Associate Vice Chancellor, Campus Operations

Job Description

The Associate Vice Chancellor of Campus Operations will serve as a key member of the campus leadership team, reporting directly to the Vice Chancellor and Head of Asia to provide oversight for essential campus functions, including 1) student outreach and enrollment strategy, 2) student experience, 3) academic operations and 4) campus administration.

Student Outreach and Enrollment Strategy

Provide leadership and strategic direction to the student recruitment and marketing team in developing and executing effective strategies to meet the campus's enrollment goals by attracting highly qualified, diverse, and motivated students from across the region.

Responsibilities:

• Work with the student recruitment and marketing team alongside the Academic Officer to develop and execute a comprehensive strategic plan to meet enrollment targets.
  
  
• Collaborate with the academic department and other stakeholders to develop targeted recruitment campaigns and materials.
  
  
• Conduct market research to identify trends, student preferences, and competitor activities, and use the findings to inform marketing strategies.
  
  
• Oversee the creation and distribution of marketing materials, including brochures, websites, social media content, and advertising campaigns.
  
  
• Develop and manage the marketing budget, ensuring efficient allocation of resources and tracking return on investment (ROI).
  
  
• Stay updated on industry best practices, emerging trends, and new technologies relevant to student recruitment and marketing.
  
  
• Monitor and analyze marketing metrics and enrollment data to evaluate marketing strategies' effectiveness and identify improvement areas.
  
  
• Build and maintain relationships with external stakeholders, such as high schools, community organizations, and industry partners, to enhance recruitment efforts.
  
  
• Stay informed about changes in higher education policies and Committee for Private Education (CPE) regulations that may impact student recruitment and marketing strategies.
  
  

Student Experience

Provide leadership, direction, and innovative ideas to safeguard and promote student services, student success, career development, alumni engagement and an active life outside the classroom.

Responsibilities:

• Provide strategic direction to the student services team to improve efficiency and accuracy while fostering a culture of continual improvement.
  
  
• Work closely with the Associate Director of Campus Operations to ensure that university admissions, institutionally funded scholarship program and registrar policy and procedure is adhered to.
  
  
• Understand elements of the Private Education Act and CPE regulations to ensure compliance, including the accuracy and integrity of academic records, student attendance and student data management systems.
  
  
• Work with the student services team to ensure active engagement in the student lifecycle (applied, admitted, matriculated, enrolled, graduating).
  
  
• Work alongside the Associate Director of Campus Operations, academic advising services and support initiatives to ensure students receive appropriate guidance and support for their academic progress.
  
  
• Emphasize programs to promote student counseling services to support student physical and mental well-being through student awareness, resiliency skill-building, identifying high-risk behaviors, and prevention initiatives.
  
  
• Guide strategies to enhance employment outcomes, foster employer relationships, and coordinate career-related programs and services.
  
  
• Work to develop innovative strategies to foster meaningful connections and engagement with alumni to meet the campus's goal of fostering a spirit of giving.
  
  
• Provide strategic direction to the Student Government Association (SGA) to oversee and enhance student life by developing comprehensive programs to create a vibrant and inclusive campus community, coordinating student activities and events, and supporting student organizations and leadership development.
  
  
• Promote study abroad, student exchange and the eagle mobility program to meet the campus's global learning initiatives.
  
  

Academic Operations

Work closely with the Academic Officer and other academic stakeholders to develop and implement policies, procedures, and initiatives that support academic excellence.

• Collaborate with the academic department to ensure compliance with accreditation standards and Private Education Act regulations.
  
  
• Work closely with the Academic Officer in planning course offerings, academic scheduling process, class schedules, and room assignments.
  
  
• Collaborate with the academic department to ensure that the academic and student life resources and facilities, including classrooms, laboratories, and technology infrastructure, meet the university's high standards for excellence.
  
  
• Be an integral and, when necessary, escalatory part of Student Sanctioning Procedures, application reviews, conditional admissions and institutionally funded aid offerings.
  
  
• Facilitate effective communication and collaboration between academic departments, faculty, students and administrative staff.
  
  
• Participate in institutional committees and working groups related to academic operations and strategic planning.
  
  
• Support academic initiatives like program reviews, accreditation processes, and assessment activities.
  
  
• Assist in the academic and business development of 2+2, 2+3 and 4+1 programs.
  
  
• Work closely with the Academic Officer to expand industry collaboration in applied research opportunities for students and faculty to solve industry problems.
  
  

Campus Administration

Assist in developing strategic plans, providing operational oversight, and supporting the Vice Chancellor and Head of Asia in managing campus affairs. This role involves collaborating with various stakeholders, including faculty, staff, students, and external partners, to ensure the achievement of the university’s mission, goals, and objectives.

• Provide strategic leadership and support to the Vice Chancellor and Head of Asia in setting and executing the university's vision, mission, and strategic goals.
  
  
• Collaborate with senior leadership and key stakeholders to develop and implement strategic plans, policies, and initiatives to advance the campus's mission and enhance its academic programs and services.
  
  
• Assist in managing and coordinating administrative functions across various departments and divisions, ensuring effective communication and collaboration.
  
  
• Monitor and evaluate the performance of campus programs and initiatives, recommending improvements and adjustments as necessary to achieve desired outcomes.
  
  
• Represent the Vice Chancellor and the campus in various internal and external forums, fostering positive relationships with stakeholders, including government officials, community leaders, and industry partners.
  
  
• Provide leadership and guidance in developing and implementing diversity, equity, and inclusion initiatives across the campus, promoting a culture of inclusivity and respect.
  
  
• Oversee the planning and execution of major campus events, including commencement ceremonies and large-scale trade exhibitions.
  
  
• Assist the Vice Chancellor and Head of Asia in preparing reports, presentations, and communications for the Board of Directors, government agencies, and other stakeholders as required.
  
  
• Foster a culture of collaboration, excellence, and continuous improvement within the campus community.
  
  

Qualifications

• At least 10 years of working experience in higher education with proven track record in driving and managing enrollment targets
  
  
• Demonstrated ability to develop and analyze market intelligence, setting of strategies for the development and growth of the business, strategic partnerships, international student recruitment and research opportunities in higher education
  
  
• Demonstrated ability to lead and manage team
  
  
• Strong communication and interpersonal skills