Johns Hopkins, founded in 1876, is America's first research
university and home to nine world-class academic divisions working
together as one university.
JHU Carey Business School is seeking a
strategic and forward-thinking leader for the position
ofDirector of Recruitmentfor Part-time Programs. The
Director will provide leadership and effective management for
recruiting students to part-time/online programs at the Carey
Reporting to the Assistant Dean for
Recruitment and Admissions, the Director of Recruitment for
Part-time Programs is responsible for leading a team of high
performing Admissions Officers, assisting in the development of the
Carey Business School’s recruitment strategy in the national and
international marketplace in support of the school’s goals related
to student quantity and quality.
The Director is also responsible for
management of a team of frontline admissions representatives who
initially qualify inquiries, schedule appointments with appropriate
recruiters, and triage admissions-related questions via phone and
e-mail from prospective students at all stages of the admissions
process. This position also develops operational requirements,
establishes processes, advises on technology needs, and establishes
goals and standards for continuous improvement and delivery of
strong customer service.
The Director is dually focused on both
long-term objectives as well as day-to-day internal operations and
processes. The Director partners with all other Carey departments,
particularly faculty, marketing, academic programs, student
affairs, and alumni relations, as well as Admissions Directors from
other JHU schools with which Carey has part-time/online dual degree
Recruit a diverse and talented student body
in alignment with annually established Carey Business School goals
Represent Carey Business School to
prospective students, domestic and international academic
institutions, and alumni at events on- and off-campus.
Ensure proper utilization of Admissions CRM
(Slate) for tracking and reporting on recruitment activities and
communicating with prospective students.
Recruit, hire, onboard, and manage
admissions representatives and admissions officers for part-time
Work with Assistant Dean to set recruitment
travel and event strategy.
Report to school leadership on recruitment
activities and metrics.
Serve as a member of the Admissions
Specific Duties &
Recruitment Management & Data-Driven
Together with the Assistant Dean for
Admissions, develops and implements part-time student recruitment
and admission strategy.
Analyzes market research, together with the
marketing department, to guide the establishment of strategic
objectives, School goals, and recruitment strategies.
Develops plans for inquiry generation in
alignment with Carey Business School goals and
Works with Associate Director, Operations to
optimize use of CRM (Slate) for tracking recruitment
Formulates, disseminates, and conducts
ongoing review and evaluation of admissions policies to maintain a
competitive position in the marketplace, achieve the desired mix of
new students in part-time/online programs and ensure consistent,
timely and fair guidelines, policies, and procedures.
Frontline Team Management
The Director is responsible for identifying
and developing all culture, process, performance improvements,
efficiencies for the frontline team in Admissions to provide the
best possible customer service experience for prospective
Lead/develop a team, who typically deliver
customer interactions across multiple channels, including phone,
e-mail, and text messaging with expansion to other channels upon
recommendation of director.
Responsible for establishing and monitoring
metrics to assess effectiveness of frontline team.
Creates reports in order to ensure the team
is on track to meeting set goals, efficient operations, workload
balance, and to identify opportunities for improvement.
Audit daily activity to ensure that
processes are followed efficiently within the CRM
Manage staffing and activities to ensure
daily, weekly and monthly productivity goals are met.
Communication & Coordination of
Manages how staff approaches conversions of
inquiry to applicant.
Coordinates recruitment activities
(specifically for part-time programs) with contracted business
partners. Researches and proposes new opportunities for outreach
and development of new business partner relationships to support
recruitment of new students.
Coordinates admissions activities with
marketing department activities to ensure proper promotion of
admissions events on- and off-campus.
Collaborates with marketing on nurture
campaigns and related initiatives and signs off on inquiry stage
communication for part-time programs.
Promotes the School and its programs through
formal and informal interactions with prospective students, peer
institutions, and companies.
Implements and monitors ongoing coaching to
ensure all direct reports exhibit accurate, current, and
comprehensive program and admissions knowledge.
Regularly reviews department processes and
use of technology to maintain efficient and effective
Ensures compliance with all School, federal,
state, University and accreditation standards and
Represent Carey on select internal
University committees as well as in external
Ability to travel domestically and
internationally, as needed.
Special Knowledge, Skills, &
Ability to quickly learn nuances of the
Carey Business School programs.
Demonstrated ability to utilize and leverage
data and metric driven performance processes.
Knowledge of program budget development and
Knowledge of customer service theory,
specifically customer/constituent relationship
Exceptional project management, time
management and organizational skills. Ability to manage multiple
Results-oriented and devoted to
accomplishing admissions goals.
Knowledge of technology at it relates to
admissions and higher education, understanding of admissions data
and databases, and statistical analysis.
Demonstrated management experience with the
ability to successfully build, develop, motivate, and lead a
culturally diverse team.
Demonstrated competency in working with the
needs of diverse student populations.
Demonstrated ability to communicate
effectively both orally and in writing with a varied constituency
including faculty, staff, students and industry
Strong attention to detail, highly organized
and results oriented.
Knowledge of and proficiency in the use of a
variety of desktop software packages, including a CRM and MS Office
(Word, Excel, PowerPoint) for use in correspondence, analysis,
information management and presentations.
Presents self in a professional and polished
Strong experience in working in
international settings; cross cultural competence and experience of
working in a multi-cultural environment.
Excellent critical thinking skills and
ability to execute effectively.
Ability to conduct research on admissions
Five years related experience.
Additional education may substitute for
experience to the extent permitted by the JHU equivalency
A Master’s degree is strongly preferred, in
Business, Higher Education, or a closely related field.
Ten-Plus years of progressive experience in
higher education admissions or in a related field.
Prior experience managing professional
A successful record of accomplishment in
graduate student recruitment.
Experience working with a part-time MBA
population strongly preferred.
Classified Title: Director Admissions
Working Title: Director Recruitment
Starting Salary Range: Min $72,940 - Max $127,820 Annually
($101,000 budgeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30-5 plus occasional evenings and
weekends to support departmental and recruiting events
Exempt Status: Exempt
Location: Hybrid/JH at Harbor East
Department name: Admissions
Personnel area: Carey Business School
The referenced salary range is based on Johns Hopkins University’s
good faith belief at the time of posting. Actual compensation may
vary based on factors such as geographic location, work experience,
market conditions, education/training and skill level. Johns
Hopkins offers a total rewards package that supports our employees'
health, life, career and retirement. More information can be found
Please refer to the job description
above to see which forms of equivalency are permitted for this
position. If permitted, equivalencies will follow these
JHU Equivalency Formula: 30 undergraduate degree credits (semester
hours) or 18 graduate degree credits may substitute for one year of
experience. Additional related experience may substitute for
required education on the same basis. For jobs where equivalency is
permitted, up to two years of non-related college course work may
be applied towards the total minimum education/experience required
for the respective job.
**Applicants who do not meet the posted requirements but are
completing their final academic semester/quarter will be considered
eligible for employment and may be asked to provide additional
information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a
pre-employment background check. Johns Hopkins is committed to
hiring individuals with a justice-involved background, consistent
with applicable policies and current practice. A prior criminal
history does not automatically preclude candidates from employment
at Johns Hopkins University. In accordance with applicable law, the
university will review, on an individual basis, the date of a
candidate’s conviction, the nature of the conviction and how the
conviction relates to an essential job-related qualification or
All qualified applicants will receive
consideration for employment without regard to race, color,
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(2) Varicella vaccines; or antibody status to these diseases from
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are ordinarily included in the pre-employment physical exam except
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immunization documentation from their own health care providers.
Any vaccinations required for these diseases will be given at no
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Note: Job Postings are updated daily and
remain online until filled.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
The successful candidate(s) for this position will be subject to a
pre-employment background check.
If you are interested in applying for employment with The Johns
Hopkins University and require special assistance or accommodation
during any part of the pre-employment process, please contact the
HR Business Services Office at firstname.lastname@example.org. For TTY
users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which
campus you will work. Your recruiter will advise
During the Influenza ("the flu") season, as a condition of
employment, The Johns Hopkins Institutions require all employees
who provide ongoing services to patients or work in patient care or
clinical care areas to have an annual influenza vaccination or
possess an approved medical or religious exception. Failure to meet
this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas,
laboratories, working with research subjects, or involving
community contact requires documentation of immune status against
Rubella (German measles), Rubeola (Measles), Mumps, Varicella
(chickenpox), Hepatitis B and documentation of having received the
Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include
documentation of having two (2) MMR vaccines; two (2) Varicella
vaccines; or antibody status to these diseases from laboratory
testing. Blood tests for immunities to these diseases are
ordinarily included in the pre-employment physical exam except for
those employees who provide results of blood tests or immunization
documentation from their own health care providers. Any
vaccinations required for these diseases will be given at no cost
in our Occupational Health office.
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