Part-time IT Specialist

Description

Hampton University is seeking a highly organized and detail-oriented IT Specialist to join our team and support our IT Modernization and Technical Certifications Grant Program. This is a Part-Time position, 20 hours per week. The IT Specialist will be responsible for supporting the technical, administrative support for a Grant sponsored technical certifications program. The IT Specialist is responsible for assisting the Program Coordinator in the program duties by providing excellent customer service to students, faculty, and staff. This position provides hands-on assistance to troubleshoot, repair, upgrade, and configure computer hardware, software, printer, and peripheral issues as required.

Reporting to the Program Coordinator, this grant supported role will support the institution's digital learning infrastructure. By supporting the Hampton University online program, the IT Specialist will assist users seeking to add technical certifications, specifically CISCO and Microsoft, to their portfolio of certificate offerings through industry and other educational institution engagements.

**This is a grant-funded position.

Duties and Responsibilities

• Support resetting authorized user’s passwords and unlocking accounts
• Assist the Banner Support team in responding to technical issues
• Maintaining order and safety of students within the lab
• Answer help desk phones and respond to submitted help desk tickets
• Providing professional customer service
• Safeguarding all electronics, computers, and devices
• Repair computer hardware
• Install campus approved software
• Install operating system updates and patches
• Remove viruses and malware
• Troubleshoot computer system and related issues
• Install printers, scanners, audio devices, and other peripherals
• Setup computer systems for special events
• Performing other duties as assigned by management

Requirements

• Must have a high school diploma and be able to pass a background check
• Must possess excellent communication skills
• Must be able to work well both independently and/or within a team environment
• Experience working with customers
• Applicant will be required to take a drug test, must possess a valid driver's license, and be willing to work different shifts and additional days during special events or when otherwise needed

Qualifications

• Preferred background and experiences:
• Associates degree in Information Technology or a relevant field of study
• Hands-on knowledge and experience in the application/operation of Microsoft Office Suite software programs
• Microsoft server certifications and Wireless network certifications
• One year or more of current experience working a support department
• Working knowledge using a work order ticketing system as an agent
• Familiarity with cybersecurity best practices and principles
• Highly desired background and skills:
• Skilled in use personal computers and printers
• Understanding of databases
• Formal training/education – BS Degree in a related field
• Current CompTIA A+, Linux+, Network+, or Security+ certification desired
• Current Microsoft MCP or MCSA desired

How to Apply

Please submit a cover letter, resume, and a completed Application for Educational Support Staff Employment either via email at HROffice@hamptonu.edu or fax to (757) 727-5969:

Office of Human Resources

Hampton University

Hampton, VA 23668

**No phone calls

** Incomplete applications will not be considered

** As a condition of employment, Hampton University requires all employees to be vaccinated against COVID-19 to include the COVID-19 booster, unless you submit and are approved for a medically contraindicated exemption or religious exemption.