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Clinical Operations Manager

Northeastern University
Massachusetts, United States
Salary Not specified
Posted date
Aug 27, 2021

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Position Type
Faculty Positions, Health & Medicine, Other Health & Medicine
Employment Level
Employment Type
Full Time
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Clinical Operations Manager

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
The Department of Communication Sciences and Disorders is seeking an Operations Manager!

Bouve College of Health Sciences is comprised of four preeminent schools of study encompassing approximately 1,000 faculty and staff, 5,000 students, and 40,000 alumni.

The Speech-Language and Hearing Center (SLHC) is a clinical practice operating in the structure of a University training program. This manager-level position is responsible for the oversight and daily management of clinic operations for the Center's two practices, which provide a wide range of clinical services and are staffed with multiple providers and graduate student clinicians. This position assures the smooth and successful flow of patients/clients through the Center and compliance with regulatory policies. This position orchestrates the operational, financial and educational responsibilities of the Center, employees, and Director.

-4-6 years administrative experience
- Previous supervisory experience required. bachelor's degree required, Master's degree preferred, in business administration or health related field
- Knowledge and skills in the area of healthcare operations and patient relations preferred
- Proficiency with computer systems/programs; Microsoft office products; familiarity with electronic record keeping and computerized scheduling desired
- Strong organization and management skills, with attention to detail
- Effective customer service skills and orientation to patient care values
- Dynamic communication skills for interactions with staff, students, diverse clientele and clients/patients
- Flexibility, tolerance for change, and the ability to multi-task and prioritize daily activities
- The ability to work well with multiple providers and students at varied levels of proficiency and efficiency

Salary Grade:

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see

To apply, visit

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