Graduate Enrollment and Student Support Business Analyst

Job Summary

Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Business Analyst will perform a full range of complex tasks related to process support with technical analysis and implementation for Graduate Enrollment Management (GEM), Graduate Admissions and Program Evaluations (GAPE), and the College of Graduate Studies (CGS) at large.

Working independently but under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance technology as assigned in order to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. They will collaborate and meet with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key graduate support systems including, but not limited to, CRM implementation, PeopleSoft upgrades/enhancements, Cal State Apply enhancements, OnBase enhancements, and future technical and communication initiatives. This requires analyzing existing business processes associated with graduate support technology, developing and coordinating requests for enhancements to our existing systems, assisting the business side in implementing new functionality and systems, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues.

The Business Analyst will assist in maintaining accurate and transparent documentation of the technical processes and workflow in order to maintain levels of efficiency and quality service.



Key Responsibilities

• Proactively work with GEM and GAPE Director, and CGS at large, to assist with design and develop technical resolutions to operational inefficiencies; communicate resolution and other critical information to users.
• Learn and train new functionality as required and identify possible effects on operations.
• Maintain knowledge of the business user side of modules in PeopleSoft to provide expertise to team members and leadership.
• Coordinate and participate in testing of new software releases and campus-initiated customizations.
• Participate in system-wide process reviews and fit/gap sessions as required.
• Review needs of business users to determine if additional training/document is necessary.
• First point of contact for assigned software related issues; identify problems with the software and coordinate appropriate resolution.
• Lead process design sessions and reviews/implementations of new functionality for enterprise applications, including custom modules and system wide changes (systems include but not limited to PeopleSoft, SAMI, FileMaker, OnBase, Cal State Apply, CRM implementation, and future technical and communication initiatives).
• Analyze Business Processes to Coordinate Technical Solutions for Business User Side.
• Create Documentation and Provide Training.

Knowledge, Skills & Abilities

• Ability to review software and associated processes and identify potential points of intersection within and between operational units
• Strong oral and written communication, and training skills
• Ability to use and implement software applications in a higher education setting
• Ability to handle multiple work priorities, organize and plan work and projects with little supervision
• Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations
• Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any results changes to functionality
• Ability to design and document complex business process systems
• Ability to coordinate implementation of an initiative through to completion
• Strong technical and functional knowledge of the student database management systems (such as PeopleSoft, CRM)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists
• Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data
• Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills
• Ability to use ingenuity and innovation to conceive new approaches and solutions to address complex problems and issues
• Ability to assess, formulate, and evaluate the impact of recommended or implemented policies from a strategic and operational perspective

Required Qualifications

• A bachelor's degree and/or equivalent training
• Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Preferred Qualifications

• Bachelor’s degree
• Two years supporting/troubleshooting student databases (such as PeopleSoft, CRM, or related systems)
• Demonstrated knowledge of CSU PeopleSoft or similar student information system(s)
• Experience with functionality of a CRM
• Demonstrated ability to write basic SQL statements and develop reports
• Experience or direct exposure to project management

Compensation

Classification: Administrative/Analyst Specialist – Exempt II
Anticipated Hiring Range: $5,834/month - $6,250/month
CSU Salary Range: $5,022/month - $9,083/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: June 4, 2023 through June 18, 2023 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu .

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu .

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

Advertised: June 04, 2023 (9:00 AM) Pacific Daylight Time
Applications close: