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Concessions Performance Manager

Allegheny County Airport Authority
Pittsburgh, Pennsylvania
Salary + Allegheny County Benefits, Pension Plan, Free Parking
Posted Date
Aug 9, 2023

Here is how the Concessions Performance Manager will help:  

  • Ensure each concession partner’s offer, merchandising, and operating hours are appropriately aligned with passenger flows, flight schedules, sales patterns, reasons for purchase, and buying behaviors.
  • Foster an environment of trust, cooperation, and sharing of relevant data/insights with store management, working collaboratively to improve performance. 
  • Provide guidance to store managers on the esthetics of the overall shopping experience, including general retailing standards.
  • Oversee and optimize remote stockroom space allocation.
  • Work with various airport stakeholders and 3rd party service providers to ensure support for the Concessions program, addressing issues and enabling delivery against sales and revenue targets.
  • Identify promotional opportunities in collaboration of ACAA Marketing Team to support implementation of marketing programs.  
  • Support monthly airport concession partner meetings as necessary.
  • Ensure reporting compliance and other contractually required information is provided by concession partners.
  • Support coordination of internal and external stakeholders in construction projects and operational efficiencies of common areas and services.
  • Perform other related tasks as assigned or required.


The successful candidate for the role of Concessions Performance Manager will demonstrate the following key competencies needed in our culture:

  • Effective Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates; Listens for understanding first with peers, superiors and subordinates
  • Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
  • Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
  • Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers



Requirements to apply for the role of Concessions Performance Manager are:

  • Bachelor’s degree from an accredited college or university in business management or a related field.
  • 5 years related experience at the managerial level.
  • Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.

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