Johnson County Community College
Specialist, Student Success & Engagment
Type of Position:
Work Schedule, Hours per week:
9am-6pm; Thursday-Friday 8am-5pm, 40 hours per week
$16.50 - $20.63 and determined based on
relevant years of work experience.
Opportunity for hybrid schedule:
The Student Development
Specialist is responsible for assisting students with the college
enrollment process and orienting students to college policies,
procedures, resources, and technology. This position helps
facilitate student learning to ensure students are successful in
navigating the complexities of the enrollment process from
admission through graduation. The Student Development Specialist
builds relationships with students, engages them in the community
of JCCC, and connects students with resources as needed.
Associates degree in an
appropriate field 1 year customer service experience Attention to
Interpersonal communication skills Critical thinking skills
Ability to maintain the confidentiality of student information
Interpersonal communication skills
General computer, data entry, and web knowledge skills
Experience working with college students
To be considered for this position we will require an application,
resume, and cover letter.
*Unofficial transcripts are required for all Adjunct faculty and
Position Details: Job duties include but
are not limited to:
- SERVE AS THE PRIMARY POINT OF CONTACT FOR STUDENT ENROLLMENT
NEEDS AND QUESTIONS- Provide expertise in the enrollment process to
both new and continuing students. Research and resolve barriers to
enrollment to assist students through the process. Appropriately
refer students to other departments on campus as needed to
facilitate student connections with resources. Performance is
acceptable when: a. Students are provided with excellent service
that helps engage the student with the college. b. Enrollment
questions are answered accurately and student issues are resolved
in accordance with college policy. c. Students are appropriately
connected with resources in other departments in a timely manner.
d. Students are prompted on the next step they need to take in the
enrollment process. e. The confidentiality of student records is
maintained in accordance with FERPA.
- FACILITATE STUDENT LEARNING BY ORIENTING STUDENTS TO THE
ENROLLMENT PROCESS, COLLEGE POLICIES, TECHNOLOGICAL TOOLS, AND
CAMPUS RESOURCES - Provide instruction, guidance, and assistance to
students regarding the enrollment process, college policies, and
tools needed to navigate their college path. Introduce students to
available campus resources to facilitate student learning and
empower students to successfully engage in their college
experience. Performance is acceptable when: a. Students receive
accurate instruction on college policies, procedures, and the
college enrollment process. b. Students are made aware of the
technological tools available to assist them in the enrollment
process. c. Students are acquainted with resources and activities
available on campus as appropriate.
- PROVIDE, RECEIVE, AND ACCURATELY PROCESS PAPERWORK RELATING TO
THE ENROLLMENT PROCESS - Provide forms and information to students
upon request. Receive and process forms returned by students in
accordance with college policies and procedures. Performance is
acceptable when: a. Forms and documentation submitted by students
are received, date stamped, and reviewed for completion and
accuracy. b. Paperwork is secured to protect the confidentiality of
student records in accordance with FERPA. c. Student forms are
processed accurately and/or forwarded to the appropriate department
for processing in a timely manner.
- ASSIST WITH PROJECTS FOR DEPARTMENTS WITHIN STUDENT SERVICES -
Provide assistance with projects relating to the student
experience. Utilize expertise in the college enrollment process in
completing assigned projects. Performance is acceptable when: a.
Projects are performed accurately. b. Projects are performed in a
timely manner as assigned. c. Communication with students is
engaging and helpful in assisting the student to progress in their
*Duties and responsibilities, as required by business necessity,
may be added, deleted or changed at any time at the discretion of
management, formally or informally, either verbally or in writing.
Scheduling, shift assignments and work location may be changed at
any time, as required by business necessity.
Here at Johnson County
Community College, we seek to inspire positive change for our
students, faculty, and staff through promoting growth and
development of all individuals. We aim to create a sense of
belonging, accepting all values, life experiences, and perspectives
on our campus. We are seeking individuals who will bring their
true, authentic selves to JCCC so we can broaden perspectives with
innovative ideas, interests, and passions, while fostering and
promoting our diversity commitments to our community. We believe
that engaging all of our unique employees is the key to students'
success. You belong here.
Established in 1969, Johnson County
Community College is dedicated to transforming lives and
strengthening communities through learning. Located in Overland
Park, Kansas, JCCC has enjoyed a national reputation for
educational excellence and student success for more than 50 years.
That's five decades dedicated to smaller class sizes, more
resources and a thriving campus culture - not to mention our
competitive tuition rates and extracurricular experiences that
transcend the norm.
Equal Employment Opportunity:
Community College (JCCC) is an Equal Employment Opportunity
Employer. JCCC provides equal employment opportunities to all
qualified applicants without regard to race, sex, sexual
orientation, gender identity, national origin, color, age,
religion, protected veteran or disability status, or genetic
If you need any assistance throughout
the search process, please reach out to the HR Generalist for this
position. In accordance with the college policy, finalists for this
position will be subject to criminal background investigations.
Individual hiring departments at JCCC may elect to administer
pre-employment tests, which are relevant to essential job functions
as part of the applicant selection/hiring process. Many departments
require those selected for hire to submit a certified transcript
for all degrees obtained. For full consideration, applicants are
encouraged to apply prior to the review date listed in
If you are an applicant requesting assistance or a reasonable
accommodation in the application process, please contact the Office
of Human Resources at 913-469-3877, or email JobsAtJCCC@jccc.edu
To apply, please visit: https://careers.jccc.edu/en-us/job/495361/student-development-specialist