Instructor, Customer Service Representative, Quick Careers - Adjunct

Teaching faculty at Guilford Technical Community College are responsible for supporting student success by creating an optimum learning environment, responding to student needs, managing effective instructional activities, modeling employability skills, demonstrating professionalism, developing cooperative work relationships with other faculty and staff, supporting college administrative requirements, and maintaining competency in their instructional field. He/she will be responsible for quality instruction and for effective participation and interest in the total affairs of the college.

Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, problem solving, listening skills, and handling complaints. The adjunct faculty member must be able to instruct across all the required areas of instruction.

Education Required:

• Associate's Degree in Office Administration or another related field from a regionally accredited post-secondary institution.

Education Preferred:

• Bachelor's degree in Business Administration or related field from a regionally accredited post-secondary institution.

Experience Required:

• Three years of recent experience working in a call center as a Team Lead and/or Manager.
• Post-secondary teaching and/or industry training experience.

Experience Preferred:

• Greater than three years of recent work experience working in a call center as a Team Lead and/or Manager.
• Community College teaching experience.
• Experience with assessment of student learning outcomes.
• Experience with distance learning and/or alternate instructional delivery systems.

https://gtcc.peopleadmin.com/postings/1434