Audio Visual Associate

Audio Visual Associate

Required Qualifications: (as evidenced by an attached resume)
Bachelor's Degree. In lieu of a degree, four years of directly related full-time experience, or a combination of higher education course work and work experience totaling four full-time years may be considered. Experience with audio visual equipment and multimedia presentation equipment. Experience troubleshooting common complications at the user's end. Basic understanding of computers and computer operating systems.

Preferred Qualifications:
Advanced Degree. Experience training users, or working together with others to provide customer service. Experience connecting and operating presentation and audio visual hardware on both wired and wireless computer networks. Experience providing AV support in a conference center or similar. Experience with video, audio and control signals. Experience operating audio visual support equipment including multimedia projectors, LCD panels, presentation computers, sound systems and presentation control systems. Experience as an office administrator or coordinator.

Brief Description of Duties:
The position of Audio Visual Associate is a customer support position with a high level of client interaction. This position will largely provide audio visual service learning spaces, and will dedicate a segment of their time to support stakeholders by documenting systems and running training events.

Provides faculty and staff audio visual, computer presentation and device connectivity support. Provides assistance to presenters, schedules, troubleshoots and operates digital media systems. Evaluates instructor's needs, and provides required support. Integrates user's media and equipment (laptops tablets etc.) with presentation systems. Troubleshoots problems with computers, presentation systems and production systems. Help to extend the life-cycle of technology and learning space furniture by adhering to maintenance and reporting standards.

The selected candidate will be responsible for:

• In-building support office: Instruct, train and assist users with control systems, media systems and other equipment. Prepare the building and facilities for daily instructional activities. Site and correct daily issues such as system anomalies, consumable supply levels, and technology integrated furniture. Schedule appropriate media equipment and facilities to support instruction and University programs. Test, and provide routine maintenance for, installed classroom systems. Consult with users and organize training events to ensure the most effective use of media, equipment, and AV Systems. Show "Best Practices" for AV systems. Setup and operate portable presentation systems, display panels, and group sound systems.
• In the performance of all job duties, at all times be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.
• Learning Space projects: Collect data on learning spaces. Create spreadsheets, reports and comparisons. Solicit surveys, and work with assessment specialists to analyze and present data. Work collaboratively across DoIT on organizational projects that improve learning spaces and/or classroom support services. Engage in the learning space community. Participate in learning space field projects such as updating signage, collecting documentation for help guides, or creating instructional resources for web consumption. Provide expertise on the user experience in learning spaces. Use Design Thinking model to engage stakeholders, ideate, prototype, and test new space ideas. Act as a participating member for CELT wide teaching and learning initiatives that involve the learning space - physical or virtual. Present in workshops and events as assigned.
• Supervision of assistants: Schedule student employees for support office and learning space support. Assist in the mentoring and guiding of students assistants through internal training and development plans, and aid in their growth as a contributing segment of the workforce. Assess quality of customer service provided by student staff, improving standards as necessary
• Other duties or projects as assigned as appropriate to rank and department mission. Ensure department policies and procedures regarding system usage, equipment loans and other position related activities are adhered to. Professional development - keep abreast of current advances in classroom and production media technology. Provide data/metrics/usage reports on the facility and its system.

Special Notes:

• The position requires lifting, pushing, pulling and carrying items weighing up to 50 pounds aided and unaided by dollies and carts within a continuous and repetitive basis.
• Occasional weekend days will be required for special events.

This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA.

Must have, keep and maintain the appropriate valid NYS Driver's License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see "Special Notes”).

***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.

This position will remain posted until filled or for a maximum of 30 days. An initial review of all applicants will occur two weeks from the posting date. For full consideration, applications must be received before the initial review date. If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at or visit OEA.

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To apply, visit https://stonybrooku.taleo.net/careersection/2/jobdetail.ftl?job=2301726&tz=GMT%2B00%3A00&tzname=UTC





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