for students and faculty.
  • Contribute to the promotion of a campus culture that embraces high-quality teaching and learning by supporting and training online faculty in course development and revision.
  • Maintain a strong connection with the faculty to ensure a strong technological infrastructure that is responsive to changing curricular needs.
  • Participate in and exchange best practices with campus, state and national communities related to teaching and learning.

General Administration - 5%
  • Provides daily operations management and administration for all aspects of the Instructional Design and Support unit.
  • Oversee operations including annual budgets and reporting, personnel management and development including structure and working strategies.
  • Develop and maintain the Instructional Design and Support unit strategic plan.
  • Advocate for learning technology by participating in relevant University policy and planning committees and meetings.

Other - 5%
  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's degree in online education, instructional technology, instructional design, adult/continuing education, educational leadership, or related fields; AND
  • 5-7years of related work experience.
  • 3-5 years of supervisory experience.
  • Any combination of relevant education and experience may be substituted for the educational requirement on a year-for-year basis.

Preferred Qualifications

  • Master's or terminal degree in online education, instructional technology, instructional design, adult/continuing education, educational leadership, or related fields; AND
  • 7 years of related work experience in instructional design, instructional leadership, and/or curriculum and instruction, in postsecondary instruction; AND
  • 5 years of supervisory experience in an academic context with a track record of increased responsibility, including supervision of multiple staff.

Knowledge, Skills, & Abilities

  • Expert knowledge of trends and topics in pedagogy, instructional design, and the scholarship of teaching and learning.
  • Expert knowledge and understanding of student learning outcomes, and skill in designing and implementing valid tools to assess those outcomes.
  • Expert knowledge of higher education in the areas of instructional design, educational technology, and teaching.
  • Knowledge of university and college curriculum content and requirements.
  • Knowledge of supervisory best practices and principles.
  • Knowledge of and experience implementing high impact educational practices at the undergraduate and graduate levels.
  • Deep engagement with relevant professional organizations that can enhance the effectiveness of the university's instructional technology.
  • Technical facility with Canvas LMS, technology tools for learning, and workplace collaboration/communication tools.
  • Experience with using digital platforms and tools that support teaching and learning, collaboration, and communication (e.g., Canvas, Google products, Slack, etc.).
  • Knowledge of evidence-based practices for course design, inclusive teaching, assessment and analytics, and the integration of instructional technology.
  • Familiarity with the educational development literature, including STEM reform, course design, accessibility, equity and inclusion, and institutional change.
  • Experience with qualitative and quantitative program assessment, writing reports and presenting results to multiple audiences.

  • Budget development and fiscal management skills.
  • Skill in program design and implementation.
  • Organizational and project management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Peoplesoft, ServiceNow,, Canvas LMS.
  • Demonstrated skill at navigating the complex dynamics that affect teaching and learning at university.
  • Must have excellent communication skills, ability to multi-task, excellent attention to detail, and superior interpersonal skills.
  • Strong teaching skills, both providing training in a workshop setting and giving technical assistance to individual faculty and students.
  • Skill in the language of learning technologies, teaching methodologies, and multi-media technology skills.

  • Demonstrated success motivating, leading, and integrating teams.
  • Proven record of positive, productive consulting interactions with faculty and students.
  • Demonstrated managerial experience, both of programs and of people.
  • Demonstrated ability to successfully design, deliver, launch, and maintain programs and initiatives, including a record of demonstrating initiative, diplomacy, and excellent professional judgment.
  • Demonstrated ability to manage multiple complex programs concurrently.
  • Demonstrated ability to create and support a diverse, inclusive environment.
  • Ability to adapt to rapidly changing technological environments.
  • Demonstrated ability to create high performing teams.
  • Ability to coach faculty on teaching and learning strategies, pedagogy, and inclusive teaching practices.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting. If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements. Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States. Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus as this campus has on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities. If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


Anticipated salary range is $83,312 - $104,140. Annual salary commensurate with candidate's qualifications and related experience.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website. NAU is a tobacco and smoke-free campus. Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service. Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of the pay period following election. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of the pay period following election.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Application Deadline

September 25, 2023 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process, please contact the Disability Resources Office at 928-523-8773,, or PO Box 5633, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

Know Your Rights Poster

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.

To apply, visit


Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert