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Student Support Coordinator, Office of Community Life

Employer
Saint Mary's College of California
Location
California, United States
Salary
Salary Not specified
Date posted
Jun 6, 2023

View more

Position Type
Faculty Positions, Business & Management, Management
Employment Level
Administrative
Employment Type
Full Time


Student Support Coordinator, Office of Community Life
Salary: $64,480.00 - $68,000.00 Annually
Job Type: Full-Time
Job Number: 2015-1604056
Location: CA 94556, CA
Department: Student Life
Closing: 7/2/2023 11:59 PM Pacific

Background

Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 3,100 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.
As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Responsibilities
SUMMARY
Reporting to the Associate Dean of Students/Director, Office of Community Life, the Student Support Coordinator aids undergraduate and graduate students that are referred to the Division of Student Life for distress or crisis that affects their success as a student. Through consultation, intervention, and advocacy, the Student Support Coordinator serves as a non-clinical case manager to support and assist students challenged with crisis, complex issues, and other barriers that impede success at the institution. The Student Support Coordinator provides outreach, support, and follow-up focused on connecting individuals to college- and community-based resources that aid with maximizing student development and success. Responsibilities include management of non-clinical student case management, track and monitor students in distress, maintain real-time student records in applicable tracking tools, and serve on-campus committees focused on ensuring that student essential needs are met.

Note: Some evening and weekend hours are required.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Case Management -

  • Oversee case management responsibilities that include providing consultation to students, faculty, staff, and family members, while serving as the primary contact to address non-clinical concerns, complaints, and issues
  • Partner with the Office of Residential Experience; the Office of Student Engagement and Academic Success (SEAS); the Advising Office (TAO), the Office of Financial Aid; academic deans, and other partners to assist students with navigating resources during times of crisis
  • Provide outreach and education to various audiences (e.g., faculty, staff, students, families, etc.) that focuses on how to recognize and respond to students in distress
  • Serve as the point of contact for families during individualized non-clinical emergencies or crises
  • Assess matters of student concern, develop mitigation plans, and conduct evaluation and follow-up to determine the need for additional outreach, referrals, or interventions in support of student success
  • Create an individualized and actionable monitoring plan to provide students with guidance, evaluate changes in risk level, ensure efficacy of interventions, and monitor the need for adjusted or additional support resources
  • Develop short-term and goal-orientated case management along with long-term monitoring to aid a student to remain at a reduced risk level
  • Connect students with beneficial services and support
  • Facilitate the voluntary withdrawal of students departing the college for non-academic reasons
  • Connect with students returning from Medical Leave of Absence, Leave of Absence, and conduct-related suspension to create a reintegration plan to aid with successful re-entry into the Gael community


Community Outreach and Support -
  • Aid the Associate Dean of Students/Director, Office of Community Life with the implementation of SMC Cares program
  • Cultivate and maintain collaborative relationships with key resources on- and off-campus
  • Identify and maintain on- and off-campus student resources related to housing assistance, food assistance, transportation assistance, clothing assistance, emergency financial assistance, and other crisis-related student needs
  • Serve as a member of the campus-wide committees that seek to assess and connect students with support resources during crisis or distress (e.g., Outreach, Response, and Behavioral Intervention Team (ORBIT), Essential Needs Committee, etc.)
  • Assist with leading weekly case management meetings of the Outreach, Response, and Behavioral Intervention Team (ORBIT)
  • Serve as the chair of the College's Essential Needs Committee
  • Generate and disperse a resource guide to faculty and staff for assisting students in distress
  • Assist with the development and delivery of educational and skill-development programming and workshops (e.g., aiding students in distress, etc.)
  • Conduct educational workshops and training sessions for students, faculty, and staff
  • Educate colleagues on topics related to non-clinical case management, risk assessment, threat assessment, and behavioral intervention
  • Develop and maintain on-going and intentional processes for marketing student support services (e.g., website, brochures, videos, tabling events, informational packets, social media campaigns, etc.)
  • Represent the department at campus events, fairs, workshops, etc.



Program Evaluation and Assessment -
  • Review and make recommendations related to institutional student crisis response resources and practices
  • Implement processes for assessing and evaluating the quality and effectiveness of departmental objectives and the development of services to meet student needs
  • Create timely reports regarding case management and crisis intervention data
  • Aid with the preparation of annual case management reporting documents
  • Assist with the coordination of bi-annual department self-assessment reporting using relevant Council for the Advancement of Standards in Higher Education (CAS) standards and other identified instruments


Professional Development -
  • Keep well-informed regarding current literature and developments within the field of student life; behavioral intervention teams (BIT); threat assessment; conflict resolution and education; and related professional organizations
  • Attend pertinent conferences, conventions, and webinars; present information to on-campus colleagues for shared development
  • Participate in research relevant to student life; student development; student conduct; and conflict resolution and education

Other -
  • Serve on department and campus-wide committees, programs, and projects as assigned
  • Assume duties and responsibilities of the Director in the absence of, or at the discretion of, the Director of the Office for Community Life


Experience and Qualifications
QUALIFICATIONS

Minimum Qualifications:

  • Bachelor's degree from an accredited institution of higher education
  • Thorough knowledge of non-clinical case management theory and practice
  • Ability to analyze complex issues and effectively prioritize and manage tasks in a fast-paced work environment
  • Critical-thinking and problem-solving skills
  • Excellent oral and written communication skills
  • Strong attention to detail and ability to respond in a timely manner to student concerns
  • Demonstrated technical skill sufficient to comprehensively use and oversee the maintenance of a complex and secure case management system (e.g., Symplicity Advocate)
  • Demonstrated knowledge of, commitment to, and experience working within a diverse community. A successful candidate will express an understanding of identity intersectionality and communicate strategies for inclusive community-building.

Preferred Qualifications:
  • Advanced degree in higher education, student development, conflict resolution, counseling, or another area relevant to the work of the Division of Student Life
  • Knowledge and utilization of student development theory
  • At least three years of student life administration experience at an institution of higher education
  • Experience and expertise managing non-clinical case management processes
  • Demonstrated knowledge and expertise regarding government statutory and regulatory compliance (e.g., FERPA, HIPPA, ADA, section 504 of the Rehabilitation Act of 1973, etc.)
  • Demonstrated experience in program development; education and outreach efforts; and marketing campaigns
  • Demonstrated ability to develop, facilitate, and lead training curricula, presentations, and other learning activities to a variety of audiences (e.g., students, staff, faculty, etc.)
  • Experience with risk and threat assessment practices (e.g., NaBITA, WAVR-21, etc.)
  • Proficiency working with common College-specific computer application programs (e.g., Symplicity Advocate, Datatel Colleague, Google Suite, StarRez)
  • Knowledge and familiarity of the spectrum model of conflict resolution
  • Active involvement in a related professional organization

Preferred Competencies:
  • Strong interpersonal skills
  • Demonstrated leadership experience


Supplemental Information
SUPPLEMENTAL INFORMATION

Application Instructions: Please apply online at htt://jobs.stmarys-ca.edu. Your application is considered complete if you include the following:

  1. Resume
  2. Cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
  3. The name and contact information for three (3) professional references
  4. Consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third-party background check

Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all. College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g., family medical or pregnancy leave), or on any other basis protected by applicable laws. Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, see the website here:

https://www.stmarys-ca.edu/public-safety-transportation/clery-reports-and-alerts

To request a paper copy of the Annual Security Report (ASR), please call Public Safety at (925) 631-4284. The report includes the type of crime, venue, and number of occurrences.


Please apply online at https://www.schooljobs.com/careers/stmarys

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