University Collection Coordinator

Job Summary:

This professional staff member reports to the Associate Bursar for Collections and is responsible for the collection of past due accounts from former students in accordance with Miami University’s accepted procedures and policies, and the management of inquiries from students and families (written and verbal) concerning the validity of the debt. This position may be approved for remote work on a hybrid basis. Remote work is not a right, but a working arrangement that can be modified or revoked by Miami University at any time for any reason.

Duties/Physical Demands:

1. Establish a relationship with students in order to collect payment in full or, when necessary, negotiate monthly payment agreements. 2. Document students’ files concerning actions taken and expectations for payment, and follow up when necessary. 3. Provide proper paperwork for legal action; work with the Ohio Attorney General when necessary for court action. 4. Responsible for updates to accounts referred for collection: a. Answer telephone and written requests for documentation b. Work to find financial solutions for students and outstanding debt. 5. Work closely with the Office of Student Financial Assistance to ensure the application of aid to students’ accounts and be proactive in developing policies to work cooperatively in addressing student and family financial challenges with the goal of finding satisfactory resolutions. 6. Work closely with other offices/departments to ensure that all resources for repayment have been utilized and the balance is represented correctly. 7. Manage the Perkins loan government reassignment process. 8. Manage the collection system to ensure that students’ files are documented concerning actions taken and expectations for payment, and follow up when necessary. 9. Perform other duties as assigned.

Minimum Qualifications:

Associate degree or 2 years of relevant work experience

Desired Qualifications:

Desired qualifications include experience with Higher Ed ERP system, ad hoc reporting, experience in a customer service environment, and Title IV Federal Financial Aid requirements. Previous experience in collections. Knowledge of the CFPB.

Knowledge, Skills and Abilities

Applicants must have strong critical thinking, analysis, problem-solving, and strong negotiating skills; must be detail minded, organized; must possess excellent written and verbal communication skills; must have the ability to handle numerous tasks, assign priorities, and handle confidential information; must have the ability to establish working relationships with co-workers, supervisors, university personnel, students, parents and outside collection agencies.

Diversity Statement:

Miami University is committed to creating an inclusive and effective teaching, learning, research, and working environment for all.

For more information on Miami University’s diversity initiatives, please visit the Office of Institutional Diversity & Inclusion webpage. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

EO/AA Statement/Clery Act:

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from minorities, women, protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at (513) 529-2223.

Labor Law Posters for Applicants:

Miami University is committed to providing up-to-date information from the Department of Labor to our applicants for employment. Here, you will find links to the current information regarding the Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA).

Benefits Eligible:YES