Framingham State University was founded in 1839 for a singular
purpose - meeting a public need to promote the public good. At our
founding as the nation's first public normal school, that need was
for comprehensively educated public school teachers who would, in
turn, promote an educated citizenry. FSU continues to offer
exceptional teacher education programs and, while we are proud of
our roots as a teachers' college, we have grown far beyond them.
Public need continues to evolve and FSU right along with it. Our
students and alumni are making waves in the fashion industry,
designing nutrition plans for professional athletes, writing for
major media and news organizations, and working for Fortune 500
companies right here in Framingham. FSU is unapologetically a
public institution offering accessible, affordable educational
opportunities that integrate an academically challenging liberal
arts education with workforce preparation programs, in a highly
personalized teaching environment. Our programs have expanded but
our purpose and commitment to public education for the public good
At FSU, we are deeply committed to inclusive excellence and
strive to promote a culture of antiracism, encouraging a
challenging yet collaborative learning environment, and providing
culturally relevant education. FSU is designated as an emerging
Hispanic-Serving Institution by the Hispanic Association of
Colleges and Universities and also belongs to the Howard Hughes
Medical Institute (HHMI) Inclusive Excellence community, providing
national leadership in science education and exploring strategies
that will lead to more inclusive science education. We are honored
that our commitment earned FSU six Higher Education Excellence in
Diversity (HEED) Awards from INSIGHT Into Diversity. We encourage
applications from those who share our commitment to promoting a
diverse, welcoming, and inclusive community.
FSU currently enrolls about 3,000 undergraduate and 1,000
graduate and professional students, offers 39 undergraduate majors,
and enrolls 41% BIPOC students in our undergraduate programs.
Ideally situated between Boston and Worcester, FSU and the
surrounding area are steeped in history, achievement, and
innovation and provide access to urban hotspots, verdant
landscapes, natural and cultural amenities, and diverse
Our founding motto, LIVE TO THE TRUTH, was said at the end of
each class by beloved first principal, Cyrus Peirce, who sought to
discover and teach "truth in theory and principle...truth in spirit
and motive...truth in manner and form...truth intellectual and
truth moral." Early leaders found this motto "speaks of sincerity
of spirit...of intensity of effort, of resolution to succeed, of
joy in achievement." LIVE TO THE TRUTH aptly reflects our past and
our pledge for the future as it continues to guide our institution
in practice and endeavor. If you share in this quest for truth and
a commitment to living it fully, make the next chapter of your
career the best chapter at Framingham State University.
Learn more about our career opportunities at
GENERAL STATEMENT OF DUTIES:
This position is responsible for day-to-day administration and
support of network related infrastructure at Framingham State
University. This includes WAN/Internet Connectivity, Firewalls,
Network Security, Switched Networking, Wireless networking, Network
Access Control (NAC) and Virtual Private Networking (VPN). The role
handles hardware installation, systems troubleshooting, network
monitoring, security implementation and routine infrastructure
maintenance. It also works with individuals and departments at the
University to provide analysis and support of their data networking
needs. This position is a key contributor and collaborates with
others within and outside of the division of Information Technology
Student Technicians (as assigned)
Manager of Network Services
EXAMPLES OF SPECIFIC DUTIES AND RESPONSIBILITIES:
- Responsible for maintaining Internet connectivity and WAN
devices including: Extreme Controllers, Fortinet firewalls and
- Handles installation, configuration and routine maintenance of
LAN related devices, including: routers, switches, hubs and
wireless access points.
- Manages Network Access Control (NAC), guest access, device
registration and Eduroam.
- Oversees Virtual Private Networking (VPN) and remote access
technologies in use at the University.
- Responsible for identifying, troubleshooting and resolving
network related issues and failures.
- Maintains network monitoring and management software and
- Provides systems, software and firmware patches and
- Provides user account administration and access levels to
networking systems in accordance with University guidelines and
industry best practice standards.
- Analyzes and implements network security measures and
procedures in compliance with University policies and applicable
laws and regulations.
- Participates in development and documentation of overall
policies and procedures related to the University network and
- Inventories and documents systems and software within
functional area of responsibility.
- Coordinates and interacts with outside vendors and service
providers, as required.
- Supports remote network locations including the Warren
Conference Center and the University's disaster recover site.
- Provides backup to Security System Solutions Specialist, as
- Contributes to Information Technology Services Management
(ITSM) at the University by responding to reported incidents,
fulfilling requests, and contributing to the knowledgebase.
- Serves as Process Manager or Service Owner for designated items
listed within the IT service catalog.
- Accountable for ensuring that affirmative action, equal
opportunity, and diversity are integrally tied to all actions and
decisions in areas of responsibility.
- Assumes additional responsibilities as may be determined by the
Manager of Network Services or Director of Infrastructure and
All of the work associated with the duties and responsibilities
for this position is ordinarily performed at Framingham State's
main campus, and may be done periodically from a remote location
consistent with the conditional provisions specified within
University's Telework Guidelines and in accordance with an approved
- A minimum of 4 years of experience in an IT/Network
- In-depth network architecture knowledge of both WAN and LAN
- In-depth understanding of firewalls and network security
- In-depth understanding of TCP/IP and network protocols.
- Experience in router and switch installation, configuration,
- Experience in wireless networking installation, configuration,
- Experience with both Network Access Control (NAC) and Virtual
Private Network (VPN) Technologies.
- Understanding of voice, data and fiberoptic cabling
- Availability to perform work during off-hours, including
emergency call-ins and night/weekend.
- Bachelor's degree (or equivalent experience) in computer
- In-depth understanding of Extreme communication switches,
routers, wireless access points and management software.
- Experience with Fortinet firewall devices and software.
- Networking certifications are highly desired.
- Higher Education experience is preferred.
This is a full-time, non-exempt, benefits-eligible position in
the Association of Professional Administrators (APA) bargaining
unit with a title of Staff Assistant. The salary range is
Framingham State University conducts criminal history and sexual
offender record checks on recommended finalists prior to final
employment for all positions.
Framingham State University is an equal opportunity/affirmative
Members of underrepresented groups, minorities, women, veterans,
persons with disabilities, and all persons committed to diversity
and inclusive excellence are strongly encouraged to apply.
Candidates must apply online by submitting:
- Cover Letter,
- Names and contact information for three (3) professional
For full consideration, application materials must be received
by June 29, 2023. However, applications can still be submitted
until the vacancy is filled.
Framingham State University only accepts application materials
through our online application system. We are unable to accept
application materials through mail, email, fax, or hand delivery.
If you experience technical issues with the online application
process, please submit a helpdesk ticket.
Framingham State University understands that persons with
specific disabilities may need assistance with the job application
process and/or with the interview process. For confidential
assistance, please contact the Human Resources Office at
508-626-4530 or firstname.lastname@example.org.