Concessions Performance Manager

Here is how the Concessions Performance Manager will help:  

• Ensure each concession partner’s offer, merchandising, and operating hours are appropriately aligned with passenger flows, flight schedules, sales patterns, reasons for purchase, and buying behaviors.
• Foster an environment of trust, cooperation, and sharing of relevant data/insights with store management, working collaboratively to improve performance. 
• Provide guidance to store managers on the esthetics of the overall shopping experience, including general retailing standards.
• Oversee and optimize remote stockroom space allocation.
• Work with various airport stakeholders and 3rd party service providers to ensure support for the Concessions program, addressing issues and enabling delivery against sales and revenue targets.
• Identify promotional opportunities in collaboration of ACAA Marketing Team to support implementation of marketing programs.  
• Support monthly airport concession partner meetings as necessary.
• Ensure reporting compliance and other contractually required information is provided by concession partners.
• Support coordination of internal and external stakeholders in construction projects and operational efficiencies of common areas and services.
• Perform other related tasks as assigned or required.

The successful candidate for the role of Concessions Performance Manager will demonstrate the following key competencies needed in our culture:

• Effective Communication - Able to clearly articulate goals and objectives to the team; Listens for understanding first with peers, superiors and subordinates; Listens for understanding first with peers, superiors and subordinates
• Strategic Thinking - Able to problem-solve for short-term (quarterly) challenges to accomplish key goals; Able to develop plans to achieve efficient, on-time results
• Team Leadership - Lead and anticipate the pace and process of change effectively; Drive talent development as a team and individually; Takes accountability for team results; Recognizes and rewards excellence on the team
• Customer Centricity - Motivates team to identify new ways to improve customer experience; Identifies systemic improvements that could positively impact customers

Qualifications

Requirements to apply for the role of Concessions Performance Manager are:

• Bachelor’s degree from an accredited college or university in business management or a related field.
• 5 years related experience at the managerial level.
• Possess or obtain prior to employment a valid Pennsylvania Class C driver’s license.  Note: license must be maintained throughout employment.