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Associate Director, Executive MBA Student Services

Georgia State University
Georgia, United States
Salary Not Specified
Posted Date
Jun 8, 2023

Associate Director, Executive MBA Student Services

Robinson College of Business

Executive MBA Program

Georgia State University’s J. Mack Robinson College of Business (RCB) is one of the largest business schools in the country with an enrollment of approximately 8,000 students. Our undergraduate and part-time MBA programs for working professionals are ranked among the best by U.S. News & World Report, and our Executive MBA is ranked among the world’s best by CEO Magazine. Georgia State University is in the heart of Atlanta and has strong ties with Atlanta’s business leaders, many of whom are alumni of the Robinson College.

These are exciting times at The J. Mack Robinson College of Business at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

The Executive MBA Program is seeking (1 ) Associate Director, Executive MBA Student Services, to provide leadership and management of our growing portfolio of strategic partnerships and immersive programs.


· A flexible work environment

· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

· A knowledge-sharing organization that works collaboratively with diverse partners.

· Professional development opportunity and mentorship

· A rapidly growing center within an academic setting

· Commitment to diversity, equity, and inclusion


Georgia State University, one of the world's leading academic institutions and nationally recognized for its innovation in student success, invites nominations and applications for the position of Associate Director, Executive MBA Student Services at the Robinson College of Business.

The ideal candidate will play an integral role in providing programmatic support to Georgia State Robinson Executive MBA students and alumni. The EMBA program recently celebrated its 40th anniversary, so the Associate Director will have the unique opportunity to engage with a diverse group of experienced professionals. They will work closely with the EMBA Faculty Director and Program Director to plan and deliver an engaging and impactful program for our students. This position will also supervise 2 – 3 graduate research assistants.

Located in our Buckhead Atlanta campus, this position reports to the GSU Robinson Executive MBA Program Director. The Associate Director will join a team of high-performing professionals who work collaboratively to support all stages of the EMBA student lifecycle.

Student Services:

· Provide premium, high-touch services to EMBA students by assisting with ordering books/materials, registering students for class, ordering catering for class weekends, and addressing registration holds

· Represent program on class days to engage with and assess student needs/issues

· Daily to weekly communications with students to provide necessary information on important deadlines and upcoming events

· Oversee learning management system and collaborate with faculty, students, and IT to ensure efficient usage among all stakeholders

Alumni Relations:

· In conjunction with the Director & Business Manager II, represent and support EMBA Alumni Board

· Create quarterly newsletters to send out to the EMBA alumni network

· Plan and execute alumni events, including monthly networking events, the annual Women’s Networking event, and the annual off-site board planning meeting

· Coordinate monthly EMBA Alumni Club board meetings

Manage EMBA Graduate Research Assistants:

· Hire and manage 2-3 GRAs each semester to ensure there is adequate coverage during class weekends

· Coordinate their schedule for the semester to ensure GSU guidelines are met

· Collaborate with EMBA Program Office to assign consistent projects and tasks throughout the semester

Program Development/Event Planning:

· Create co- and extra-curricular programming to enhance the student's academic experience outside the classroom

· Plan and execute onboarding events, orientation, domestic residency, and graduation celebration

· Develop and execute programming and strategy to increase yield and retention of admitted and current students

· Work with Buckhead Facilities to schedule space for class days, team meetings, and special events

· In collaboration with Business Manager II, handle contracts for EMBA program special events, such as graduation, domestic residency, and alumni events

Faculty & Academic Department Engagement:

· In collaboration with Program Director & Faculty Director, develop goals and outcomes for students

· In collaboration with Faculty Director, provide support in course scheduling

· Assist Director with oversight of EMBA budget as it relates to student services & alumni relations

· Represent the program in quarterly faculty meetings to assess needs and address issues

Other Duties as Assigned:

· Maintain student and alumni records

· Assist the Director in building reports/maintaining data relevant to student services

· Collaborate with MarCom to create marketing materials for student service events

· Maintain working and collaborative relationships with other RCB units (e.g. Career Advancement, Admissions & Recruiting, Graduate Student Services)

· Assist Associate Director, EMBA, in social media posts related to current students & alumni

Ideal Candidate will have the following experiences & flexibility :

· Five years of related experience plus a Master’s degree; or a combination of education and related experience.

· Working knowledge of graduate student services in a University environment.

· Strong interpersonal skills to work effectively and diplomatically with graduate students and alumni

· Excellent verbal communication skills; ability to make group presentations to convey information on a variety of topics.

· Ability to make independent decisions, problem solve and take the initiative and appropriate action; must be able to work independently and follow through on assignments with limited direction.

· Working knowledge of Learning Management Systems and Customer Relationship Management systems

· Strong skills in interacting with various social, cultural, economic, and educational backgrounds.

· Experience with Customer Relationship Management systems – creating events and email outreach communications

· Strong skills in project and event management. Ability to collaborate with other departments throughout campus

· Ability to think creatively and bring new ideas to the forefront.

· Requires the ability to work class weekends

This position is eligible for a flexible schedule. Given that this is a student-facing role, they would be required to be present at the Buckhead campus on Friday and Saturday class days. For weeks where there is no class, this position would be scheduled Monday – Friday from 8:30 – 5:00 in a hybrid format.


The University System of Georgia (USG) provides comprehensive benefits to Georgia State employees. USG offers healthcare, dental, vision and other benefits, as well as retirement plan options.
  • Flexible Work Schedules
    • This position is eligible for a flexible schedule and hybrid remote working that meet the needs of the employee and Robinson College.
  • USG Retirement Options:
    • Optional Retirement Plan ORP is a 401(a) Defined Contribution Plan. Employees contribute 6%, and USG contributes 9.24% to the plan. Employees are immediately vested.
    • Teacher Retirement System TRS is a Defined Benefit Plan, a traditional public pension plan. Employees contribute 6%, and USG contributes 19.81% to the plan. Your retirement benefit is calculated by factoring in years of service, final salary, and 2% multiplier. Employees are vested after 10 years.
    • See the retirement comparison chart for more information.
  • Tuition Assistance Program (TAP)
o Full-time employees enrolled in a USG degree program may earn their degree for free. Find the TAP details here .

Qualifications :

Minimum Requirements:
  • Bachelor's degree and five years of related experience; or a combination of education and related experience.
Preferred Requirements:
  • Master's degree

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