University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html
Information Technology, Full Time
PAY GRADE: 29S
CONTEXT OF THE JOB:
IT - Academic Technology Services (IT-ATS) is a campus-wide
provider of both technology and pedagogy support that helps faculty
and all those who teach at the University of Delaware improve
teaching and learning through instructional design, effective
application of technology, and lays the technology and services
foundation to support the academic strategy for online learning.
Functional areas include instructional design, learning management
systems, digital media, and studio and conferencing support. The
unit provides support for online learning technologies such as
course and video management, collaboration, polling, and other
instructional technologies (e.g., for presentations, visualization,
and feedback). The unit provides services through various means
including drop-in, phone, support tickets, and email support. In
addition, the unit delivers workshops and professional development
opportunities for instructors. IT-ATS partners with other teaching
and learning focused service providers on campus through the
Faculty Commons as well as other units in IT and around the
The Learning Management System (LMS) Support group within IT-ATS
is responsible for administering and supporting the learning
management system on campus. This group provides support to anyone
using the LMS (faculty, students or staff) for coursework and
related extracurricular activities reinforcing the University’s
Under the general direction of the LMS Manager, the Educational
Technology Consultant III develops instructional solutions that
assist faculty and their students to use educational technologies
effectively. The incumbent ensures the continuity of learning
technologies supported by IT-ATS and is responsible for the
day-to-day operations of the Learning Management System (LMS)
supported at UD (Canvas).
- Oversees the daily operations of the LMS used University-wide
(Canvas)under the direction of the LMS Manager. Coordinates the
implementation of new features, tools and systems including
testing. Acts as Liaison with IT Support Center, IT Web Development
and key academic units regarding LMS administration, maintenance,
and operations. Prepares and publishes announcements regarding
- Provides functional and technical troubleshooting and
operational support (monitoring systems for proper functioning) for
the LMS. Collaborates with IT technical staff and vendors to
resolve problems and issues promptly. Answers LMS application
questions. Provides client support through a variety of channels:
email, support ticket, phone, virtual, as well as in person.
- Develops and maintains academic technology tools using
programming languages, that leverage existing infrastructure and
emerging technology, are sustainable and cost effective, and expand
upon a portfolio of resources. Oversees ongoing development of
existing academic technology tools. Conducts usability testing and
requirement analysis on learning applications.
- Consults with faculty and support staff to enhance teaching and
learning through evidence-based applications of technology,
defining instructional goals, and assessing pedagogical
effectiveness. Develops effective technology-based solutions in
support of successful learning outcomes.
- Researches and analyzes learning analytics, usage statistics,
and other data from the learning management system and/or learning
technologies. Creates custom reports and develops new or optimizes
existing solutions that are data driven.
- Develops and administers learning management system procedures
for faculty and staff, including access, acceptable use, data
retention, and other policy decisions.
- Identifies, optimizes, and automates systematic processes for
- Develops, plans and executes virtual and in-person workshops
for faculty, including the design and production of high-quality
training materials related to the LMS and associated technologies
- Implements the use of additional learning technologies, such as
polling tools, lecture capture systems, classroom technologies, and
collaborative tools (ie, Google Apps and Zoom).
- Consults with faculty to facilitate technology projects,
faculty development events, programs, and online forums.
Collaborates with other consultants and staff across the University
- Researches, identifies and evaluates the potential of emerging
technologies to aid the learning process. Assesses impact of new
technologies on support structure and suggests appropriate support
strategies. Analyzes usability of software and hardware and makes
recommendations for instructional solutions. Stays abreast of
changes and updates related to LMS technologies. Maintains current
knowledge of educational technologies.
- Partners with other units on campus to enhance the overall
curriculum. Participates in partnerships both locally and
nationally to further the efforts in educational technologies.
- Establishes and maintains appropriate working relationships
with colleagues and clients and follows University and department
policies and procedures governing IT efforts. Works within the
department’s overall strategic plan following project priorities
and scope. Meets deadlines and achieves goals.
- Performs job-related duties as assigned.
Notice of Non-Discrimination, Equal Opportunity and Affirmative
- Bachelor's degree and three years of related experience, or
equivalent combination of education and experience. A degree in
instructional technology, instructional design, education,
information technology, computer science, or related discipline
Python, PHP, HTML, CSS and experience using database platforms such
- Demonstrated experience supporting a LMS (Canvas preferred) and
creating and integrating modern web applications that use LTI to
connect to an LMS is essential. Demonstrated experience using APIs
to create new tools that integrate with educational technology and
- Experience supporting Apache web server and command line Linux
server administration a plus.
- Demonstrated experience with evaluating educational technology
tools for suitability, pedagogy, security, and privacy
- Experience with a broad range of technologies that aid in the
production of online courses (e.g. video editing, graphics,
- Effective communication (oral, written, listening,
presentation) and organization skills. Ability to introduce faculty
to new technology, and to communicate technical information to
- Project management and team skills including the ability to
participate on teams of diverse people.
- Must be able to manage multiple projects and be detail
- Ability to work independently as well as part of a team.
- Customer service skills and the ability to work effectively
with clients with a wide range of technical expertise and in a
rapidly changing technical environment.
- Demonstrates an understanding and consideration of the
differing needs and concerns of individuals with varying
identities, cultures and backgrounds.
- Committed to fostering a workplace culture of belonging, where
diversity is celebrated and equity is a core value.
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual