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Clinic Manager

Employer
Johns Hopkins University
Location
Maryland, United States
Salary
Salary Not Specified
Date posted
Jun 1, 2023

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Position Type
Administrative, Business & Administrative Affairs, Business & Administrative Support, Student Affairs, Health Services
Employment Type
Full Time
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The division of General Internal Medicine (GIM) is seeking aClinic Manager. This position reports directly to the Clinical Director of General Internal Medicine (GIM) at Green Spring Station (GSS) and the Sr. Administrative Manager for GIM. It provides direct administrative oversight of the General Internal Medicine practice at GSS including management of the staff, daily operations of clinic, scheduling processes and efficiency, maintaining compliance, organization and implementation of new clinic initiatives, assisting with programmatic needs within the clinic, and other duties as assigned.

Specific Duties & Responsibilities


Clinical Operations

  • Manage day-to-day clinical operations of Green Spring Station General Internal Medicine practice. Troubleshoot issues as they arise within the clinic.
  • Anticipate clinic and programmatic needs and implement new processes as needed, ensuring all staff are properly trained. Work with administrative and physician leadership to establish policies and procedures as appropriate.
  • Participate and support divisional clinical process improvement initiatives and endeavors.
  • Assist with any necessary telecom updates or facilities requests as needed for the clinic. Serve as a liaison with IT/Epic help desk with reported issues and track to ensure resolution.
  • Order necessary medical equipment/supplies through SAP on a regular basis and as needed.
  • Serve in a liaison role with the Department’s Central Scheduling to monitor and track appointment scheduling and registration actively, including call volumes, registration audits, and template management.
  • Assist the division administration in on-boarding of new providers with the following: Supply orders: Lab coats, Business Cards, Name Plates; EPIC: Setting up Templates, Billing Area, and Scheduling
  • Interfaces with GSS management, facilities, etc. to represent clinic and facilitates any needed service or communications.
  • Manage physical clinic spaces and ensure proper use of facilities. Order equipment and furniture as needed for clinical and administrative needs.


Patient Care & Services

  • Assists patients, patients’ families, referring physicians, and third-party carriers to resolve patient related issues.
  • Ensures efficiency in and effective patient scheduling, paperwork completion, and resolution of other patient needs necessary for their care.
  • Acts in Medical Office Coordinator capacity when dictated by staffing need.


Human Resources

  • Manage team of clinic staff, including Medical Office Coordinators, Patient Services Coordinators, Medical Assistants, and Nurses.
  • Ensure adequate staffing levels. Forecast staffing needs and make adjustments as needed. Develop staffing plans/coverage for absences or vacancies
  • Secure and coordinate training of employees as needed in conjunction with the clinical trainer or team leaders.
  • Communicate staffing issues and HR concerns with clinic leadership and division administration.
  • Oversee the hiring, onboarding, training, and evaluation processes for staff on an ongoing/annual basis in conjunction with the Clinical Director.


Compliance & Quality of Care

  • Ensure operational processes are compliant with appropriate ambulatory policies.
  • Ensure that the ambulatory clinic site complies with the standards or requirements of The Joint Commission, Center of Medicare and Medicaid Services, and other regulatory agencies.
  • Report out to clinical leadership on requested topics such as patient satisfaction, clinical quality metrics, and clinical operational metrics including provider cancellations and current template sessions.
  • Monitor quality and safety measures for practices and maintain knowledge of key metrics. Work with clinic and divisional leadership to identify opportunities and create action plans to improve performance. Regularly report on performance and initiatives to providers and division leadership.


Information Systems

  • Uses various software applications, such as Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and SAP.
  • Experience in electronic health record Epic is preferred.
  • Assist with basic data analysis needs at the direction of manager or clinic leadership. Manage reports in clinic’s EHR to assist with operations and quality of care.


Customer Service & Teamwork

  • Respond to and resolve patient complaints within clinic and patient grievances directed to the clinic from Patient Relations.
  • Monitor Patient Satisfaction for the outpatient clinic practices. Review patient satisfaction reports with Divisional Leadership and ensure that they are distributed to physicians and staff at each site. Work with sites, as applicable, to develop annual action plans. Provide and/or coordinate service excellence training as needed for clinic sites.
  • Work collaboratively with both Divisional and other JHU administrative personnel.
  • Must have strong interpersonal communication skills as well as organizational skills. Prioritization of administrative tasks and tracking is a requirement.
  • Interfaces with Johns Hopkins Outpatient Center Clinic Manager to share best practices and collaborate on projects when appropriate.



Physical Requirements

  • Sitting in a normal seated position for extended periods of time.
  • Reaching by extending hand(s) or arm(s) in any direction.
  • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s); for example, using a keyboard.
  • Communication skills using the spoken word.
  • Ability to see within normal parameters.
  • Ability to hear within normal range.
  • Ability to move about.


Minimum Qualifications
  • Bachelor's Degree.
  • Three years related experience.
  • Previous supervisory experience required.
  • Requires an understanding of changing reimbursement policies and third party reimbursement.
  • Additional education may substitute for required experience and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.

Classified Title: Clinic Manager
Role/Level/Range: ATO 40/E/03/OG
Starting Salary Range: Min $48,464 - Max $84,864 Annually ($68,055 budgeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F 8:30-5:00
Exempt Status: Exempt
Location: JH at Greenspring Station
Department name: ​​​​​​​SOM DOM General Internal Medicine
Personnel area: School of Medicine

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.


The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, theJHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office atjhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visitaccessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.


The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
Note: Job Postings are updated daily and remain online until filled.

EEO is the Law
Learn more:
https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Important legal information
http://hrnt.jhu.edu/legal.cfm
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