System Support Specialist I

Weekly Work Hours

19.5

Compensation Range

N03-PT

Hourly Rate

$17.31 Hourly

FLSA

United States of America (Non-Exempt)

Position Type

Staff

Position Summary

An entry level position responsible for providing desktop computer support and first-level application and network troubleshooting for internal and external users.

Required Knowledge, Skills and Abilitie s

• General knowledge of computer hardware and software with an understanding of how it integrates with the computing systems and databases.
  
  
• Ability to apply knowledge of the broad range of technologies to achieve effective solutions. Quick learner with high attention to detail and ability to multi-task.
  
  
• Able to build effective relationships with internal and external partners to enhance collaboration and understanding. Able to keep track of deadlines and timelines and provide timely follow-up. Must be flexible with the ability to adapt to changes quickly and think conceptually
  
  
• The ability to prioritize and escalate tickets to tier level two with detail and supporting documentation, ensuring that service level agreements are met.
  
  
• Ability to effectively communicate technical concepts to other technical staff members. Strong written and verbal communication skills. Must have excellent customer service skills and be service oriented.
  
  

• Responsible for system support and technical assistance. Install, configure and upgrade operating systems and software, following policies and procedures of the district and organization.
  
  
• Monitors the system, sets up automated alerts, and performance notifications to proactively address problems. Responsible for creating and maintain user accounts and information. Confirms program objectives and specifications by testing new programs, comparing programs with established standards and making modifications. Maintains professional and technical knowledge of best practices through professional development activities.
  
  
• Work closely with other members of support and system groups to support efforts such as the analysis, design, planning of hardware and technical software. May be required to troubleshoot, and to install or repair any software problems or replace malfunctioning hardware.
  
  
• Collaborates with end users to determine issue(s) and ensure problem(s) are resolved in a timely manner. Train end users in access, security, use and customization of programs and software. May prepare or evaluate training materials and manuals.
  
  
• Follow protocols when escalating unresolved issues. Backup data files and information to prevent loss during system upgrades and equipment replacement procedures. Must have excellent listening, oral and written communications skills in order to communicate effectively with a diverse array of stakeholders and constituents within the Dallas College network. Provides excellent customer service.
  
  

• Performs other duties as required.
  
  
• Completes required Dallas College Professional Development training hours per academic year.
  
  

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 30 pounds.

Minimum Qualifications

• High school diploma or GED equivalent with one (1) year of experience in work related field.
  
  

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Applications DeadlineJune 14, 2023