Program Assistant (Enrollment Services)
Walla Walla Community College
$3,145.00 - $4,072.00 Monthly
Walla Walla, WA
Join our team to help inspire all students to discover
their potential and achieve their goals by providing relevant,
equitable, and innovative learning opportunities and
Walla Walla Community College (WWCC) is seeking applicants to fill
two full-time Program Assistant
positions at the
Walla Walla campus. One Program Assistant position will be
At Walla Walla Community College, we inspire all students to
discover their potential and achieve their goals by providing
relevant, equitable, and innovative learning opportunities and
services. We have identified three core themes that describe the
fundamental aspects of the College's mission by translating it into
practice: Student Success, Strong Communities, and Resource
Stewardship. As an organization, we value learning opportunities, a
sense of community, diversity, health and humor, excellence,
integrity, teamwork, innovation, personal and professional growth,
The Program Assistant will serve as a first point of contact for
Enrollment Services by providing primary coverage at the front
counter. Responsibilities include providing financial aid,
admissions, registration, and records information to current and
prospective students and families, WWCC staff, and outside
entities. This position will assist with the application process
and maintenance of records, and assist with the preparation of the
financial aid awarding process.
Provide excellent customer service in assisting students
and college partners with the admissions, registration, placement
testing, and financial aid processes.
Respond to inquiries from current and prospective students,
parents, college staff and the public about the application,
registration, placement testing, and financial aid programs and
processes. Forms of communication include in-person, written, and
over the phone.
Process the intake of admissions, registration, and financial
aid paperwork, working with the student to ensure it is complete
Assist with maintenance of student
Input data as assigned and monitor data for accuracy, making
corrections as necessary. This includes assisting with
registration, enrollment and record-keeping processes and
procedures among all campuses.
Maintain accurate digital and paper student files and
Scanning and filing paper documents into digital imaging
Maintain records according to state, Federal and WWCC
regulations records retention plans.
Review, verify and maintain student applicant files
(electronic and hard copy) and assist in the preparation for
awarding of financial aid.
Participate in the review and maintenance of assigned checklist
and other tracking fields including answering student and staff
questions, reviewing submissions of completeness, and appropriately
updating statuses to ensure successful file completion.
Respond to daily emails and voicemails
Return incomplete forms to students if necessary
Contact students to clear up any file discrepancies
Ability to ensure FERPA disclosure policies are followed.
Ability to interpret and adhere to federal, state, and local
laws, rules, and regulations.
Ability to practice active listening; treat others with
respect, kindness and consideration; interact with all people in a
Ability to understand, respect and maintain strict
Ability to maintain a calm demeanor while working with stressed
and anxious financial aid recipients.
Ability to build rapport and demonstrate a balance between
building rapport and managing tasks.
Ability to effectively communicate including verbal and written
Ability to manage existing record systems and review schedules
for compliance with legal requirements and organizational
Ability to effectively coordinate activities, services and
schedules to ensure smooth and efficient operation of work.
Excellent keyboarding skills and working knowledge of Microsoft
Ability to use spreadsheet software, such as Microsoft Excel,
to create, modify, print and format spreadsheets, find and replace
data, and work with basic formulas and functions. Use templates,
styles, AutoFormats, and multiple worksheets.
Ability to compose, send and respond to electronic mail and
utilize email program functions such as calendars and meeting
Ability and willing to pursue and identify ways to improve
efficiency and effectiveness of services and provide
recommendations to leadership about those findings.
Equivalent combination of education and experience may be
considered at the discretion of the college.
High School graduation or equivalent
Two years of full-time relevant experience
Computer experience using databases and integrated software;
working knowledge of current Microsoft Office.
One position requires Bilingual Spanish/ English (written/oral)
skills; bilingual skills preferred for the second position.
Two years of relevant customer service experience
Experience working in a higher education setting
Advanced Excel spreadsheet skills and Word document skills
Conditions/Terms of Employment
Must be in good standing on all Federal Student Loans. The U.S.
Dept. of Education will not grant access to student loan data for
any individual who is in default status. Access to such information
is a necessity for this position.
This classified position is in a bargaining unit for which WPEA
Higher Ed is the exclusive representative.
Work is performed almost exclusively indoors in an office
environment. Exposure to hazards is limited to those commonly found
in an office environment; must have the ability to sit for
prolonged periods of time at a desk or work station, frequent
repetitive arm, hand and finger motions, frequent and extended use
of computer and exposure to terminal screen, and work in an
environment with multiple interruptions and demands on time that is
often stressful and required deadlines. This contract position work
schedule will typically be Monday through Friday 8-hours each day.
During the summer, work schedule is Monday through Thursday
10-hours each day. Occasional travel is required for this position.
This position has frequent interactions with students and
colleagues both on and off campus.
The college has an excellent benefit program including medical,
dental, life and long-term disability insurance; paid sick leave;
paid vacation leave; and retirement plan. All full-time employees
will automatically have 3% of taxable income deferred into the
State of Washington Deferred Compensation Program (DCP) unless
declined at time of hire. WWCC requires all employees to
participate in direct deposit for payment of salary. The college is
Persons hired must be able to provide acceptable documentation of
lawful authorization to work in the United States within three (3)
days of employment, and successfully complete a probationary
period. WWCC participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. Candidates will be subject to a
criminal history background check as a condition of employment.
Information from the background check may not necessarily preclude
employment but will be considered in determining the applicant's
suitability and competence to perform in the position.
Required Application Materials
This position is posted as open until filled. For priority
consideration applications should be received by 11:59
p.m. on Sunday, August 27, 2023.
To qualify for
consideration, applicants must meet required qualifications and
submit a complete
application packet that includes the
Online NEOGOV application
In your cover letter, please explain how your employment
history has prepared you for this position; be sure to speak to the
Qualification and Competencies.
List of names, addresses, and telephone numbers of three
Answers to two (2) supplemental questions
Unofficial transcripts for application purposes; official
transcripts are required prior to an official start date.
Please ensure you have attached all required application
materials as you will not be able to attach any documents after you
have submitted your application. If you have difficulty
logging into your account, attaching documents, submitting your
application, etc., please call NEOGOV Applicant Support at
1-855-524-5627 or email them directly at
WWCC reserves the right to not fill this position, reject all
applicants, reopen the position, or make a direct appointment.
Applications received during this recruitment may be used to fill
future vacancies at the College's discretion.
Walla Walla Community College is committed to provide equal
opportunity and nondiscrimination for all educational and
employment applicants as well as for its students and employed
staff, without regard to race, color, creed, national origin, sex,
sexual orientation, including gender expression/identity, marital
status, age (over 40), the presence of any sensory, mental, or
physical disability, the use of trained guide dog or service animal
by a person with a disability, or status as a Vietnam and/or
disabled veteran, National Guard member or reservist in accordance
with the Civil Rights Act of 1964, Title IX of the Education
Amendments of 1972, the Federal Rehabilitation of 1973, the
Americans with Disabilities Act of 1990, and any other applicable
Federal and Washington State laws against discrimination. To
qualify for veteran's preference, you must attach a copy of your
DD214 or NGB 22. The Human Resources Office is accessible to
persons with disabilities. If you need accommodation in the
application/ employment process, please call (509) 527-4323 - TDD
To apply, please visit https://www.schooljobs.com/careers/wwcc/jobs/4170802/program-assistant-enrollment-services