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Faculty Opening – Assistant Professor of Innovation in Human-Centered Experiences

Boston University School of Hospitality Administration
Boston, Massachusetts
Posted Date
Aug 10, 2023

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 Boston University invites applications for a non-tenure track assistant professor position in the School of Hospitality Administration (SHA).

One Assistant Professor in Hospitality Business Management, specializing in Innovation and/or Design Thinking. Central to the hospitality industry is the creation of memorable, high-quality experiences, across digital and physical touchpoints. These experiences are designed not only for customers, but also for employees of the organization, as part of its experience management practice—the process of monitoring every interaction that people (customers, employees, and other key stakeholders) have with the organization to identify opportunities for improvement, innovation, and disruption. In addition to the study of human behavior at the individual level, experience management also emphasizes understanding how organizations develop an experience-focused culture.

This unique position integrates internal and external perspectives of the organizations to more extensively address how organizations create positive, holistic experiences for both their own employees as well as guests, customers, and/or other external stakeholders. It combines the disciplines of Innovation and Design Thinking, and Experience Management, emphasizing data-intensive approaches.

We are seeking candidates who can teach courses and conduct research in the emerging domain of Innovation and Design Thinking, with a focus on human-centered experiences in the hospitality and other service industries.

We seek candidates with an educational or career background in Design Thinking, Human-Centered Design, Innovation, Hospitality Business Management, Consumer Behavior, Marketing, Management Science, Strategy, or Business Management. Experience and/or demonstrated interest in the hospitality industry is highly desirable.

The ideal candidate must demonstrate a willingness to develop and teach courses in innovation, disruption, technology-based disruption, design thinking, experience management and related topics. Must also demonstrate a willingness to collaborate with colleagues at SHA to conduct research on key factors of the experience that are both internal and external to hospitality organizations.

Qualifications: Candidates for the Assistant Professor position should have earned master’s and/or doctoral degrees in innovation, design thinking, human-centered design, hospitality, business management, experience management or related fields. Demonstrated record of, or potential for teaching a broad range of topics in the area; evidence of effective teaching and/or potential for high quality research required. Candidates should be able to teach related courses. Experience in working with federal grants, international exposure and work experience are highly desired. Aptitude in cutting-edge quantitative research methods, including big data methods, is highly desirable.


Assistant Professors are expected to teach, conduct, and actively publish peer-reviewed scholarly research and participate in professional and university service.

Occasional travel to national and international conferences; Extensive networks in innovation and design thinking communities, hospitality, experience management or data analytics are preferred.

All faculty members are expected to develop connections with industry professionals and to continuously update their expertise through industry consulting and scholarly activities. Faculty members are also expected to advise individual students and student groups and participate in school and university service activities.

School Profile: The School of Hospitality Administration at Boston University is a specialized business program focused on the hospitality sector, especially the hotel and restaurant industries, with a solid liberal arts foundation, with approximately 300 students enrolled. SHA is part of a major research university, located in a cosmopolitan city with world-class academic institutions and a vibrant hospitality sector.

Application: This appointment will begin in Fall 2024. Application deadline is 10/1/23, or until the position is filled. Please send curriculum vitae and contact information for three academic references (Including name, telephone number, mailing address, and email address). Electronic submission is preferred. Questions regarding the position may be directed to the chair of the search committee at Salary will be commensurate with experience. Note which position you are interested in applying for.

BU conducts a background check on all final candidates for certain faculty and staff positions. The background check includes contacting the final candidate’s current and previous employer(s) to ask whether, in the last seven years, there has been a substantiated finding of misconduct violating that employer’s applicable sexual misconduct policies. To implement this process, the University requires a final candidate to complete and sign the form entitled “Authorization to Release Information” after execution of an offer letter.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Chair, Faculty Search Committee

Boston University School of Hospitality Administration

928 Commonwealth Avenue




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