International Academic Programs Advisor

Posting Details

Posting Details

Job #
039770

Department Code
22805-7175

Department
Syracuse Abroad-Summer

Job Title
International Academic Programs Advisor

Location
Syracuse, NY

Pay Range
Commensurate with Experience

Staff Level
S4

FLSA Status
Exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type
Full-time

Campus
Syracuse, NY

Unionized Position Code
Not Applicable

Job Description

With knowledge of Syracuse Abroad’s extensive portfolio of academic programs (curriculum, experiential learning opportunities, levels of student services & support, more), the Advisor guides students to select the overseas academic program in line with academic, professional, and personal goals (while also maintaining focus on broader unit yield and University retention goals). Using good judgment and sensitivity, the Advisor provides high levels of support to diverse student populations to meet the challenges and opportunities of studying in different cultural contexts including playing a front-line role in fielding and managing complex student academic, mental and physical health, interpersonal, housing, and other issues that arise, managing confidential information in a professional manner, developing and maintaining more collaborative relationships with campus academic advisors and other University personnel, and developing/delivering, pre-departure programming to ensure students are prepared for their abroad experience.

Responsible for student visa advising and processing, admissions processing, and supporting student recruitment and engagement efforts on campus and nationally, which includes organizing and delivering information sessions and presentations, participation in/presentations at conferences and study abroad fairs, liaising with partner institutions, etc.

Qualifications

• Bachelors degree required, Masters degree preferred.
• Experience in academic advising and/or student services an asset.
• Experience living, working or study abroad preferred.

Job Specific Qualifications

• Superior interpersonal, written and verbal communication skills essential.
• Excellent time management and organizational skills.
• Experience working with diverse populations.
• Ability to manage confidential records discretely and professionally.
• Ability to work well independently and within a team.
• Strong proficiency in Microsoft Office (especially Excel); comfortable navigating database systems, and working with modern communication tools (blogs, social media, video, etc.).

Responsibilities

• Program Advising/Student Services: Advise students re: correct program per their academic/professional/personal goals w consideration of curricular interests, major/minor requirements, degree progress, language learning, experiential learning opportunities, budget/financial aid status. In coordination with Assistant Directors, create pre-departure materials and organize/deliver group pre-departure info sessions, webinars, and more for students on & off-campus, & re-entry programming. Develop and maintain collaborative relationships with campus academic advisors to assist with shared retention & progress toward students’ degree completion. In line with best practices, & in collaboration with staff abroad (Syracuse and partner institutions), offer outstanding student service and support (advising, admissions, pre-dep, overseas, re-entry). Understand, interpret, and provide rationale for academic & student svc/support policies and procedures to students, parents, guardians, faculty, and staff, including a clear understanding and adherence to FERPA, Title IX, and other regulatory Federal & State policies. Support management in troubleshooting complex issues. Support identification of at-risk students & provide support/guidance/referral to appropriate staff/units on campus & abroad. Serve on emergency response team as needed. Support faculty-led cash advance reconciliations; communicate with faculty re: reconciliation process, troubleshoot any issues that arise.

• Admissions: Review, evaluate and make admission decisions for assigned Syracuse Abroad programs. Communicate with students on an on-going basis until applications are complete, keeping them informed re: upcoming deadlines and important program information. Identify students who need visas, research visa applications for each destination, create visa packets for students, and facilitate/advise students regarding the visa application process. Serve as departmental liaison to foreign consulate of assigned program country; keep up-to-date on changes in visa application process. Provide up-to-date info on visas and program policies for inclusion on Syracuse Abroad website, printed materials, more.Effectively communicate with staff and faculty in Syracuse and abroad regarding important issues involving students, admissions, student services. Interface with appropriate SU offices (i.e. Registrar, Bursar) and academic advisors to ensure coordination and accurate transfer of information. Send out/collect registration information. Post program fees to students’ bursar accounts. Process post-acceptance materials for students and manage student data using Syracuse Abroad database (OrangeAbroad). Stay up to date on applicable data management software/tools. Support unit enrollment objectives through application and other data reporting to upper-level management.

• Campus Engagement & Recruitment : Work with faculty, Center staff and the Communications Manager to create and update program webpage, flyers, more. Set up, promote, and attend information sessions and class visits. Create new ways to reach students. Working with Campus Engagement and Communication Managers, participate in on-campus recruitment and promotion efforts, including organizing and delivering on-campus information sessions and class presentations. Support off-campus promotional and recruitment efforts as needed, including but not limited to, participation in study abroad fairs, liaising with partner institution staff, presenting at education abroad conferences, etc..

• Program Management & Development : Serve as key contact for portfolio of programs, responsible for supporting effective communication and information flow among other relevant Syracuse Abroad staff (program advisors, academic team, staff abroad),, as well as campus partners (academic advisors, faculty, staff). Support program development and process building by collecting feedback from students/parents, sharing concerns and suggestions for improvement, contributing expertise and recommendations regarding their portfolio of programs through continuous sharing & learning opportunities, and by serving on specific taskforces as relevant.

Physical Requirements

*

Tools/Equipment

*

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Quick Link
https://www.sujobopps.com/postings/99245

Job Posting Date
06/05/2023

Application Deadline

Full Consideration By

Job Category
Staff

Message to Applicants