Senior Case Manager

Job Summary

The department of Student Support and Case Management (SSCM) encourages applications for a Senior Case Manager. The Senior Case Manager is an integral part of the SSCM team. This position reports to the Associate Director of SSCM and is responsible for managing a revolving caseload of high to low level referrals. The Senior Case Manager provides ongoing non-clinical case management support to students who are experiencing difficult life circumstances. In addition, the Senior Case Manager serves as a primary resource for managing student issues related to crisis intervention and coordination with other CU-Boulder departments and facilitates communication to and from the Students of Concern Team (SOCT) and CARE Team. This position also serves as peer leader providing case consultation to other case management staff. The Senior Case Manager may lead pilots and programs, as assigned by the supervisor, and may supervise graduate-level staff.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

SSCM provides support to students throughout their college career and helps them achieve their academic and personal goals.
Our Mission
Student Support & Case Management assists students to reduce the adverse impact of challenging situations through connection with campus partners, community resources and support systems, encouraging success through individualized planning.

What Your Key Responsibilities Will Be

Case Management:

• Provides ongoing case management support to student referrals of varying levels.
• Evaluates and presents cases to SOCT, CARE Team, Dean of Students, or SSCM leadership as needed.
• Acts as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures.
• Respond to walk-ins and phone calls related to students in distress as needed.
• Obtain and review updates on distressed students and facilitates the flow of information between appropriate offices both on campus and in the greater community.
• Assist referred students in making use of university and/or community resources and services.
• Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
• Communicate with parents/guardians, families, or designated emergency contacts as appropriate.
• Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases.
• Coordinates & implements recommendations from SOCT/CARE Team regarding students.
• Maintains confidential student records.
• Completes documentation and maintains record keeping of student cases in Maxient, an electronic database.

Administrative:

• Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations.
• Provides peer support to case managers and case consultation.
• Prepare reports and presentations on case management process.
• Document student contacts and assist in record-keeping process.
• Follow up on cases, monitoring progress through resolution.
• Assist in collection and reporting of assessment data to provide support to in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services.
• Assist in the development and maintenance of the website, links, brochures, communication, etc.
• Inform their supervisor of pertinent ongoing cases, projects, and possible threats.
• Assist with emergency operations planning, division education/training and tracking.
• Serve on committees, task forces, and working groups as designated.
• Manages at least one office-wide initiative in coordination with SCCM leadership.
• Supervise, train, and evaluate professional or graduate-level staff, when needed and as assigned by the supervisor.

University Collaboration:

• Manage referrals of students and provide feedback to referral agents.
• Coordinate with representatives from various departments including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university.
• Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges.
• Serve as liaison for designated on and off campus resources.

What We Can Offer

• Starting salary range is $57,000 - $60,000.
• Onboarding assistance is available within Student Affairs division guidelines.

Benefits

The University of Colorado offers excellent benefits , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder .

Be Statements

Be collaborative. Be strategic. Be Boulder.

What We Require

• Master’s degree in Higher Education, Social Work, Counseling or a related field or equivalent combination of education and experience may substitute.
• Two years of experience providing case management or individualized support.
• Experience providing case management support to students in a higher education setting.
• Experience in crisis management and response.
• Demonstrated ability in managing difficult and complex situations.

What You Will Need

• Ability to interact effectively with students, faculty/staff, parents.
• An equity-minded professional who develops and implements strategies that are intentionally designed to support equitable outcomes for all students.
• Knowledge of social work/case management standard processes and philosophy.
• Ability to manage multiple competing priorities; including triage and prioritization of information in a fast-paced environment.
• Ability to work cooperatively with others within a multidisciplinary team environment.

What We Would Like You to Have

• Working on or with a university behavioral intervention team or threat assessment team.
• Experience with Maxient.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by June 21, 2023, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu