Area Administrative Coordinator 046511

Area Administrative Coordinator 046511

We are searching for an experienced Area Administrative Coordinator 046511 at our Detroit campus location.

Wayne State University is a premier, public, urban research university located in the heart of Detroit where students from all backgrounds are offered a rich, high quality education. Our deep rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities preparing students for success in a diverse, global society.

Essential Functions (Job Duties):

JOB PURPOSE:
Oversee residence hall and apartment front desk activities. Responsible for the creation, management and maintenance of resident information, documents and files, including key and access management. Serve as main contact for students, parents, and guests in relation to housing resources, key/access management, guest/package management, damage billing, and work orders. Work in coordination and collaboration with other staff and Community Director(s). Serve as a member of the housing and dining operations and finance team. Report to Director of Housing Operations.

ESSENTIAL FUNCTIONS:
Oversee front desk activities to include providing information and resources to students and guests. Answer questions and resolve issues. Provide functional supervision to Student Desk Assistants. Coordinate Desk Assistant schedules. Review and correct student timesheets and exception reports. Assist with the accurate and timely payment of student staff. Manage the guests and package log system. Assist with housing, facility, and student emergency response.

Create, prepare, manage, and monitor resident confidential documents and electronic files including door and other key records, move in/out forms and other housing documents. Upload and conduct audits of documents in The Housing Director (THD). Provide recommendations for process improvements.

Oversee and manage weekly occupancy audits and key access for housing residents. Review key access for student rooms and communicate with OneCard if there are electronic key or access issues. Assist and coordinate duties with Community Directors including development and distribution of area-wide housing communication. Monitor follow up of resident information and access.

Assist with the preparation and inspection of rooms for resident move in/outs, summer interns, camps and conferences move in/out. Prepare and coordinate check in/out processes and documents for the front desk. Review and verify that check in/out documents have been completed.

Oversee the work order submission process and provide follow-up information to resident work order inquires. Coordinate with housing facilities to receive updates on room cleaning or work order status.

Organize and prepare damage billing charges for residents. Process, bill, and communicate to residents damage charges in The Housing Director (THD). Resolve discrepancies. Manage the damage appeal process.

Coordinate with Community Director and supervisor to prepare and send building-wide communications to residents with information regarding housing assignment processes, deadlines, programming, policies, and facility concerns.

Other duties as assigned.

Qualifications:

EDUCATION:
Bachelor's degree or equivalent education and experience.

YEARS OF EXPERIENCE REQUIRED:
Minimum 2 year of experience in a college or university housing organization or equivalent experience.
Three (3) to five (5) years preferred. Demonstrated experience serving successfully in an administrative role.

School/College/Division:

H43 - Business Operations

Primary Department:

H4330 - Housing

Job Type: Full Time

Job Category: Staff/Administrative

Funding/Salary Information:

Compensation Type: Annual Salary

Salary Minimum: $39,332

Salary Hire Maximum: $47,197

Working Conditions:

Please visit our Housing and Residential life Website: https://housing.wayne.edu

Job Openings: 1

Reposted Position: No

Reposted Reason: None (New Requisition)

Prior Posting/Requisition Number: 046511

Background Check Requirements:

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the University will inform you if a background check is required.

Equal Employment Opportunity Statement:

Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. WSU encourages applications from women, people of color, and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.