Assistant Director of Residence Life for Housing Operations

Assistant Director of Residence Life for Housing Operations

Requisition Number: 20122660
Type of Employment: Full-Time Regular
Number of Months:
Months Employed: June to May
Number of Hours per Day/Week: 40
Daily Hours: 8:00 a.m. - 5:00 p.m.

Summary Position
The Assistant Director of Residence Life for Housing Operations assists in the management of daily operations and functions for Residence Life, including direct work with the Associate Director of Residence Life for Operations and Facilities to manage a residential system with approximately 4,100 beds. This includes using the housing software system to manage room selection and room change processes, as well as operational needs such as early arrivals/late stays, summer campus/conferences support, health and safety checks, apartment and expanded housing support, and key management. The Assistant Director also provides support and oversight for the live-on staff, administrative staff, and provides leadership to others within the department. This individual works collaboratively with others across the university to develop a strong residential experience that integrates students' academic, residential, and social experiences. The Assistant Director will have authority and decision-making responsibilities connected to Station at Mill Point, Crest Apartments, Trollinger House, and other expanded housing options and serve in leadership roles for the department. This is a full-time, twelve-month, live-on professional position.

Benefits of Working at Elon University

As an Elon University employee, you'll join an internationally acclaimed university with a commitment to fostering a thriving community. Ranked among the most innovative, creative and best-run universities in the nation, Elon's personal approach to education extends to employees, whose growth, professional development and success is a hallmark of our training and advancement opportunities.

Elon University's home is the charming town of Elon, North Carolina, a small, friendly community located a short distance from the beach and the mountains, and among the vibrant cities of Greensboro, Raleigh and Durham. In addition to the beautiful canopy of historic oak trees iconic to our campus, you'll find boundless opportunities for family-friendly recreation, cultural events and outdoor activities. Hiking, water sports, fine dining and entertainment are just a few of the many happenings in the Elon area, making the region one of the nation's premier travel destinations.

Employees at Elon enjoy a generous and comprehensive benefits package that includes:

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for employees.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at three years of service. After four years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.

Education Requirements
Completed bachelor’s degree and at least 2 years of post-bachelor’s experience in higher education required. Completed master’s degree in higher education, student personnel, or related field and 1-2 years of experience (including graduate assistantships/apprenticeships) in [primary functional area] or a related functional area in higher education strongly preferred.



Degree/Major: higher education, student personnel, or related field
Length of Experience:
Supervisory Experience: Yes

Supervisory Experience Detail
Direct supervision of a summer graduate intern; 10-15 student staff including Early Arrival Assistants, Operations Assistants, Social Media Interns, etc.

Special Skills or Experience
Experience with recognizing customer service concepts as they relate to working with primarily student and parent clients in a college setting.

Special Instructions to Applicants
This position includes a live-on requirement in a residential neighborhood. For consideration, please submit a cover letter, resume and contact information for three professional references at the end of the application process.

Posting Date: 08/07/2023
Closing Date:
Open Until Filled: No

General Purpose of Position
The Assistant Director of Residence Life for Housing Operations assists in the management of daily operations and functions for Residence Life, including direct work with the Associate Director of Residence Life for Operations and Facilities to manage a residential system with approximately 4,100 beds. This includes using the housing software system to manage room selection and room change processes, as well as operational needs such as early arrivals/late stays, summer campus/conferences support, health and safety checks, apartment and expanded housing support, and key management. The Assistant Director also provides support and oversight for the live-on staff, administrative staff, and provides leadership to others within the department. This individual works collaboratively with others across the university to develop a strong residential experience that integrates students’ academic, residential, and social experiences. The Assistant Director will have authority and decision-making responsibilities connected to Station at Mill Point, Crest Apartments, Trollinger House, and other expanded housing options and serve in leadership roles for the department. This is a full-time, twelve-month, live-on professional position.

Essential Duties and Responsibilities
1. Respond to Residence Life operational needs and manage department projects at the direction of the Associate Director, including housing selection, marketing, reports, and assignments.

2. Responsible for day-to-day housing operations processes such as lease turnovers, withdrawals, part time requests, room changes, emergency/temporary housing, Emotional Support Animals (ESAs), etc.

3. Provider support and oversight to live-on staff and administrative staff and leadership for other staff in the department order to complete various operations and facilities related tasks.

4. Manage the process for opening, breaks, and closing, including residential room health and safety checks conducted after opening and during breaks.

5. Assist in the resolution of conflicts arising from housing issues brought forth by students, families, or by referral from the community. Utilize customer service skills via phone, email, and individual contact.

6. Additional Responsibilities

• Create strong partnerships within the Student Life division and with other department’s on-campus, including faculty, security/campus police, dining services, Disabilities Resources, Facilities Management, and administrative offices.
• Support departmental strategic planning, goal setting, priority completion, evaluation and assessment, and data-driven decision making
• Support university events, including, but not limited to: Convocations, Commencement, Family Weekend, and events related to Admissions and/or New Student Orientation
• Serve as a member of a Student Life Care and Response Team, which includes either serving in a rotational on-call emergency response role or providing initial outreach and follow-up support for student concerns
• Serve on university, divisional, or departmental committees, task forces, and search committees
• Other related duties as assigned by supervisor

Education and Experience
Completed master’s degree and at least 2 years of post-master’s experience in a related field required.

Does this position require driving for the university? Yes

Additional Information


To apply, visit https://elon.peopleadmin.com/postings/9692

Elon University is an equal employment opportunity employer committed to a diverse faculty, staff and student body and welcomes all applicants.

Elon University has built a national reputation as a premier student-centered arts and sciences university that values strong relationships between students and their faculty and staff mentors. Elon is ranked among the top-100 National Universities by U.S. News & World Report, with a No. 1 ranking for excellence in undergraduate teaching and No. 9 for innovation. Global engagement is central to Elon’s experience and the Institute of International Education has ranked the institution No. 1 in the nation for study abroad for 16 straight years. In addition, Elon is the only university in the nation ranked in the top-20 by U.S. News for excellence in all eight academic programs “Focused on Student Success.” Elon’s more than 7,000 students prepare to become the resilient, ambitious and ethical leaders the world needs, putting their knowledge into action on campus, in the community and around the globe.



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