Emergency Operations and Communications Center Supervisor

Emergency Operations and Communications Center Supervisor

About Northeastern:
Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern's comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:
Reporting to the Lieutenant of Patrol, the Dispatch Center Supervisor is responsible for the day-to-day management of the NUPD's Emergency Operations and Communications Center. This includes managing the personnel, equipment, and the work functions performed there. The EOCC Supervisor ensures proper communications procedures, compliance with department policies, and will be able to work as an Operator on shift when needed.

Responsibilities:
Provides day-to-day operational direction for all emergency and non-emergency communication activities.

Oversees staffing and scheduling.

Oversees the evaluation of employee work performance and conducts annual evaluations.

Manages personnel issues including mentoring, counseling, discipline, and recommending solutions to employee grievances.

Works with the Lieutenant of Patrol to plan and analyze projects and staffing requirements to meet service demands, turnover, and training.

Assists with the hiring and discharge processes.

Ensures new dispatch personnel are properly trained and prepared to utilize all EOCC equipment and resources quickly and effectively.

Sees to the continuing education, professional development, in-service training, and training certifications of personnel.

Ensures equipment is properly maintained and operational.

Troubleshoots problems and calls for technical maintenance and repair of communications equipment as needed.

Ability to learn and train employees in communications center hardware/software to include ARMS, radio system, inTime, SafeZone, Rave, GMS Alarm, CJIS, Redbox, TrueID, and Exaqvision.

Ensures the EOCC facilities are properly supplied and professionally maintained.

Must be prepared to work as an Operator for shifts on an as-needed basis. May also be expected to work as a lead operator for Special Events or Critical Incidents.

Other duties as assigned.

Qualifications:
Must have at least 3 years background or experience working in or managing a Dispatch Center.

Knowledge of public safety communications practices and procedures and the technical language of Police, Fire, EMS, APCO.

Thorough knowledge of ICS practices and protocols including knowledge of supervising of an ICS communications center.

Ability to develop, plan, and coordinate schedules.

Strong organizational skills.

Strong interpersonal, coaching, and management skills.

Ability to express oneself clearly and concisely, orally and in writing.

Strong knowledge of computers, equipment, CCTV cameras, and related software.


Preferred Qualifications:
Management experience of a Dispatch Center strongly preferred.

Bachelors or Master's Degree in criminal justice or related field preferred.

Salary Grade:
73

Additional Information:
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://careers.pageuppeople.com/879/cw/en-us/job/507566

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