University of Washington
student & financial services
Assistant Director for Occupancy Management
Provide leadership, and direction in support of the
Department’s occupancy planning and management
strategies. This includes guidance and oversight of the
Student and Desk Services teams that coordinate the application,
assignment and agreement processes for all housing options, and the
operation of four residence hall desks. Provide leadership to
unit special projects and initiatives.
- Provide strategic leadership to occupancy management.
- Provide analysis to guide long term occupancy planning.
- Analyze data to establish trends and forecast current housing
- Work in collaboration with the Office of Admissions and review
historical data and current trends to produce accurate housing
projections for 9- and 12-month housing.
- Lead the work of the Occupancy Planning Committee.
- Provide HFS senior leadership with accurate and thorough
information from multiple sources for informed decision-making
supporting HFS priorities.
- Identify annual priorities for team and unit, as well as
associated action plans and measures of success.
- Create, initiate and prepare executive reports regarding
applications and occupancy.
- Develop and manage changes to the operating budget related to
Student and Desk Services.
- Work with staff and other HFS units in both leadership and
support roles to ensure that Department priorities and initiatives
- Provide leadership and direction to Student Services and Desk
- Coordinate communications throughout the student engagement
- Oversee the management of current student housing and dining
- Review and establish current policies and practices related to
housing agreements, applications and assignments, and recommend
changes. Ensure that the housing agreements are reviewed and
updated annually to reflect Department goals and policies,
University policies and applicable state and federal laws.
- Coordinate program activities with other University departments
to ensure a seamless customer experience for students. The
departments include, but are not limited to, the Office of
Admissions, Student Financial Aid, Parent and Family Programs,
Student Fiscal Services, First Year Programs and the Office of
Fraternity and Sorority Life.
- Ensure that policies are adhered to in regard to coordinating
requests for reasonable accommodation with Disability Resources for
- Coordinate outreach among University departments for
graduate/professional housing areas to ensure maximum occupancy in
12-month and family housing.
- Oversee the coordination of housing tours for prospective and
current students and their families.
- Work with a private property management company to ensure
maximum occupancy at private-public properties.
- Establish measures for continuous improvement of customer
service and efficiency.
- Identify, articulate and model values and behaviors that
support an organizational culture, characterized as positive,
productive and committed to serving students.
- Maintain relationships with campus colleagues and stakeholders,
to facilitate collaboration and sharing of best practices.
- Represent the Department on various University committees and
direct or serve on Department committees and teams.
- Provide leadership to designated strategic initiatives for
Student and Financial Services.
- Supervise the work completed by direct reports, ensuring
appropriate productivity and quality.
- Evaluate the work completed by direct reports and provide
constructive feedback so as to support success.
- Provide guidance to direct reports on requirements and/or
opportunities for learning and professional development.
- Plan, implement and direct unit special projects including
strategic initiatives and process improvement efforts.
- Lead the work of cross-functional teams including planning and
setting priorities, resource management, and evaluating
IMPACT TO THE UNIVERSITY
- Information provided by this position is used by Department and
University leadership in decision-making that impacts revenue and
student housing availability.
- Accuracy of work maximizes the number of students that can be
accommodated with campus housing. Underestimated occupancy could
impact enrollment if students who are unable to obtain campus
housing select another university.
- Decisions made by this position can maximize the benefit of
student housing to the University in terms of student satisfaction
- Compliance with Department and University policies and
procedures as well as state and federal laws contributes to reduced
- Making decisions that directly impact capacity to accommodate
- Managing projections with minimal margin of error to ensure
that HFS occupancy and revenue goals are achieved.
- Making decisions that impact the reputations and relationships
of the Department, Division and University with current and
prospective students, their families and the community.
- Administering a large and complex occupancy management
- Responding to complaints/questions on behalf of a variety of
senior leaders within the University including the Executive
Director, Vice President and the President.
- Managing services that are distributed among several locations,
requiring remote site management, multitasking and competing
- Remaining current on local housing market trends and
technological advancements in the housing management and customer
- Overseeing the administration of numerous and diverse housing
applications and agreements.
Typical working hours are 8 a.m. to 5 p.m., Monday through
Friday; however, the Assistant Director will occasionally be
required to participate in events outside of regular office
Decisions must often be made under conditions where time is a
factor as well as where there may be equal and competing
Direct supervision of three professional staff. Indirect
supervision of 15 permanent staff and approximately 65 student and
Chief Financial Officer
- A bachelor's degree and five years of professional university
- Demonstrated ability to work effectively, while maintaining
excellent working relationships with faculty, staff, students and
- Excellent oral and written communication and presentation
- A track record of fostering diversity in the workplace and
creating a positive work environment supportive of professional
- Creativity and resourcefulness with a high degree of
flexibility as well as problem solving and strategic planning
- Demonstrated experience in strategic visioning, planning and
- Personal qualities of integrity, credibility, tact and
commitment to the mission, vision and goals of the Department.
- Successful team leadership and supervision experience.
Equivalent combinations of education and experience may be
CONDITION OF EMPLOYMENT
A satisfactory outcome from the employment verification
and reference check processes
For full description and to apply, please visit:
The University of Washington is an equal opportunity,
affirmative action employer.