Services Training Manager

Salary:

Minimum $75,000 ANNUAL (12 months)
Depending on Qualifications

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. For a summary of benefits, please see https://www.wisconsin.edu/ohrwd/benefits/download/fasl.pdf

Job Summary:

Do you enjoy working with a diverse group? Do you want to deliver and coordinate consistent trainings for service staff that maintain 400 buildings and 938 acres? FP&M Physical Plant is looking for a creative trainer that is able to use a variety of delivery methods to further our mission of providing excellence in facilities and services for our university community.

This position is responsible for the creation, coordination, delivery, and evaluation of institutional trainings and customized solutions. Recommends and develops curricular strategy, documentation, education and learning programs to support organizational policies, procedures, technologies, and strategies.

Responsibilities: Implements education and training and assists with the development and coordination of organizational learning programs to support and enhance the knowledge and skills of all employees. Facilitates training sessions, serves as a point of contact to new employees, and may supervise staff.

• 10% Implements an education system for a variety of staff and partners, including planning and scheduling orientation, an education curriculum for on-the-job training based on role, and a mentorship program
• 10% Establishes competencies for main job functions for new and existing employees within the unit
• 15% Implements an ongoing training series incorporating feedback from a variety of documents and information
• 15% Serves as the point of contact to new employees for training and certification activities and ensures compliance with mandatory training for new and ongoing staff
• 15% Facilitates training sessions covering a variety of relevant topics
• 15% Assists with education of and documentation creation for policies, procedures, tutorials, guidance, and supplemental forms
• 10% Develop and deliver needed training to diverse bilingual workforce
• 10% Coordinate trainings and translations as needed to deliver trainings

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Preferred
Bachelor's Degree

Qualifications:

- Excellent written and verbal communication skills required
- Must be able to work with Microsoft Office products and utilize training software
- Understanding of service industry and demonstrated desire to help customers, staff, etc.
- Ability to work with diverse populations in a professional manner

License/Certification:

Preferred
Drivers License - Valid and Meets UW Risk Management Standards

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Additional Information:

Work Hours: 8hrs/day- able to work a flexible shift

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

We are committed to reducing bias in the recruitment process and utilize a redacted application process, which is the practice of removing personally identifiable information from application materials, before the screening of applicants begins. This may include, but is not limited to, name, gender, age, education, address, dates (such as graduation dates), photos, references, links to personal webpages, supervisor names, and/or citizenship.

How to Apply:

Click the "" button to start your application. Please submit a resume and cover letter highlighting your experience as it pertains to this position. Please note applicant materials will serve as a sample to reflect written communication skills. You will also be required to share contact information for three professional references. Your references will not be contacted without advance notice

Contact:

Cinthya Canicoba
cinthya.canicoba@wisc.edu
608-262-6593
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Training and Orgzl Dev Mgr(HR044)

Department(s):

A71-FACILITIES PLNG AND MGMT/PP SVCS/CUSTODIAL

Employment Class:

Academic Staff-Renewable

Job Number:

279553-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .