Housing and Student Conduct Coordinator
- Employer
- Suffolk University
- Location
- Massachusetts, United States
- Salary
- Salary Not specified
- Date posted
- Jun 6, 2023
View more
- Position Type
- Faculty Positions, Education, Teacher Education
- Employment Level
- Administrative
- Employment Type
- Full Time
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OUR CAMPUS: Suffolk
University Madrid is the Universitys European branch and an
extension of our main campus, located in the heart of Boston,
Massachusetts, one of Americas historic learning centers. Suffolk
Madrid enrolls about 110-150 students who primarily come the United
States as well as Spain and other European Union countries, Asia
and Latin America. Suffolk Madrids intimate size and
student-centered philosophy allow us to provide close attention to
each individual. Our professors work closely with students to guide
their academic progress and keep them on the right course to
achieve their academic goals. We help our students adapt to life in
Spainon campus, in their housing arrangements, through carefully
planned excursionsand guide them in the development of
intercultural communication skills that will stay with them
throughout their lives.
The position combines providing quality
housing for students; maintaining a safe, healthy and living
environment while ensuring that students rights are protected and
University behavior standards are enforced.
DUTIES AND RESPONSIBILITIES:
Student Housing duties:
General tasks:
-
Housing placements: reception of student profiles & preferences
and housing requests, assigning student housing
-
Orientation and arrival day: info session on housing--rules &
regulations, issuing keys & getting students settled
-
Maintenance of housing database, growing network and available
housing options including homestays, residence halls and
apartments
-
Managing contracts for housing vendors
-
Solving housing incidents in a timely manner
-
Gathering feedback and data to create reports on housing
-
Manage and report on housing budget: control and tracking of
payments and budgets for housing department, including damages and
additional fees
-
End of term: managing student exit, venues inspection, keys
collection, reimbursement of housing deposits, student left
luggage.
Customer
satisfaction:
-
Providing high customer satisfaction: tracking touchpoints that
influence customer satisfaction; reviewing housing evaluations;
acting quickly to resolve housing incidents and issues.
-
Interface w/ students: infractions of contract (disciplinary),
responding to minor issues (repairs), roommate problems, etc.
Student Conduct duties:
-
Respond to alleged violations of SUMC Community Standards
-
Interview students involved and investigate the incident
-
Make a determination of student responsibility for the incident
-
Impose sanctions appropriate to the violation of rules
-
Conduct follow-up with students and administration to ensure that
sanctions have been completed
-
Maintain all records of the incident, all communication regarding
the incident, and documentation related to the incident
-
Perform follow-up with any victims of the incident, including
medical follow-up, providing counseling services, or peer
mediation
-
Prepare documentation of incidents for the Suffolk legal team, as
necessary
-
Make decisions as a team in conjunction with the Student Affairs
Office
Other responsibilities:
-
Participate in and supervise student activities as requested.
-
Help with the preparation of the Orientation sessions for students
when they arrive on the Madrid campus.
-
Participate in Madrid Campus welcome trips at the beginning of
Spring and Fall semesters.
-
Participate in weekend trips, as needed.
-
Fill in as receptionist as needed
-
Handle SUMC emergency phone on rotation. The incumbent is one of
five or six employees on the emergency phone weekly rotation who
will respond to emergencies. This involves taking the emergency
phone overnight and responding to calls after normal Campus hours
and on weekends and holidays.
-
Other responsibilities as assigned
MINIMUN
REQUIREMENTS:
- BA and 7-10 years of relevant experience.
- Must be bilingual, with strong English skills.
- Excellent organizational, communications and interpersonal skills.
- Applicant should be familiar with Microsoft 365 and should be comfortable with all the functions therein.
-
KNOWLEDGE, SKILLS AND ABILITIES: - Ability to maintain confidentiality of records and information. - Strong problem-solving skills.- Demonstrates operating principles of communication and teamwork.
- Ability to work under pressure.
- Ability to multi-task and maintain organization.
- Have a sensitivity and concern for others as individuals, as well
a personal and professional commitment that goes beyond outlined
responsibilities.
PI219452868
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