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Customer Service Lead

University of Idaho
Idaho, United States
Salary Not specified
Posted Date
Jun 6, 2023

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University of Idaho

Customer Service Lead

Location: Moscow

Division/College: Auxiliary Services-MID

Employee Category: Classified

Pay Range: $23.81 per hour or higher depending on experience

FTE: 1

Full/Part Time: Full Time

Position Summary:
Under the direction of the Parking and Transportation Services Office Manager (OM), the Customer Service Lead (CSL) provides day-to-day management of the customer service desk at the Parking Office.
Duties may include:
  • Supervising the activities of the Customer Service Representatives (CSR)
    • Including training;
    • Managing front desk workload;
    • Preparing work schedules;
    • Overseeing the processing of parking permit sales.

  • Responsible for processing of all citation appeals;
  • Supporting CSRs interactions which require the escalation of an issue;
  • Performing clerical and other related departmental tasks;
  • Other duties as assigned.

Minimum Qualifications:
  • High School Diploma or equivalent.
  • Two years experience in a customer service field.

Preferred Qualifications:
  • Working knowledge of common business software applications such as Microsoft Office.
  • Prior work experience in a multi-task environment, with the ability to maintain confidentiality.
  • Experience with supervisory or management practices related to employee hiring, training, scheduling.
  • Experience with University of Idaho Banner, FERPA rules and regulations, and parking industry software such as AIMS and knowledge of parking systems.
  • Providing support functions including word processing, filing, composing a variety of business documents.
  • Demonstrated ability to handle monetary transactions and cash-handling skills.
  • One year of leadership experience.

Physical Requirements & Working Conditions:

Required Licensures, Certifications or other

Posting Number: SP003964P

Posting Date: 06/05/2023

Closing Date: 6/19/2023

Open Until Filled: No

Special Instructions:
In your letter of qualification, using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align. The information provided in your letter of qualification will be used to determine eligibility for an interview and demonstrate your communications skills.

Background Check: Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, please visit:

EEO Statement
University of Idaho is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.


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