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Assistant Director of Housing Services and Occupancy Management

Winston-Salem State University
North Carolina, United States
Salary Not Specified
Posted Date
Jun 8, 2023

Position Details

Classification Information

Position Classification Title

Assistant Director for Housing & Residence Life



Position Class (Extract From Banner or PA)


EPA Position Type

EHRA Non Faculty

Position Overview

Position Summary

The Department of Housing and Residence Life at Winston-Salem State University seeks an Assistant Director of Housing Services and Occupancy Management to join the team!

The Assistant Director of Housing Services and Occupancy Management provides strategic leadership and direction in the delivery of an array of services designed to enhance the experiences of undergraduate, graduate, and professional students residing in Winston-Salem State University Housing by collaborating with other WSSU Housing, Residence Life, and university partners.

The Assistant Director of Housing Services and Occupancy Management provides both administrative and functional supervision for WSSU’s Housing Assignments team. The position is responsible for setting policy each year, in collaboration with the Associate Director of Housing and Residence Life, and designs operational procedures for managing applications, room/apartment assignments and contracts for approximately 2600 undergraduate, graduate, and professional students.

The Assistant Director of Housing Services and Occupancy Management handles eligibility requirements for prospective and current residents and manages requests for contract modification and termination. The position is the primary administrative liaison for professional colleagues across the institution on occupancy management related issues; the occupancy level of WSSU Housing directly, and significantly impacts WSSU Dining and Campus Life Facilities. The nature of the work is dynamic and requires an eye for detail as systems, policies, and data change from year to year.

Position Information

Position Number


Working Position Title

Assistant Director of Housing Services and Occupancy Management

Building and Room No.

301 CF Thompson Center
601 Martin Luther King, Jr. Drive
Winston-Salem, NC 27110

Appointment Type

Permanent Full-Time

If Time Limited.


Appointment Length.


Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies


Normal Work Schedule

8:00 am – 5:00 pm and evenings
Monday – Friday, and some weekends

Department Required Skills
  • Completion of a Master’s degree in Student Personnel, Higher Education Administration, Public Administration, Finance, Business Management or a related field
  • Previous experience in housing administration, residential property management, or related field
  • Proficient in Microsoft Office Suite and housing software systems
  • Excellent organizational skills with high attention to detail
  • Strong customer services skills in working with diverse populations
Preferred Years Experience, Skills, Training, Education
  • Prior experience with StarRez housing software or RMS Mercury
  • Prior experience with SQL language and database management
  • Knowledge of North Carolina information systems (e.g., Banner, StarRez, RMS Mercury)
  • Knowledge of federal and state law in housing (e.g., Americans with Disabilities Act, Fair Housing Act)
  • Experience in housing assignment-related work including housing applications and contracts
  • Experience working in a computerized Housing Management System environment
  • Three (3) years experience with progressive supervisory and administrative services experience in college housing
  • Familiarity with Maxient student conduct software
Required License or Certification

Has or able to obtain a valid NC driver’s license

Valid US Driver's License


Commercial Driver's License Required


Physical Required


List any other medical/drug tests required


Posting Details

Posting Details

Internal Posting Only


Position Type

EHRA Non Faculty

Time Limited Position


Appointment Length


Commensurate with education and experience

Open Date


Close Date


Open Until Filled


Special Instructions Summary

Please Note: This Position is subject to the successful completion of an employment background check If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered. Failure to complete the application completely may result in you not being considered for the vacant position. Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Document
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. References List

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