EXECUTIVE DIRECTOR - STUDENT FINANCIAL SERVICES
MALCOLM X COLLEGE
Malcolm X College is seeking an Executive Director of Student
Financial Services. Reporting to the Vice President of Finance and
Operations, the Executive Director—Student Financial
is responsible for the college-wide administration of
federal and state financial aid, ensuring responsive and accurate
policies and procedures that comply with regulatory agencies. This
position ensures an exceptional customer service environment for
students and prospective students.
The Executive Director—Student Financial Services
District and college administration to strategically plan for the
effective outreach, management, and compliance efforts and
initiatives in order to achieve financial literacy and ensure
student success. The position also works collaboratively to provide
leadership, vision, and strategic direction for all financial aid
operations at the college. Performs related duties as
- Supervises financial aid staff, both union and non-union,
including hiring, training, performance monitoring, disciplinary
action, and development.
- Develops, facilitates, implements, and monitors financial aid,
internal and external scholarships, and veteran benefits policies
and procedures in a manner that is compliant with federal and state
regulations and City Colleges of Chicago policies.
- Collaborates with student services offices, faculty, and
College and District administration to ensure the financial aid
office’s complete alignment with institutional goals. Participates
in annual planning and budgeting for the financial aid office.
- Collaborates with District to ensure academic programs are
appropriately evaluated and submitted for approval for federal
student aid and veteran’s benefits. Advises academic departments on
program eligibility for Title IV financial aid programs.
- Develops and oversees financial aid presentations and workshops
for current and prospective students, community-based
organizations, and other CCC partners. Works strategically to build
and strengthen relationships between the college and the community
in order to encourage enrollment and increase retention.
- Oversees the processing of institutional and external
scholarships including the coordination of the college scholarship
committee, and review of applicant eligibility.
- Develops educational programs representing financial literacy
and support services to provide internal and external stakeholders
the financial capability to achieve educational goals, financial
stability and long-term financial health.
- Cultivates mutually supportive relationships with various
leaders in high schools, community-based organizations, and
- Develops, refines, and executes strategies and processes
pertaining to community outreach for financial literacy/education.
Implements and improves community outreach and professional
education efforts by serving as the central point of contact and
executing outreach initiatives.
- Bachelor’s Degree in Business, Finance, Higher Education
Administration or a related field from an accredited college or
university. Master’s degree preferred.
- Ten years of progressively responsible experience in business,
financial aid, financial compliance, and community outreach,
including a minimum of five years of supervisory experience.
- Expert knowledge of state and federal regulations that govern
cash management, financial aid, and military and veteran
educational benefits as well as resources available to ensure
compliance with governmental and institutional standards.
- Proficient knowledge of software used to process financial aid
and veteran benefits, including Common Origination and Disbursement
(COD), National Student Loan Data System (NSLDS), Student Aid
Internet Gateway (SAIG), VA Once, Go Army Portal, FAA Access to
Chicago Public Schools Online, and the E-App.
- Demonstrated experience with internal and external audits,
including responding to findings and developing an improvement plan
and appropriate controls to prevent repeat findings.
- Demonstrated excellent supervisory, administrative,
communication, interpersonal and leadership skills.
- Experience employing varying styles, approaches, skills, and
techniques that reflect an understanding and acceptance of the role
of culture in a diverse, multicultural learning environment and
Excellent health and welfare benefit package and
long-term savings and investment programs including 403(b) &
457(b) Investment Plans and a pension plan with the State
University Retirement System (SURS) Plan. Generous vacation,
holiday, personal and sick days, and tuition reimbursement. For a
more detailed overview of benefits, please visit the benefits page
of our website.
Malcolm X College was selected as a Promising Places to Work in
Community Colleges award winner! The award is given by the National
Institute for Staff and Organizational Development (NISOD), a
membership organization committed to promoting and celebrating
excellence in teaching and leadership at community and technical
colleges, and Diverse: Issues in Higher Education, a leading
MXC was recognized for its best-in-class student and staff
recruitment and retention practices, inclusive learning and working
environments, and meaningful community service and engagement
Chicago residency is required for all full-time employees within
6 months of hire.
We are an equal opportunity and affirmative action
Thank you for your interest in City Colleges!