The Fashion Institute of Technology (FIT), part of the State
University of New York and an internationally renowned college of
art, design, business and technology with a strong emphasis on
liberal arts, invites nominations and applications for
a Student Services Representative III, Adult Learner in the
Center for Continuing and Professional Studies (CCPS).
The Center for Continuing and Professional Studies is seeking a
proactive, energetic, customer-service minded Student Services
Representative III to support all CCPS programs of study, primarily
adult learners. The individual should have the ability to interact
professionally and effectively with students, faculty, and staff;
have the ability to operate independently/multitask; problem
solving is a must. This position requires a well-organized
individual who can manage multiple priorities and deadlines, with
impeccable attention to detail.
- Provide direct or indirect assistance to faculty teaching in
CCPS. This includes preparing faculty packets and course materials;
collecting, recording, and archiving information from faculty,
including teaching agreements, contracts, and timesheets.
- Book rooms through CCPS seminar room reservation system and
through 25Live (or similar databases) for campus-wide room
scheduling. Ensures the accuracy and completeness of the room data
and generates reports or outputs as needed.
- Open SR classrooms, coordinate college-wide room-use with the
Office of Public Safety and troubleshoot classroom technology
issues. Provide media carts and other classroom equipment.
Maintains department and instructional supplies and inventories.
Tracks status, orders, purchases, and maintains and distributes
supplies as needed.
- Maintain curriculum and syllabus record keeping and archives
instructional support materials.
- Prepare weekend materials for office pick-up, coordinates
weekend communications and announcements, and provides Office of
Public Safety with course information and faculty packets
- Maintain data for CCPS Programs in Banner: Collaborate with FIT
Registration Center and CCPS colleagues to clean and maintain
program data, coordinate non-credit programming with the
- Create and distribute digital badges and paper certificates for
adult learners after course completion.
- Provide general support to programs in all areas of CCPS.
- Greet visitors, respond to inquiries, and resolve issues based
on CCPS policies.
- Provide information, guidance and recommendations on CCPS
credit and non-credit offerings.
- Route inquiries to the appropriate departmental contacts
(Chairpersons and Department Coordinators).
- Ensure that visitors are assisted properly, the Student
Services Rep III should gain knowledge of CCPS policies and have a
general understanding of FIT's organizational structure.
- Contributes to a collegial work environment.
The preceding description is not designed to be a complete list
of all duties and responsibilities required of the position; other
duties may be assigned consistent with the classification of the
- High school diploma required.
- Minimum of three (3) years of appropriate business
Knowledge, Skills and Abilities:
- Strong organizational skills and attention to detail.
- Ability to update and maintain inventory records.
- Ability to solve problems independently, effectively and
- Ability to juggle several tasks simultaneously, meeting all
related deadlines with the ability to plan, prioritize, coordinate,
and handle the work.
- Proficiency in Google Suite (Drive, Docs, Gmail, Sheets, Forms)
MS Excel, Word, PowerPoint, FrontPage, and Adobe Photoshop
- Effective interpersonal and communication skills.
- Associate's degree or Bachelor's degree preferred.
Review of applications will begin immediately until the position
is filled. Successful completion of a background check is required
for appointment to this position once an offer has been made.
The UCE-FIT Collective Bargaining Agreement
(CBA) dictates the compensation, benefits, and
conditions of employment. Starting Salary: $46,780- $53,893 per
year with step increments per Salary Schedule 89, after
one year of service and annually thereafter.
The department services students on evenings and weekends, this
position will work five days a week from 11:00 AM to 7:00 PM with a
possibility of working one day out of the weekend 9:00 AM to 5:00
PM, two weekends a month. During a week when weekend work is
required, a weekday off day will be provided. This work schedule
subject to change based on needs of the department.
The Fashion Institute of Technology (FIT) provides
comprehensive employee benefit programs designed to help keep our
faculty and staff and their families healthy, safe, happy, and
productive. Our programs also include a variety of components to
help our employees improve the quality and balance of their work
and family lives, and to help them prepare for their futures.
- Retirement Plans
- Health Care Plan and Dental Plan
- Employee Assistance Program
- Flexible Spending Account
- Commuter Benefit Plan
- FIT Tuition Exemption Program
- Paid Time Off (Vacation, Personal, Sick and
- 4-day Summer Workweek
For a full list of FIT benefits, visit our
Pay Equity by State Employers
Pursuant to Executive Order 161, no State entity, as defined by
the Executive Order, is permitted to ask, or mandate, in any form,
that an applicant for employment provide his or her current
compensation, or any prior compensation history, until such time as
the applicant is extended a conditional offer of employment with
compensation. If such information has been requested from you
before such time, please contact the Governor's Office of Employee
Relations at (518) 474-6988 or via email
Fashion Institute of Technology is not able to provide
visa sponsorship for this position.
Equal Employment Opportunity (EEO) Statement
FIT is firmly committed to creating an environment that will
attract and retain people of diverse racial and cultural
backgrounds. By providing a learning and working environment that
encourages, utilizes, respects, and appreciates the full expression
of every individual's ability, the FIT community fosters its
mission and grows because of its rich, pluralistic experience. FIT
is committed to prohibiting discrimination, whether based on race,
color, national origin, sex, gender, gender identity, religion,
ethnic background, age, disability, marital status, sexual
orientation, military service status, genetic information,
pregnancy, familial status, citizenship status (except as required
to comply with law), or any other criterion prohibited by
applicable federal, state, or local laws. FIT is committed to
providing equal opportunity in employment, including the
opportunity for upward mobility for all qualified individuals.
Applications from minorities, women, veterans, and persons with
disabilities are encouraged. Inquiries regarding FIT's
non-discrimination policies may be directed to the Affirmative
Action Officer/Title IX Coordinator, 212
Americans with Disabilities Act (ADA)
This position will be required to constantly read and
comprehend, occasionally perform calculations, constantly verbally
communicate, constantly analyze, and constantly write. The working
conditions for this position will be on campus, primarily in an
office environment. The physical requirement for this position will
require constant sitting, constant standing, occasional bending,
occasional walking, and occasionally lifting 10 lbs. or
In order to be considered for the position, you must submit the
following documents online:
- Cover letter
- Unofficial transcript
- A list of three references with telephone numbers and email
Returning Applicants- Login to your FITNYC
Careers Account to check your completed application.
Please note that due to the high volume of applications we
receive, we are unable to contact each applicant
individually regarding his or her application status.
For more information about FIT, please visit FIT's website at: