Critical Research Infrastructure & Technical Support Specialist

Critical Research Infrastructure & Technical Support Specialist

US-NJ-Princeton

Job ID: 2023-16342
Type: Full-Time
# of Openings: 1
Category: Information Technology

Princeton University

Overview

The Critical Research Systems Specialist and Technology Support position for the Office of the Dean for Research and related departments will provide end-user focused onsite and remote support in regards to hardware, software, networking, and specialized critical research systems management. Reporting to the Dean for Research Senior Associate Director for Finance and Administration, this position will directly support the Dean for Research, Corporate Engagement & Foundation Relations, and LAR/Research Resources staff, and provide back-up support for the Research & Project Administration, Technology Licensing, and Research Integrity & Assurance, Vice Dean for Innovation, and Princeton Entrepreneurial Council departments. This fast-paced, highly varied team environment requires varied technological expertise, excellent customer service skills and the ability to manage multiple priorities on a daily basis. This position works on teams and independently, and provides critical infrastructure support as needed, including outside of normal University business hours of operation.

Responsibilities

Critical Research Systems Support

Support laboratory critical systems – servers, computers, animal life monitoring devices, proprietary software, environmental monitoring software systems, specialized hardware equipment, and endpoints Manage access control for data and critical resources Write SOPs for support of critical systems Successfully complete annual physical qualifications and requirements in order to access research facilities, and strictly adhere to all laboratory PPE requirements Knowledge of standard protocols for working in a research facility

Technology Support to departments

Configure and provide hardware support for desktops, laptops, printers, AV equipment, PLCs, scanners, and other mobile devices running Windows, Mac OS, Android, and Linux operating systems. Support Microsoft Office suite, Adobe suite, and various other University and departmental productivity applications Support and maintain web-sites and website-based collaborative systems including but not limited to Drupal, WordPress, Microsoft Team and SharePoint Configure and maintain back-ups of departments’ computing systems Provide onsite and remote support and diagnostics, in order to resolve computing related issues/questions for a staff with diverse levels of IT familiarity Educate/train staff on proper computing techniques and best practices on an on-going basis and ensure system and end-user compliance with security policies Manage IT budget; procure assets, maintain inventory, and dispose of assets according to best practices and under the direction of the Senior Associate Director for Finance and Administration Research and recommend technology and application solution plans; develop project management plans for technology implementation, software upgrades and server migrations Attend monthly SCAD/DCS meetings and stay informed of new Office of Information Technology initiatives. Work with vendors to resolve proprietary application issues Work on special IT projects as assigned

Qualifications

ESSENTIAL:

Minimum of three years of relevant IT support experience, preferably as a systems administration manager and desktop support technician Experience with the usage and behavior of common desktop software and operating systems (Microsoft Windows, Mac OC and Office, Linux, Android) Familiarity with network security systems such as VPN (Global Protect), Crowdstrike, Nagios, ExtraHop, Thousand Eyes Knowledge of TCP/IP
• Experience in website development and maintenance
Exemplary customer service attitude and strong initiative Excellent organization, interpersonal, and communication skills Proven ability to manage multiple priorities simultaneously Ability to work independently and also on collaborative teams
• Bachelor’s degree or equivalent experience

The final candidate must be able to lift 50 lbs., twist bend and work in awkward positions.

PREFERRED:

Degree in Information Technology, or equivalent experience and credentials Microsoft Systems Administrator and Engineer Certification and Apple Help Desk Specialist and Technical Coordinator Certification a plus but not required Strong web development skills using Drupal and WordPress Design skills and knowledge of associated tools within the Adobe’s Creative Cloud suite Working knowledge of SharePoint 2016 preferable Ability to support mobile devices such as iPads, iPhones, Android, hand held scanners and others Working knowledge of ServiceNow; creating, updating and routing trouble tickets in response to issues detected or technical support requests received Network administration using Active Directory Web 2.0 skills centered around social media such as Twitter, RSS Feed, video, podcasts Previous experience providing support in a higher education setting Knowledge of scripting languages such as VBScript, PowerShell, and/or Apple script Knowledge of MS SQL for queries and reporting
• Familiarity with conference room audio-visual equipment

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

PI219181228