Administrative Support Worker, General Offices

Community College of Rhode Island
Rhode Island, United States
Salary Not Specified
Posted Date
Jun 20, 2023

Position Information

Position Title

Administrative Support Worker, General


Office Services

Position Category


About CCRI

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best:

Job Summary

To provide a full range of clerical support as needed in any one department.

Duties and Responsibilities

As required by assigned supervisor, perform a full range of office duties that may include the following:

- Compose routine correspondence
- Order books and supplies, prepare requisitions
- Type, prepare and proofread documents including MS Word Docs and Excel spreadsheets
- Enter data into computer systems using institutional data standards and download reports
- File records and correspondence. Maintain information so that it can be retrieved efficiently
- Scan images and store documents
- Update records and files
- Compile reports
- Distribute mail and forward email
- Prepare mass mailings and e-mailings
- Schedule and coordinate meetings and appointments
- Make travel arrangements
- Perform searches and obtain information from the internet, update and recommend enhancements for area web pages
- Serve as first point of contact for customers, screen telephone and personal callers, respond to voice mail and email messages
- Assist in arranging support services such as tutoring and transportation
- Attend periodic trainings and meetings as necessary
- Develop and maintain a broad knowledge of campus programs, policies and procedures in order to serve as an effective resource
- Perform related work as required.

Minimum Requirements

- High School diploma or equivalency required, supplemented with courses in Office Technology or similar.

- At least one year of office experience required, preferably in higher education.

- A working knowledge of general office practices is essential.

- Excellent typing, data entry and word processing skills are required.

- Excellent communication and interpersonal skills together with a strong teamwork commitment are required.

- The ability to establish and maintain effective working relationships with faculty, staff, students and/or the public is required.

- Must be able to pay conscientious attention to detail and handle multiple priorities.

- Demonstrated technical proficiency with MS Word, (including Mail Merge), Excel and the internet is required.

- Demonstrated technical proficiency with PowerPoint, and Outlook is preferred.

- Demonstrated technical proficiency with publishing software is preferred.

- Demonstrated technical proficiency with Banner and Discover is preferred.

- Knowledge of FERPA (Family Educational Rights and Privacy Act) is preferred.

- Those with bilingual abilities are encouraged to apply.


Reports To

Dean, Director or Department Chair

Campus Location

All Campuses



Shift, Days, and Additional Work Schedule Information


Work Schedule




Salary/Hourly Rate

Additional Salary Information

Licenses, Tools and Equipment

Various office equipment which may include computers, typewriters, telephones, copy machines, calculators, fax machines, etc.

Must have access to and use of own transportation.

Environmental Conditions

This position is not substantially exposed to environmental conditions.

Desired Start Date


Position End Date (if temporary or grant)

Posting Detail Information

Number of Vacancies


Application Open Date


Application Close Date (includes the grace period)

Open Until Filled


Special Instructions to Applicants

Some roles will require finalists to provide official college transcripts.

EEO Statement

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

CCRI is an Equal Opportunity/Affirmative Action Employer. CCRI prohibits discrimination on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, sexual orientation, genetic information, gender identity or expression, marital, citizenship status and veteran status in all employment matters. CCRI espouses that all employees and applicants have a right to equal opportunity in all terms, conditions, and privileges of employment.

Sexual harassment is a form of gender-based discrimination prohibited by Title IX.

The Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Reports can be made available upon request.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a high school diploma or equivalency?
    • Yes
    • No
  2. * Do you have at least one year of office experience?
    • Yes
    • No
  3. * Do you have one year or more of office experience in a higher education setting?
    • Yes
    • No
  4. * Do you have a working knowledge of general office practices?
    • Yes
    • No
  5. * Are you proficient with Banner, Discoverer and/or Argos? If so, please list which software programs.

    (Open Ended Question)

  6. * To improve CCRI’s advertising strategy, please let us know where you FIRST learned of this job opportunity? Please be specific when using web site or publication names (example: LinkedIn, HigherEdjobs, Chronicle, personal referral, etc.). Thank you.

    (Open Ended Question)

Applicant Documents
Required Documents Optional Documents
  1. Cover Letter/Letter of Application
  2. Resume
  3. Other Document

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