Technical Specialist II - Information Technology Services Department
- Employer
- Cape Cod Community College
- Location
- Massachusetts, United States
- Salary
- Salary Not Specified
- Date posted
- Aug 26, 2021
View more
- Position Type
- Administrative, Business & Administrative Affairs, Computer Services & Information Technology, Technology Administration/Other
- Employment Type
- Full Time
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Job Details
About Cape Cod Community College:
Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.
For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.
The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.
SUPERVISION: Reports to the Director of Client Services
Job Description:
GENERAL STATEMENT OF DUTIES:
Requirements:
REQUIRED QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
E qui valency Statement
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
Additional Information:
COMPENSATION : Weekly salary: $899.81. AFSCME Grade 16 Step 1. Candidate may qualify for placement above entry level if currently employed in the State System. Includes participation in a comprehensive employee benefits program.
APPLICATION DEADLINE: September 16, 2021
Please visit our website at www.capecod.edu for information on Cape Cod Community College.
This appointment is subject to the FY 2022 budget appropriation.
Appointment subject to SORI (Sex Offender Registry Information), publicly-accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.
The College does not provide any measure of assistance for applicants who do not have the ability to work in the United States.
Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
**ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.**
Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents : a cover letter addressing how you meet the minimum requirements of the position and resume (failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your Cape Cod Community College Careers Account to check your completed application.
Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.
For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.
The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.
SUPERVISION: Reports to the Director of Client Services
Job Description:
GENERAL STATEMENT OF DUTIES:
- Install, configure, troubleshoot, repair and replace hardware and install software for computers.
- Assist in image deployment.
- Provide support for Help Desk as needed.
- Work closely with other staff in the Office of Information Technology Services as part of a larger support effort for assistance to faculty and staff.
- Assist in inventory and disposal of hardware projects as needed.
- Assist the Audiovisual Equipment Tech with A/V related work, and act as back-up for this position as needed.
- Provide Tier 2 support, technical assistance, and advice to clients and other users.
- Field telephone calls and email messages from clients who are seeking guidance on technical problems.
- Assess users' issues and map out solutions to resolve those issues.
- Provide ongoing training for instructors and Help Desk staff in the use of computer software and hardware.
- Log and update tickets in our Help Desk software.
- Attend training courses as needed to maintain technical skills.
- Assist/support other members of the ITS Department with their projects and responsibilities.
- Perform other duties as assigned.
Requirements:
REQUIRED QUALIFICATIONS:
- Associate Degree and/or Technical School Certification.
- Excellent hardware and software troubleshooting skills.
- Proficiency with latest Windows operating systems.
PREFERRED QUALIFICATIONS:
- Ability to train, schedule, and motivate others.
- Knowledge of desktop computer repair problems.
- Experience troubleshooting local area networks.
- Effective interpersonal skills, including the ability to work with people with all levels of information technology expertise in all employment classifications and organizational levels.
E qui valency Statement
Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.
Additional Information:
COMPENSATION : Weekly salary: $899.81. AFSCME Grade 16 Step 1. Candidate may qualify for placement above entry level if currently employed in the State System. Includes participation in a comprehensive employee benefits program.
APPLICATION DEADLINE: September 16, 2021
Please visit our website at www.capecod.edu for information on Cape Cod Community College.
This appointment is subject to the FY 2022 budget appropriation.
Appointment subject to SORI (Sex Offender Registry Information), publicly-accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.
The College does not provide any measure of assistance for applicants who do not have the ability to work in the United States.
Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.
Application Instructions:
**ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.**
Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents : a cover letter addressing how you meet the minimum requirements of the position and resume (failure to submit requested documents may result in disqualification). Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.
See the FAQ for using our online system. Please contact us if you need assistance applying through this website.
Returning Applicants - Login to your Cape Cod Community College Careers Account to check your completed application.