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Flight Dispatcher/Customer Service Representative

Embry-Riddle Aeronautical University
Florida, United States
Salary Not Specified
Posted Date
Jun 7, 2023
Job Description

About Embry-Riddle Aeronautical University:

Embry-Riddle Aeronautical University is an independent, culturally diverse institution providing quality education and research in aviation, aerospace, engineering, and other related fields with residential campuses located in Daytona Beach, Florida and Prescott, Arizona. The University's Worldwide campus provides educational opportunities online and at approximately 130 locations throughout the United States, Asia, Europe, and Central/South America.

As the largest and most comprehensive aviation and aerospace-focused university in the world, Embry-Riddle is a unique institution. Over the past 90 years, the University has evolved with industry to break new ground and produce top-level graduates who serve the ever-changing needs of aviation and aerospace and other STEM-related disciplines. Embry-Riddle offers programs in seven primary fields of study including: Applied Science; Aviation; Business; Computers and Technology; Engineering; Safety, Security, and Intelligence; and Space.

For Academic Year 2021-22, there were over 11,100 undergraduate, graduate, and doctoral students that attended the University's residential campuses and approximately 20,195 students in total enrolled with the University around the world.

When you launch your career at Embry-Riddle, you will be part of a community of campuses that extends far beyond the classrooms, research labs, and flight lines. For the last 12 years, we have been named a “Great College to Work For”. As a full-time, hourly employee at the University, you are eligible for the following benefits:
  • Low-cost medical, dental, and vision coverage that starts on the first of the month following your start date
  • Generous retirement plan with a 6% gift and 4% match upon hire
  • Free tuition at any of our ERAU campuses for employees, dependent children, and spouse
  • Accrue up to 14 days of personal leave your first year + paid holidays including the week between Christmas and New Year’s
  • Onsite health clinic and gym for our employees
  • Company-paid short-term/long-term disability and life insurance
The Opportunity

The Flight Department at our Daytona Beach Campus is currently accepting applications for a Flight Dispatcher/Customer Service Representative.

This position is responsible for several support functions associated with flight course activities, including dispatching, data collection, flight following, customer service, and controlling the flow of fleet aircraft for maintenance both scheduled and unscheduled, as well as line service and ramp security. (Work shift to be determined)

Job Duties:
  • Operate the interface between flight dispatching and the control of aircraft maintenance to maximize aircraft availability.

  • Collect and accurately record data from flight activities and oral room assignments to insure proper billing and to facilitate scheduling of fleet maintenance daily.

  • Provide a high level of customer satisfaction and maintain a department image appropriate to ERAU as the leader in Aviation Education.

  • Assist in insuring the inspection programs are complied with and repairs are properly documented before aircraft are dispatched.

  • Assist in flight following of all ERAU aircraft while engaged in flight to insure all aircraft can be accounted for at any given time and to help coordinate the logistics for aircraft problems away from home base.

  • Provide training and coordinate the activities of the Student Employee labor force supporting flight operations and customer service requirements.

  • Perform scheduling operation after normal scheduling hours.

  • Maintain hardware on ramp to ensure aircraft security. Conduct ramp inspections to remove foreign object debris.

  • Drive company van and golf cart transport

  • Other duties as assigned

  • High school diploma or GED required.
  • Two years’ customer service background preferred.
  • Two years’ flight operations experience preferred.
  • Computer proficiency required.
  • Must pass university background check
  • Must pass background check for airport security
  • Must meet the University’s standards for approved drivers. Unacceptable driving records (as stated in the Use of Equipment and Vehicles Procedure 1.17) include the following (for three years from the date of each occurrence): More than 3 moving violations and/or accidents in 3 years and/or more than 2 moving violations and/or accidents in any 1 year.

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