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Assistant Director - Student Financial Services


Reporting to the Executive Director-Student Financial Services, the Assistant Director - Student Financial Services functions as second in charge of a college’s Financial Aid Office, responsible for providing oversight and coordination of day-to-day operations and staff work activities, ensuring the effective administration of federal and state financial aid programs.

The Assistant Director- Student Financial Services supports the development of initiatives for the effective delivery of a college’s financial aid programs and services from all sources that align with the College's strategic enrollment management plan. Serve as proxy for Financial Aid Office in the absence of the Executive Director. Performs related duties as required.

  • Works with the Exec Dir of Student Financial Services in the development of initiatives for the efficient delivery of financial aid from all sources that align with the College's strategic enrollment management plan. Serve as proxy for Financial Aid Office in Exec Dir absence.
  • Oversees the daily office activities and monitors work progress and productivity of staff. Plans and coordinates staff schedules to assure sufficient coverage for hours of operation. Fully responsible for the service excellence provided to our students, their families, and the community.
  • Monitors and reviews the work of financial aid staff, ensuring the timely and efficient processing of students’ financial aid packages and related financial aid services.
  • Participates in the hiring, training, development, and performance monitoring of staff.
  • Establishes and implements financial aid guidelines, policies, and procedures, and develops long-range plans that conform to the demands of regulatory agencies and the needs of the college.
  • Oversees special financial aid programs such as Veteran’s Affairs, Federal Work Study, college orientations, college tours, CPS college visits, FAFSA workshops, Satisfactory Academic Progress, and other scholarship programs. Assistant Executive Director Student Financial Services 2
  • Identifies, investigates, analyzes, and resolves student and parent situations. Interviews student/ parent applying for financial aid with more complex circumstances. Evaluates the student's eligibility and executes judgment concerning financial aid eligibility.
  • Provides training on financial aid rules and regulations for other College staff responsible for outreach activities. Develops and organizes materials for training in mandatory Federal and State guidelines and regulations.
  • Coordinates the Office of Financial Aid’s customer service and public relations campaign. Provides training for staff in customer service.
  • Prepares narrative and statistical reports to ensure compliance with federal and state funding sources. Generates financial aid reports for staff to use in the processing of student financial aid awards.
  • Bachelor’s degree from an accredited college or university in Business, Finance, Higher Education
    Administration, or a related field.
  • Five years of progressively responsible experience in administering and providing financial aid,
    scholarships, or related financial aid services within an institution of higher education. A
    combination of education and experience may be considered based on management’s discretion.
  • Knowledge of state and federal financial aid programs, military and veteran educational benefits,
    and other resources available to students for fund their education.
  • Knowledge and experience in utilizing financial literacy programs and services to empower students
    and the community in managing finances and funding their education goals.
  • Knowledge of state and federal compliance requirements relating to financial aid programs
  • Demonstrated knowledge of software used to process financial aid and veteran benefits, including
    Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), Student
    Aid Internet Gateway (SAIG), VA Once, Go Army Portal, FAA Access to Chicago Public Schools Online,
    and the E-App.
  • Excellent interpersonal, written, and verbal communication skills
  • Strong administrative and organizational skills
  • Strong problem-solving skills
  • Ability to work with and relate to a culturally diverse student body, faculty, and staff
  • Ability wot work effectively with different levels of staff within the organization
  • Must be able to handle all situations with tact, persuasiveness, and diplomacy
  • Proficiency in the use of Microsoft Office (Word, Excel, PowerPoint
WE OFFER: Excellent health and welfare benefit package and long-term savings and investment programs including 403(b) & 457(b) Investment Plans and a pension plan with the State University Retirement System (SURS) Plan. Generous vacation, holiday, personal and sick days, and tuition reimbursement. For a more detailed overview of benefits, please visit the benefits page of our website.

Malcolm X College was selected as a Promising Places to Work in Community Colleges award winner! The award is given by the National Institute for Staff and Organizational Development (NISOD), a membership organization committed to promoting and celebrating excellence in teaching and leadership at community and technical colleges, and Diverse: Issues in Higher Education, a leading academic publication.

MXC was recognized for its best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

Chicago residency is required for all full-time employees within 6 months of hire.
We are an equal opportunity and affirmative action employer.
Thank you for your interest in City Colleges!

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