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Global Engagement Systems Coordinator

University of Oregon
Oregon, United States
Salary Not specified
Posted Date
Jun 5, 2023

Global Engagement Systems Coordinator

Job no: 531500

Work type: Classified Staff

Location: Eugene, OR

Categories: Information Technology, International Affairs

Department: Division of Global Engagement
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 - $37.59 per hour
FTE: 1.0

Review of Applications Begins

April 24, 2023; position open until filled

Special Instructions to Applicants

Along with your online application, please upload:
  • A current resume
  • You will need to provide the names and contact information of three professional references, including a current or former supervisor.

    Department Summary

    The Division of Global Engagement (DGE) works to make the University of Oregon a more global university. In 21st-century higher education, international engagement is not an optional extra: as noted in UO's Academic Plan, it is a core mission, essential to a thriving, socially salient, intellectually robust, academic community. It is part of the normal functioning of every school, college, department, and center. DGE works to support and integrate the wide range of international engagements, global-scale projects, and transnational partnerships launched and maintained in our many academic units. Units within DGE consist of International Student and Scholar Services (ISSS), Global Education Oregon (GEO), Global Studies Institute (GSI), and Mills International Center.

    Position Summary

    The Global Engagement Systems Coordinator (GESC) is primarily responsible for managing the technology systems used by the Division of Global Engagement, including Terra Dotta, Smartsheet, Sunapsis, or like systems. The GESC builds efficiencies within and across systems, creates new functionalities that serve a wide range of programs within the Division, and trains and supports staff in adopting and using the different technology systems. The GESC leads GEO's efforts to optimize the use of information systems and streamline associated processes. The GESC develops and implements solutions in the areas of integrated database administration, collaboration software, technical support, and user training. Critical to the success of this role is the ability to translate technical information for non-technical audiences and to turn non-technical feedback into specific technical action items.

    The GESC reports to the Assistant Director for Analytics and Student Success and collaborates with DGE Central Administration, GEO staff, ISSS staff, and GSI staff. This position will work with GEO staff to ensure that all functionalities in our application management software (e.g. Terra Dotta Studio Abroad) are ready for use by stakeholders such as students, faculty, and campus partners; such functionalities include opening study abroad program applications, updating dates and deadlines, preparing query watches, and creating and revising questionnaires, signature documents, and material submissions. The GESC is responsible for ensuring the optimal use of the Terra Dotta data management system and its optimal connectivity with other GEO and university systems. To this end, the GESC analyzes relevant business processes, collaborates with relevant IT units to integrate Terra Dotta with university systems, manages the execution of all system change requests, manages Terra Dotta access rights for multiple user groups, and manages the upgrading of all GEO systems, including Terra Dotta.

    The GESC will also maintain, build, and interconnect Smartsheets that pertain to program budgets, program master lists, faculty program proposals, institutional relations, and other workspaces. The GESC will act as liaise with the product vendors as well as UO Information Services, troubleshoot issues, and assist DGE staff on the best use of the systems.

    The GESC must exhibit collegiality in a team environment and the ability to create a welcoming and professional atmosphere in the office. This person will exhibit cultural humility and agility, with the commitment to work with individuals from diverse backgrounds.

    Minimum Requirements

    This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

    Professional Competencies

  • Ability to consult and advise on technology platforms and related projects to staff, leadership, and related partners.
  • Ability to present effectively to diverse audiences, both large and small, while working collegially and collaboratively with faculty, staff, and students from diverse backgrounds.
  • Proficient in program management, including organizational development.
  • Strong written and oral communication skills.
  • High-level organizational skills with the ability to prioritize and multi-task effectively in a fast-paced, detail-oriented, and time-sensitive environment.
  • Diligently attends to details and pursues quality in accomplishing tasks.
  • Ability to anticipate the next steps and execute independently.
  • Recognizes situations that warrant initiative and move forward; resolving issues, problems, or situations.
  • Proficient in using various office technologies and learning new systems and tools.
  • Ability to extract, analyze, compile, and interpret data and reports.

    Preferred Qualifications

  • Advanced degree.
  • Experience using, configuring, and/or implementing application and data management technology, with a preference for Terra Dotta Studio Abroad, Smartsheet, and/or Sunapsis.
  • Experience working in International Education.
  • Experience with website design standards, including UO Communications, HTML, WCAG 2.1, and Drupal.
  • Experience leading the integration of existing data platforms for a large division.
  • Experience with designing and implementing technology training.
  • Experience managing and negotiating vendor contracts and agreements with end users, service providers, and regulatory agencies.
  • Experience with information security standards (e.g., NIST), and rules and regulations related to information security and confidentiality (e.g., PCI, FERPA, etc.).

    FLSA Exempt: No

    All offers of employment are contingent upon successful completion of a background inquiry.

    This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

    University of Oregon students and employees are required to be vaccinated against COVID-19. For additional information see:

    The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit

    The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply, and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at or 541-346-5112.

    UO prohibits discrimination on the basis of race, color, sex, national or ethnic origin, age, religion, marital status, disability, veteran status, sexual orientation, gender identity, and gender expression in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Title IX Coordinator, Office of Civil Rights Compliance, or to the Office for Civil Rights. Contact information, related policies, and complaint procedures are listed on the statement of non-discrimination.

    In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at

    To apply, visit


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