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IT Instructional/Class Support Professional III - 3478

University of North Carolina at Pembroke
Pembroke, North Carolina
Commensurate Upon Education and Experience
Posted Date
Jun 8, 2023

Established in 1887 as a school for the education of American Indians, The University of North Carolina at Pembroke serves a distinctly diverse student body and encourages inclusion and appreciation of the values of all people. Located in the heart of Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41 undergraduate and 18 graduate programs and offers a personalized learning environment where faculty and staff are dedicated to engaged scholarship, high academic standards, creative activity and public service. Spread over 281 acres, the campus offers a sense of community and belonging­–a place where faculty and staff feel supported, take pride in the university’s mission, and are devoted to excellence in teaching, learning and research, and to developing leaders who make a difference in their communities.

The position provides operational oversight for the Division of Information Technology Instructional/Class Support. Instructional/Class Support includes all classroom and computer laboratory technology. Work includes participating in developing strategic and tactical objectives, designing and managing initiatives to meet objectives for instructional learning, participating and potentially chairing technology advisory committees or subcommittees, managing classroom, and computer laboratory hardware and software upgrades, managing deployment of new hardware, applications and systems, addressing user issues and concerns along with routine assessment of offered services to determine their efficiency and effectiveness along with customer satisfaction levels. Position will also provide administration functions for the following tools: JAMF Pro, SCCM, , Crestron XIO, and Cisco Webex Control Hub for devices, Nutanix Frame (as a backup), Auditing functions for vulnerabilities, patch management, hardware, software, Webex, and Crestron.

Ideal candidate will have prior experience in Higher Education IT, specifically including:

  1. Microsoft Endpoint Configuration Manager (formerly SCCM) for Windows devices, including:


    1. Creating, updating, and maintaining software applications, scripts, and related packages.
    2. Management of Windows imaging, including task sequence management and updates, driver and driver package updates, and other related tasks.
    3. Software Update experience for Microsoft products (including OS), and third-party patching through PatchMyPC.
    4. Reporting, to include documentation in support of IT Auditing.
  2. Jamf Pro for macOS, iPadOS, and iOS devices within in a multi-site tenant, specifically:
    1. Creating and maintaining application deployments, configuration profiles, and Jamf patch policies for macOS, iPadOS, and iOS devices.
    2. Reporting, to include documentation in support of IT Auditing.
  3. InTune (New Deployment) for Windows devices, including:
    1. Development of compliance policies, configuration profiles (CSO’s), scripts, and other related tasks.
    2. Device Enrollment, including Windows 11 deployment and migration of existing devices currently running Windows 10.
    3. Migration from Hybrid Active Directory to native AzureAD bound devices.
    4. Endpoint Security management, including Microsoft Defender ATP policies and configuration.
    5. Reporting, to include documentation in support of IT Auditing.
  4. Other Desktop Management experience, including:
    1. Active Directory experience, particularly including Group Policy creation, maintenance, and troubleshooting.
    2. Security tool management, including Microsoft Defender ATP and Cisco Secure Endpoint (formerly Cisco AMP).
    3. Software package creation and maintenance.
    4. Manage end user security rights management systems in compliance with ISO 27002 and campus standards.

Minimum Training and Experience Requirements: Mid- to late-career with Masters and 2-4 years experience;
Bachelors and 3-5 years experience.

Management Preferences:  Higher Ed Experience, 3 – 5 years Desktop Management Experience; Bachelor’s Degree; Familiarity with: SCCM/InTune/Autopilot, JAMF Pro, SCCM, Crestron and Webex Platforms, AV Programming, Classroom Design, Classroom Integration, Nutanix Frame.

Special Instructions to Applicants:  This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. 

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

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