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Type of Position:
Day Shift (United States of America)
University of Arkansas at Fort Smith
The University of Arkansas - Fort Smith is a vibrant mid-sized
public university dedicated to breaking the higher education mold
by bringing truly transformative, hands-on experiences to every
student. From high school seniors to senior professionals,
first-generation students to second-chancers, our goal is to
provide a high-quality, future-focused education that honors each
student's unique, personal situations and goals. Our tiered
approach to learning offers students access to more than 80-degree
plans and programs including certificate, associate, bachelor's,
and master's degrees. We seek to recruit and retain a diverse
workforce as a reflection of our commitment to serve the diverse
population of Arkansas, to maintain the excellence of the
university, and to offer our students richly varied disciplines,
Located on the Arkansas-Oklahoma border and situated in a region of
lakes, Fort Smith is the second-largest city in Arkansas and
features a vast array of cultural activities, shopping, dining, and
entertainment, including a thriving downtown entertainment
district. Parks, trails, and water recreation are all within the
city limits, and true outdoor enthusiasts will find the area’s
lakes, streams, and mountains offer adventure only minutes away
from campus. Fort Smith was recently named by Forbes as the number
one city in America for the cost of living, and a top city in the
nation for the highest-paying tech jobs. The city is within easy
driving distance of Tulsa, Kansas City, Dallas, Little Rock, and
Thank you for your interest in joining our university. Below you
will find details for the position including any supplementary
documentation and/or questions you should review before submitting
your application. For general application assistance or if you have
questions about a job posting, please contact Human Resources at
If you have a disability and need assistance with the hiring
process please contact Human Resources at 479-788-7080. Applicants
are required to submit a request for each position to which they
IT Customer Support
Summary of Job Duties:
The Service Desk Specialist is
responsible for support of all desktop hardware, software and
audio-visual equipment for the UAFS campus. This individual is
responsible for operating the Service Desk. The Service Desk
Specialist is the front-line support for UAFS faculty, staff and
students. They respond to customer inquiries in person, via phone
or email, and is responsible for distribution and retrieval of
technology-related equipment from classrooms and events. This
position is also responsible for performing computer operation
duties if the Service Desk Technician is out. The position reports
to Manager, Customer Support.
Required Education and/or Work Experience:
qualifications include an associate’s degree in a technical or IT
related field or one year of experience working in a technical or
IT related field. Service Desk experience is preferred. Other
job-related education and/or experience may be substituted for part
of these requirements.
Essential Job Duties and Responsibilities:
Other Job Duties and Responsibilities:
- Assist faculty, staff and students who walk into the Technology
Support Service Desk, aAnswer Technology Support Service Desk
phone, check e-mail and voice mail and log requests into the UAFS
Incident Management System. Contact users if more information is
required. Troubleshoot issues, reset password and/or help faculty,
staff or students with resetting passwords using the UAFS password
reset system. Contact users if more information is required.
Updates the incident reporting system with resolution information.
This occurs daily.
- Check Technology Support Service Desk e-mail and log requests
into the UAFS Incident Management System. Troubleshoot issues with
faculty, staff or students. Contact users if more information is
required. Updates the incident reporting system with resolution
information. This occurs daily.
- Reset passwords or assist faculty, staff and students with
resetting passwords using the UAFS password reset system. This
- Schedule a variety of audio-visual equipment; assist faculty
and staff in proper operation of audio-visual equipment.
- Complete equipment requests including data entry. This occurs
- Schedule, select, deliver and retrieve a variety of
audio-visual equipment; load equipment into carts and deliver to
appropriate location, assist faculty and staff in proper operation
of audio-visual equipment. Complete equipment requests including
data entry. This occurs daily.
- Checks technology-related equipment (laptops, monitors,
hotspots, etc.) in and out to faculty, staff and students upon
request. Maintains records and logs of materials and equipment
used. This occurs as needed.
- Assist PC technicians with service calls (when available). This
occurs as needed.
- Update and maintain technology support inventory. Assist with
preparation of equipment for transfer to state M&R or for sale.
This occurs as needed.
- In the event that the nightly operator is out will process
nightly Banner jobs for student and finance. This occurs as
- Other duties as assigned.
Responsible for maintaining a positive work atmosphere by acting
and communicating in a manner to foster teamwork and by providing
leadership to subordinates. Requires consistent on-time
Knowledge, Skills, and Abilities:
To perform the job
successfully, the following competencies are required for the
essential functions of this position:
To perform the job successfully, the following competencies are
required for the essential functions of this position:
- Knowledge of the use of computer hardware.
- Ability to use current application software packages.
- Ability to provide technical assistance to users by evaluating,
diagnosing and rectifying software and hardware problems.
- Ability to problem solve by gathering and analyzing information
- Ability to identify and resolve problems in a timely
- Ability to communicate well both orally and in writing.
- Must have excellent customer service and interpersonal
- Ability to operate and maintain audio-visual equipment.
- Ability to train employees in the use of audio-visual
Work in a dynamic team of diverse
faculty, staff, and students in a fast paced, growth-oriented
environment. This individual has contact with faculty, staff and
students on a daily basis.
List Employees Supervised:
Special Job Dimensions:
Work performed primarily in an
office setting. While performing the duties of this job, the
employee regularly exhibits digital dexterity when entering data
into computer. The employee frequently sits for extended periods of
time, and occasionally stands and walks. Vision demands include
close, relatively detailed vision when focusing on a computer
screen. Employee regularly talks and hears. Employee occasionally
lifts items up to 50 pounds. Routine work schedule Monday through
Thursday, 9:00am to 8:00pm or Monday through Thursday, 10:00 a.m.
to 8:00 p.m. and Friday 10:00 a.m. to 2:00 p.m. with occasional
overtime and travel required. Due to reduced need outside of the
traditional workday hours (8:00 – 5:00) hours may vary during the
Background Check Requirements.
Criminal Background Check and
Motor Vehicle Registry (MVR) Check.
$35,000-41,000/year - commensurate with education/experience
Required Documents to Apply:
Cover Letter/Letter of Application, List of three Professional
References (name, email, business title), Resume,
Proof of Veteran Status
Special Instructions to Applicants:
For full consideration,
please apply by September 1, 2023.
Recruitment Contact Information:
All application materials must be uploaded to the University of
Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position may be subject to a pre-employment criminal
background check, sex offender registry check, financial history
background check, and/or drug screening. A criminal conviction or
arrest pending adjudication and/or adverse financial history alone
shall not disqualify an applicant in the absence of a relationship
to the requirements of the position. Background checks and drug
screening information will be used in a confidential,
non-discriminatory manner consistent with state and federal
The University of Arkansas is an equal opportunity, affirmative
action institution. The University does not discriminate in its
education programs or activities (including in admission and
employment) on the basis of age, race, color, national origin,
disability, religion, marital or parental status, protected veteran
status, military service, genetic information, or sex (including
pregnancy, sexual orientation, and gender identity). Federal law
prohibits the University from discriminating on these bases.
Questions or concerns about the application of Title IX, which
prohibits discrimination on the basis of sex, may be sent to the
University's Title IX Coordinator and to the U.S. Department of
Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United
States on the first day of employment.
All applicant information is subject to public disclosure under the
Arkansas Freedom of Information Act.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity: