Systems Serv Tech II 232497

Employer
Valdosta State University
Location
Georgia, United States
Salary
$47,860.00 - $47,860.00
Posted date
Aug 27, 2021

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Position Type
Administrative, Business & Administrative Affairs, Technology Administration/Other
Employment Level
Administrative
Employment Type
Full Time
Job Summary

Responsible for the administration of computer systems.

Responsibilities

The System Services Tech II position works on our Identity and Enterprise team within the Infrastructure Department, a Unit of the Information Technology Division. The position will assist with the management of public and private cloud technologies such as the Office 365 Software as a Services (SaaS) and Azure Infrastructure Services. In addition, the position will be responsible for helping to automate account and service processes in a hybrid cloud environment using Active Directory, Azure, Office 365, and other University SaaS platforms.

Typical Allocation of Duties:

Install, test, maintain, and monitor - 20%
Install, test, maintain, and monitor computer programs and systems.

Troubleshoot malfunctions - 20%
Troubleshoot program and system malfunctions to restore normal functioning.

Confer with clients - 20%
Confer with clients regarding the nature or information processing and computational needs.

Coordinate and link - 20%
Coordinate and link computer systems to increase compatibility and so information can be shared.

Develop and implement plans - 20%
Analyze needs and plans, designs, and implements computer system to meet those needs.

 

Supervisor Expectations:

    Support identity/access systems such as Active Directory, Office 365, and Windows Server Operating Systems. Create and maintain PowerShell scripts used for system and service management with both Active Directory, Azure Infrastructure Services, and the Office 365 platform. Familiarity with cloud-based systems and management. Troubleshoot issues with both public and private cloud systems. Troubleshoot Windows environments with both server and desktop operating systems. Assist with the monitoring of identity and endpoint infrastructure. Assist with compliance, inventory, and security reporting. Assist with knowledge sharing, documentation, and training with identity management services. Assist with project planning on various Information Technology projects.
  • Provide customer service to aide faculty, staff, and students.

 

Required Qualifications

Required Experience
Associate's degree and three (3) years of related work experience.

  Conditions of Employment

Employment is contingent upon successful completion of a background check. Position May Require Credit Check (if using P-Card, working with Cash, etc.).

Position Requires completion of VSU’s Annual Compliance Training course (such as State Business Transactions, Drug Free Workplace, Anti-Harassment Policy, Introduction to Information Security, Workers Compensation, Motor Vehicle Policy, USG Ethics Policy, Conflict of Interest/ Outside Activities Policy, Leave Procedures for Faculty and Staff, Georgia Open Records Act, Family Educational Rights and Privacy Act (FERPA), and Contracts 101. Supervisory positions require training in FMLA and Worker’s Compensation.

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