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Network Operations Manager

Lee College
Texas, United States
Salary Not specified
Posted Date
Aug 16, 2023

Network Operations Manager

Job Type: Full-Time
Job Number: FY2300252
Location: Main Campus - Baytown, TX
Division: Information Technology

Position Overview

Starting Salary Range is $69,222 -$79,601. The initial salary offer is commensurate with education and related work experience.

Provide technical support for computers and network applications, web-based applications, and voice-over IP services to all areas of the College. Promote and facilitate the effective integration of technology into the primary mission of the College through planning, end-user training, consulting, and other support activities. Develop, enhance, and manage the College's enterprise networks to provide high-speed, transparent, and highly functional connectivity among all information resources. Develop and maintain highly effective, reliable, secure, and innovative information systems to support instructional, administrative, and network facilities functions. Facilitate the collection, storage, security, and integrity of electronic data while ensuring appropriate access. Promote new uses of information technology within the institution through the support for exploratory and innovative applications. Provide recommendations for effective strategic and tactical planning in the use of technology.

Essential Duties & Responsibilities

  • Provide fast & reliable access to all information systems.
  • Implement network security for the Local Area Network and Wide Area Network.
  • Supervise and coordinate work assigned to the Network Support Technicians.
  • Recommend hardware, software licensing, and maintenance contracts.
  • Oversee troubleshooting, systems backups, archiving, and disaster recovery and provide escaladed end-user support.
  • Work with project teams (faculty and staff) to help implement internal systems.

  • Additional Duties & Responsibilities

  • Direct weekly meetings with employees under supervision.
  • Conduct yearly evaluations of employees under supervision.
  • Facilitate technicians' uniform standard operating procedures for labs and staff.
  • Communicate with end-users on quality assurance issues provided by those.
  • When requested, assume responsibilities of Chief Information Officer in her absence.
  • Must be on call 24/7 for system issues or outages.
  • Must work evenings, weekends, and holidays if needed.
  • Travel to Information Technology training and conventions to stay up with the latest technology.
  • Perform other duties as assigned.

  • Minimum Education, Experience, Knowledge, Skills & Abilities

  • Bachelor's degree in Computer Science, Computer Information Systems, or a related field
  • Five (5) years of related work experience providing effective technology support for a Windows Active Directory and Cisco infrastructure environment
  • Experience with Active Directory management in multi-domain environment:
  • ACL
  • Group Policies
  • Windows Server OS
  • DHCP
  • DNS
  • User Account Management
  • Experience with Exchange Server/Office 365 (email)
  • Experience with ISA Server/ASA/IPS (firewalling & security)
  • Previous Print Server management experience
  • Experience with System Backups/Disaster recovery (Barracuda Backup with Cloud storage)
  • Experience managing and configuring Cisco Nexus core, switches, routers, Wireless Controller, UCS environment, and ASA firewall
  • Experience with VOIP - Cisco Call Manager & Unity Voice Mail
  • Experience implementing and supporting numerous student and administrative network applications
  • Experience managing and configuring network servers and storage (RAID, iSCSI)
  • Experience with virtualization using Hyper-V technologies
  • Demonstrated ability to learn new technologies

  • To apply, please visit


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