Assistant Director, Engagement Technology

Assistant Director, Engagement Technology

University Job Title: IT, Business Systems Analyst 2
Bargaining Unit: None - Not included in the union (Yale Union Group)
Time Type: Full time
Duration Type: Fixed
Compensation Grade: GS-2
Wage Ranges: Click here to see our Wage Ranges
Work Location: Central Campus
Worksite Address: 150 Munson Street
New Haven, CT 06511
Work Week: Standard (M-F equal number of hours per day)
Searchable Job Family: Computing and Information Systems
Total # of Hours to be Works: 37.5

Position Focus:
The Yale University Poorvu Center for Teaching and Learning culture is characterized by teamwork and respect. Together we are stronger than any one of us alone, and each individual brings valuable skills and experiences to advance our collective mission. We welcome individuals from all backgrounds and want everyone to feel that they belong in our organization and in our institution. We also recognize that these values require a long-term commitment to implement inclusive practices in our daily work.

The Assistant Director, Engagement Technology is responsible for supporting Yale's community engagement platform, CampusGroups (which we locally brand as YaleConnect). This role will work closely with end-users and vendor support to respond to issues, and ensure the platform is utilized effectively to meet a wide variety of goals and needs. Responsibilities include collaborating with program coordinators to provide guidance on best practices. The role requires frequent collaboration with many members of the Yale University community, including IT, professional schools, student groups, student support offices, and others to ensure the platform is fully integrated into the community's workflows and processes. The Assistant Director, Engagement Technology will report to the Sr. Director, Education Technology within the Poorvu Center for Teaching and Learning.

In this role, the Assistant Director will: Provide day-to-day support for the CampusGroups platform, including responding to user issues and resolving technical problems; Collaborate with internal teams to develop and implement platform enhancements and customizations; Train end-users on best practices for using the platform to achieve business objectives; Develop and maintain documentation related to the platform, including user guides and training materials; Compile, prioritize, and report feature requests for product direction and implementation; Stay updated on new features and functionality of the platform and make recommendations for adoption; Work with vendor to resolve technical issues and coordinate platform upgrades.

To succeed in this position, the successful candidate will bring passion and excitement for supporting a rapidly growing online engagement platform at Yale with a goal oriented, collaborative, and problem-solving mindset.

To learn more about this position, please see: https://poorvucenter.yale.edu/employment-opportunities/assistant-director-engagement-technology

Essential Duties:
1. Perform a range of analytical duties in the development of technology solutions for business processes. 2. Analyze current systems/processes, identify trends, make recommendations for modernization and improvements as it relates to people, process, and technology. 3. Responsible for applications development, conversion, installation and/or maintenance. 4. Collaborate as part of a team to ensure the stability, integrity, and efficient operation of business systems. 5. Assist with the modification and configuration of systems to meet business needs and stakeholder’s requirements. 6. Liaison between technical staff and user groups. 7. Assist with implementing developed test plans, support testing i.e., user acceptance, performance, security, and usability. 8. May design and edit routine application workflows to enhance business. 9. May develop customized reports to respond to user requirements

Required Education and Experience:
Bachelor’s Degree in related field and 2 years of related experience or the equivalent combination of education and experience

Required Skill/Ability 1:

Demonstrated ability supporting staff and students on a community engagement / campus experience management system or event management system, and troubleshooting challenges and problems encountered with using such systems.

Required Skill/Ability 2:

Strong technical and support documentation writing skills. Ability to explain technical applications in clear terms. Familiarity with web publishing and content management platforms, including knowledge of basic HTML for formatting and embedding content.

Required Skill/Ability 3:

Comfortable working closely with staff, students and distributed support staff as partners through email, phone, zoom, or in person based on individual need and preference.

Required Skill/Ability 4:

Ability to research, vet, test, support and document related technologies workflows or solutions.


Preferred Education, Experience and Skills:
Master's degree or non-degree/certificate program(s) in related field; 3+ years related work experience in higher education and/or supporting and administering a student facing platform, hub or portal; Technical experience or interest in reporting and leveraging data through an applications API; any programming /development/UX or Data Analytics / Data Visualization experience.

Drug Screen: No
Health Screening: No

Background Check Requirements:
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement:
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines



Posting Disclaimer:
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

To apply, visit https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25053&siteid=5248&PageType=JobDetails&jobid=1577593



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