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Director of University Housing

Employer
Christopher Newport University
Location
Virginia, United States
Salary
Competitive Salary
Posted date
Aug 27, 2021

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Position Type
Administrative, Business & Administrative Affairs, Facilities Management & Physical Plant, Auxiliary Services
Employment Level
Administrative
Employment Type
Full Time
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Working Title

Director of University Housing

Position Number

GA338

FLSA

Exempt

Appointment Type

Full Time

Sensitive Position

No

Sensitive Position Statement

A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position.

Campus Security Authority

Yes

Campus Security Authority Statement

This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

Designated Personnel

Yes

Designated Personnel Statement

This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing.

Statement of Economic Interest

No

Statement of Economic Interest Statement

This position does NOT require a Statement of Personal Economic Interest.

Restricted Position

Yes

Restricted Position Statement

A restricted position would be subject to availability of funding. This is a restricted position.

Chief Objective of Position

Under the general direction of and in support of the Associate Vice President for Auxiliary Services, the Director of University Housing is responsible for providing the administrative, financial, and operational leadership and expertise, ensuring compliance with appropriate and effective internal controls, as well as applicable rules, regulations, policies, and procedures for University Housing administration and support operations. This includes but is not limited to monitoring budgets to maintain operations within assigned budgetary resources, developing, implementing, and enforcing policies and procedures pertaining to University Housing, coordinating outcomes assessments, as well as compiling a variety of associated reports for the Associate Vice President for Auxiliary Services and others as assigned.

With an enrollment of approximately 5,000 students, and approximately 3,800 residential spaces on campus, the Director of University Housing provides leadership and direction for a staff of approximately 56 full-time personnel, varying numbers of student assistant personnel, and other hourly and/or temporary personnel, within an overall annual budget of approximately $30 million.  Among other responsibilities, provides leadership, training, and expertise in all aspects of administration, maintenance, housekeeping, and overall buildings operations for all University apartments and residence halls, directs the University Housing selection and assignment processes, including all aspects of administering fair and equitable processes for room/roommate selections and room assignments, housing and meal plan agreements, and posting of all associated charges to students’ accounts.

The Director of University Housing will be someone who works with strong commitments to professionalism, excellence in customer service, and a “Students First” philosophy and approach to work, as well as with a high degree of accuracy and attention to detail. 

Work Tasks

  •  Provides support to the Associate Vice President for Auxiliary Services in directing University Housing administration and support operations and works to assure high quality and excellence in these operations, based upon best practices in Housing administration and support operations within institutions of higher education across the nation. 

 

  • Regularly exercises independent judgment in making operational and management decisions involved in University Housing administration and support operations. 

 

  • In consultation with the Associate Vice President for Auxiliary Services, develops and implements policies and procedures to ensure efficient and safe operations, as well as excellence in housekeeping, and overall care and maintenance of all University apartments and residence halls. 

 

  • Recruits, hires, schedules, trains, and supervises professional staff, maintenance staff, housekeeping staff, and student staff, along with other hourly and/or temporary personnel, in assigned areas of responsibilities. Evaluates performance of staff, develops and maintains EWP’s/position descriptions of assigned staff members, makes recommendations for personnel actions, and addresses disciplinary issues with assigned staff members, as needed. 

 

  • Directs and provides training for the maintenance, repairs, and servicing of equipment and facilities with work including but not limited to the following trades; electrical, carpentry, plumbing, and HVAC, as well as general maintenance and repair, and housekeeping services, within all University apartments and residence halls. 

 

  • Reads and interprets building manuals, blueprints, diagrams, and as built drawings. 

 

  • Maintains a high level of knowledge, skills, and abilities in utilizing a computerized maintenance management system (CMMS) and/or work order system. Prioritizes work orders and makes assignments to staff to perform work, and systematically and reliably monitors, and works with other supervisory staff to monitor, work order assignments to assure timely and thorough completion of assigned work orders. 

 

  • Develops and utilizes preventative maintenance plans and provides oversight to assure consistent completion of preventative maintenance in accordance with established schedules and timelines. 

 

  • Directs and oversees the University’s housing selection processes, including all aspects of administering fair and equitable processes for room/roommate selections and room assignments, timely processing of all associated housing agreements and meal plan agreements, posting of all associated charges to students’ accounts in the Banner system within established timelines, and coordinating the assignments of student mailbox numbers. 

 

  • Works to develop effective strategies to maximize resident occupancy of University apartments and residence halls and to form strategies targeted at enhancing satisfaction levels among students residing in University apartments and residence halls. 

 

  • Works closely with other campus constituents in managing/coordinating the schedules for housing selections/assignments and serves as a primary resource to other constituencies in matters pertaining to University Housing administration and support operations. 

 

  • Directs and ensures timely completion of occupancy verifications after check-in-periods through reconciling check-in logs with room rosters and works closely with Residence Life staff to ensure accuracy of student records. 

 

  • Notifies students regarding University Housing appeals outcomes and communicates with departments that are impacted by the appeals results. 

 

  • Serves as the contract administrator for the StarRez system, works closely with StarRez representatives and a related contractor for project development upgrades in StarRez, as desired for implementation by the University, and provides training to others within University Housing and in Residence Life, in use of various functions within the StarRez system, as applicable and as needed. 

 

  • Serves as the contract administrator for other contractual partner(s), as assigned by the Associate Vice President for Auxiliary Services, in compliance with the requirements of associated Auxiliary Services procedures and in compliance with requirements of the University’s Office of Procurement Services. Such services include but are not limited to maintenance and/or replacement of flooring, electrical services, HVAC services, painting/drywall services, uniform services, cleaning services for floor mats, pest control services, services for fire alarms and fire suppression systems, maintenance and repair services for elevators, elevator inspection services, etc. 

 

  • When assigned as contract administrator, serves as the primary liaison/contract administrator for assigned contractual partner(s), working closely to oversee and support these operations, while ensuring contractors meet performance indicators as specified in agreements. Tracks and evaluates contractor performance in accordance with established agreements to ensure required services and performance objectives are met. Provides proactive management and maintains positive relationships with assigned contractors.

 

  • Maintains appropriate controls regarding Banner system, StarRez system, and/or other systems access within University Housing. 

 

  • Maintains an Access database containing residential student information used to generate reports, mailings, monthly statistical data, weekly occupancy reports and room rosters and disseminates data to other key personnel within the University, in areas such as Residence Life, Student Accounts, Captains Card Office, etc. 

 

  • Facilitates communication within the Campus Community on matters pertaining to University Housing administration and operations, and addresses customer service issues with students, faculty, staff, and visitors of the University, as well as maintains positive business relationships with vendors and contractors. 

 

  • Works with expediency, tact, and professionalism, using excellent judgement in working to resolve student and parental issues and concerns within assigned areas of responsibility. 

 

  • Works with the Associate Vice President for Auxiliary Services and others as designated in presenting budget requests and in monitoring budgets, in areas of assigned responsibilities. 

 

  • Prepares, reviews, and analyzes reports pertaining to the financial and operating performance of University Housing administration and operations, including but not limited to, housing assignments, housing vacancies, revenues, expenses, and pending accounts receivable. 

 

  • Works to assure accuracy of all University Housing postings of charges to student accounts and record keeping within assigned areas of responsibility. 

 

  • Closely and routinely monitors status of payments of housing and meal plan charges, working closely with staff in Student Accounts to ensure responsible actions are taken to ensure awareness and pursuit of payments of current and past due receivables. Performs other general business and operations support functions as assigned. 

 

  • Provides development, support, and monitoring of internal controls in the effective management of administrative/business processes of University Housing administration and operations, adheres to and maintains appropriate internal controls pertaining to, but not limited to, budgets and expenditures, adhering to applicable payroll and personnel policies and procedures, and tracking of moveable property or equipment. 

 

  • Monitors physical security of assigned building areas, assuring business use of University property, and follows appropriate procedures for recruitment and hiring of staff, as well as compliance with clearance procedures in the Employee Resource System for any employees resigning from or otherwise ending their employment from the University, in assigned areas of supervision.

 

  • Represents and promotes the interests of Auxiliary Services in various meetings and among a broad-based constituency. Serves on the University Housing Summit Group, providing key data and analytical reports, important to planning by the University Housing Summit Group, in making recommendations pertaining to policies and procedures relevant to University Housing, such as Housing selection, room retention, and periodic modifications of housing fees, etc. 

 

  • Provides effective leadership in developing operational goals and metrics for effective measurement, monitoring, and accountability of accomplishments within Housing Administration and provides associated reports to the Associate Vice President for Auxiliary Services and others as assigned.

 

  • Directs the development, implementation, and reporting of outcomes assessments for University Housing administration and facilities operations in accordance with schedules established by the University Assessment Office. Assists in formulating outcomes and related assessments targeted at operational improvements within University Housing administration and support operations. 

 

  • Maintains familiarity with applicable laws, rules, and regulations of the federal government, the Commonwealth of Virginia, the University’s Board of Visitors, and of Christopher Newport University. 

 

  • Works with auditors and provides data to auditors as required for audits and prepares management responses to audit recommendations and findings for assigned areas of responsibility, for review and approval by the Associate Vice President for Auxiliary Services. 

 

  • Prepares written procedures and monitors work processes to assure compliance. 

 

  • Provides overall business, administrative, strategic planning, financial management, and operations support to the Associate Vice President for Auxiliary Services in directing the University Housing administration and support operations. 

 

  • Enters procurement requests into the eVA system and completes Small Purchase Credit Card acquisitions, within assigned areas of responsibility, in accordance with established rules, regulations, policies and procedures of the University and Commonwealth of Virginia, as applicable.

 

  • Directs and approves procurement requests within assigned areas of responsibility, including responsibilities for eVA orders and Small Purchase Credit Card acquisitions, and/or approval of such acquisitions by staff working under the supervision of the Director of University Housing, in accordance with established rules, regulations, policies and procedures of the University and Commonwealth of Virginia, as applicable. 

 

  • Consistently provides timely follow through in communications with others, working to ensure reliability and dependability at exceptional levels. 

 

  • Develops and maintains positive and professional customer service and interpersonal relations within University Housing offices, as well as with all constituencies to include students, faculty, employees/staff, and guests of the University. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the “Students First” philosophy and values at CNU. 

 

  • This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an “official of the institution with significant responsibility for student and campus activities.” A CSA is required to immediately report any crime that is reported to her or him to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.

 

  • Maintains lists of University Housing staff members who are designated as Campus Security Authorities (CSAs), and works to ensure they maintain compliance with the associated annual training and reporting requirements of the Clery Act. 

 

  • This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty. 

 

  • This position is a “designated position” meaning this position could potentially be required to work (depending on the event) during an emergency closing. 

 

  • Ensures that safety issues are reviewed and communicated, and goals are set to ensure safe and healthy workplace conditions targeted toward avoidance of and/or reductions in work related absences and assuring that any identified safety issues will be addressed promptly. 

 

  • Maintains familiarity and/or compliance with procurement regulations of the Commonwealth of Virginia and Christopher Newport University, including the eVA system and Small Purchase Credit Card (SPCC) requirements, as applicable.

 

  • Occasionally works beyond regular business hours and weekends in performance of duties. 

 

  • Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) required

  • The ability to provide leadership and motivate others, demonstrated competency in setting objectives, the ability to work independently, and the ability to establish priorities required.

 

  • The ability to work flexible hours to include nights, weekends, and holidays, and the ability to be available for on-call responsibilities required.

 

  • Knowledge and skills in developing budgets as well as monitoring budgets to ensure operations are managed within assigned budget allocations required.

 

  • Knowledge, skills, and abilities in directing, managing, performing, overseeing, and training others in buildings/facilities services such as conducting inspections, trouble shooting, maintenance, and repair of a wide variety of issues, including but not limited to the following trades; electrical, carpentry, plumbing, and HVAC, as well as general maintenance and repair, and housekeeping services, required.

 

  • The ability to develop and maintain positive relationships with students, faculty, staff visitors, vendors, contractors, and other University constituents with strong commitments to professionalism, excellence in customer service, and to a “Student’s First” philosophy and approach to work required.

 

  • The abilities to work on multiple projects simultaneously and to work well under limited time constraints are required.

 

  • Knowledge and skills in utilizing a computerized maintenance management system and/or other computerized work order system required.

 

  • Ability to utilize and train others to utilize the StarRez system software required.

 

  • Skills in negotiating and administering contracts required

 

  • High levels of personal and professional integrity required.

 

  • High levels of accuracy and attention to detail required.

 

  • Exceptional interpersonal and customer service skills, excellent verbal and written communications skills, the ability to function well with deadlines and to manage multiple priorities with competing timelines required. 

Knowledge, Skills, Abilities (KSA's) preferred

  • Knowledge and skills gained from progressively responsible positions and the ability to achieve success in maximizing effectiveness and efficiencies in managing fiscal and human resources, along with effective problem solving, and developing innovative improvements in business processes and services preferred.

 

  • Proven skills in working well and getting along well with and getting along well with others in previous employment experiences are all preferred.

 

  • Skills in negotiating and administering contracts, as well as knowledge and skills in developing performance metrics for University Housing administration and support operations preferred.

 

  • Knowledge and abilities to develop checklists, contractor performance evaluations, and/or other means of ensuring contractor compliance with terms and conditions of agreements preferred.

 

  • Previous knowledge, skills, and abilities in utilizing and training others to utilize the StarRez system software preferred.

 

  • Knowledge and skills in developing multi-year buildings/facilities maintenance plans/business plans preferred.

 

  • Knowledge, skills, and proficiency using the Banner system or similar system software preferred.

 

  • Knowledge, skills, and proficiency with Microsoft Excel, Microsoft Access, and other Microsoft Office suite software preferred.

 

  • Knowledge and skills in work using the eVA Procurement system or similar procurement system software preferred. 

Required Education

A Master’s degree in Facilities Management, Mechanical Engineering, Business Administration, Public Administration, Residence Life Administration, Management, or a closely related field; or a Bachelor’s degree in Facilities Management, Mechanical Engineering, Business Administration, Public Administration, Management, or a closely related field, with an equivalent combination of training and work experience that equates to an advanced degree required. 

Preferred Education

Training or professional development directly applicable to managing Housing administration and facilities operations in a college or university setting preferred. 

Experience Required

Closely related Housing administration and facilities operations experience, or other applicable and transferable facilities maintenance operations and business/administration experience, with a proven record of success in leadership experience in such areas of responsibility required. 

Experience Preferred

Progressively responsible experience in managing Housing administration and support operations, including contract administration and direct supervision of Housing administration and support operations staff in a college or university setting are strongly preferred. 

CNU Information

Selected by The Princeton Review for The 386 Best Colleges: 2021 Edition, and highly ranked for its quality of life and innovative leadership, Christopher Newport University is a public school offering a private school experience — great teaching, small classes, and a safe, vibrant campus. A “student-first, teaching-first” community, Christopher Newport is dedicated to the ideals of scholarship, leadership and service. The University is located between Williamsburg and the Virginia beaches in Newport News, and enrolls 5,100 students. Academic programs encompass more than 90 areas of study, from biology to business administration and political science to the performing arts. The University has a new and technologically advanced campus, has generated over 7,300 applications for a freshmen class of 1,155 and has been ranked by U.S. News & World Report’s America’s Best Colleges guide as fourth among public regional universities in the South and seventh among all regional universities in the South. In addition, Christopher Newport is ranked third among all public schools for having "the highest proportion of classes with fewer than 20 students.” Christopher Newport is committed to ensuring that all people are welcomed, honored and fully engaged in the life of our academic community. We seek exceptional and diverse candidates and encourage applications from individuals who are underrepresented in their profession. For further details and information about Christopher Newport, visit http://www.cnu.edu.

 

Posting Detail Information

Posting Number

AP167P

Number of Vacancies

1

Posting Date

08/27/2021

Application Deadline

09/19/2021

Application Instructions

Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application. 

Review of applications will begin September 19, 2021. 
Applications received after September 19, 2021, will be accepted but considered only if needed.

Search finalists are required to complete a CNU sponsored background check.

Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.

Quick Link for Internal Postings

https://jobs.cnu.edu/postings/11574

EEO Statement

Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement:
 

 

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