Registrar Technical Support Specialist

About Oakton College :

For over 50 years, Oakton College has been the setting where thousands begin or continue their college or career studies. Educating people of all ages, from all walks of life and from more than 40 nations, Oakton focuses on improving the quality of life for everyone who enters its doors.


Job Description:

Basic Function and Responsibility:

Under general supervision, assist in the maintenance of student information systems that support the Student Affairs Division and other departments. Use the student information system to ensure student record compliance in areas including student demographic data, tuition rates, grades, course pre-requisites, and standards of academic progress; and support timely student communication. Assist in the development of new processes, upgrade testing, documentation, and training materials.

Characteristic Duties and Responsibilities:

• Investigate and process corrections for duplicate student records in cooperation with the Information Technology Department.
  
• Produce and process student correspondence such as changes in Standards of Academic Progress (SOAP) standing, class drops for unfulfilled pre-requisites, non-payment of semester tuition and fees, diplomas, and graduation.
  
• Review and process student course drops for unfulfilled pre-requisites and SOAP suspension and dismissal students.
  
• Serve as a backup for, and assist in, the production of academic transcripts, posting of non-attendance indicators, midterm grades and final grades.
  
• Serve as a backup for, and assist with, the final semester grade processing including the creation, maintenance and application of SOAP. Lead the posting of semester academic honors to the student record.
  
• Initiate and maintain, as directed, student information system data processing requests including research and testing of new or modified system services.
  
• Assist in the creation and conduct in-service training programs on the student information system to college personnel having access to the student records system.
  
• Assist in the creation and maintain documentation of software programs including effects of data changes.
  
• As directed, represent and communicate between end users and the IT department. Assist with identifying the information needs of users; and testing and troubleshooting of software implementations, upgrades, and patches. Assist with the creation of reports to meet end users needs.
  
• Comply with the Family Educational Right and Privacy Act (FERPA) and College technology policies and processes.
  
• Participate in Enrollment Center cross training activities to develop knowledge in other functional student affairs areas in order to provide integrated and comprehensive information to students, staff, and community. Provide excellent customer service.
  
• As directed, provide Registrar Services in the Enrollment Center.
  
• Perform other job related duties as assigned.

Requirements:

Qualifications and Working Conditions:

• Associate's degree or an equivalent combination of education and experience from which comparable skills and abilities can be obtained is required.
  
• Two years of work experience required. Preferred prior experience includes familiarity with college enrollment, student records, or student information systems.
  
• The ability to write queries, and merge data from two or more databases. Preferred experience includes database management.
  
• Excellent verbal and written communication skills.
  
• An advanced working knowledge of Microsoft Office Suite preferred with the ability to learn.
  
• Experience with the development training materials is preferred.
  
• Mobility to move from building to building on-Campus and to visit off-Campus entities. Work is performed in a general office environment and is generally sedentary in nature. Little or no exposure to adverse working conditions.

Additional Information:

Supervision Received:

Functional supervision is received from the Coordinator for Registrar Technology. Administrative supervision is received from the Registrar/Director of Registrar Services.

Supervision Exercised:

None

HOURS: Monday - Friday 8:00 am - 1:00 pm

SALARY: $21.79

Based on the needs of the college and with Administrator approval, some positions at the college may have hybrid schedule options available after 30 working days.


Application Instructions:

For further details, visit our website at www.oakton.edu and select the Employment link to view Employment Opportunities.

Please be sure to have a current resume, cover letter, and list of, at least, three (3) professional references with contact information prepared to submit with your application.

Oakton College is an equal opportunity, affirmative action institution, committed to employing competent, qualified individuals. Oakton College does not discriminate on the basis of race, color, creed, religion, national origin, disability, age, marital status, military status, socioeconomic status, sex or gender, gender identity, or sexual orientation in admission to and participation in its educational programs, college activities and services, or in its employment practices.

Posted positions may be removed from the Oakton website without notice when it is determined that no additional applicants are required.

Oakton is accessible by public transportation

URL: www.oakton.edu