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Fulfillment Specialist

Lee College
Texas, United States
Salary Not specified
Posted Date
Jun 1, 2023

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Position Type
Faculty Positions, Business & Management, Management
Employment Level
Employment Type
Full Time

Fulfillment Specialist

Job Type: Full-Time
Job Number: FY2300192
Location: Main Campus - Baytown, TX
Division: Provost/Academic & Student Affairs

Position Overview

Starting Salary Range is $32,219 -$36,247. The initial salary offer is commensurate with education and related work experience.

As a member of the Center for Workforce and Community Development, and under the supervision of the Director of Workforce Development, perform concierge, and courier-related activities for the department as relates to supporting the development and implementation of contract training, non-credit, courses, and programs. Perform administrative tasks on an as-needed basis.

This fast-paced position requires excellent customer service, time management, and problem-solving skills. It requires regular interaction with a diverse range of students and business partners; therefore, an amicable personality and unflappable disposition are necessary.

Essential Duties & Responsibilities

  • Facilitate a successful training event through the provision of support services to include, but not limited to:
  • Make photocopies, shop for food and supplies, prep classroom and clean/stock break facilities.
  • Coordinate the assembly and printing of custom workbooks, using Lee College Print Shop.
  • Assemble and provide the instructor with appropriate class materials and collect and process course forms and course evaluations.
  • Collect and transport registration forms, evaluations, and other documents between locations, as appropriate.
  • Follow safety procedures, maintain a safe work environment and respond according to the established protocol in emergency situations.
  • Once a course is scheduled, ensure supplies are available, equipment is operational, classrooms or other training spaces are in satisfactory repair, and report any deficiencies.
  • Perform administrative tasks in support of training and back-of-house operations, as requested.
  • Create, plan and manage all menus and supplies for every group of training, including shopping/purchasing for food and supplies.
  • Serve as a communications liaison between Center staff, faculty, and students.
  • Assist in developing and implementing special events/workshops and, when necessary, represent the Center at college and community events.
  • At all times, adhere to relevant policies and procedures, report to Program Managers and/or Instructors any student dissatisfaction, and assist in ensuring that student and instructor concerns are resolved in a professional and timely manner.
  • Adhere to Center standards for customer service and professionalism.
  • Assist in the training of student workers and other fulfillment personnel as necessary.

  • Additional Duties & Responsibilities

    • Good driving record and reliable transportation.
    • Friendly, courteous, service-oriented, and enjoy working with various people.
    • Excellent interpersonal and problem-solving skills, both written and oral.
    • Strong organization skills
    • Ability to effectively manage multiple, competing for priorities while remaining composed and professional.
    • Strong computer skills, including experience with Microsoft Office Suite and Adobe Acrobat.
    • Detail oriented and able to multitask and meet critical deadlines.
    • Able to work individually with limited supervision and collaboratively with diverse populations/ groups/ teams.
    • Knowledge of college systems and operations.
    • Act with discretion and maintain confidentiality.
    • Assist in managing the supervisor's calendar/appointments and maintaining the departmental calendar.
    • Create meeting agendas, take minutes during meetings, and distribute minutes to participants.
    • Enter data and prepare budget reports
    • Enter and track departmental purchase requests; process account statements and credit card charges in the credit card tracking system.
    • Create internal and external correspondence; distribute departmental information and reminders
    • Assist in documenting and tracking projects, ensuring reporting timelines are met.
    • Research and compile data for various internal and external reports pertaining to the Workforce Development department.
    • Perform other duties as assigned.

    Minimum Education, Experience, Knowledge, Skills & Abilities

  • High School Diploma or equivalent (G.E.D.)
  • Must be able to travel extensively within the Lee College Service area
  • Experience in higher education
  • Demonstrated attention to detail and ability to multitask
  • Able to work individually with limited supervision and collaboratively with diverse populations/groups/teams.
  • Manage, organize and communicate information of varying technical complexity.
  • Excellent interpersonal and problem-solving skills
  • Verified skills in organizing complex systems and effectively managing multiple, competing priorities while remaining composed and professional.
  • Friendly, courteous, service-oriented and enjoy working with a variety of people
  • Act with discretion and maintain confidentiality
  • Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, and PowerPoint, with the ability to perform successful internet research
  • Must be dependable
  • Aware of and sensitive to cultural differences with the ability to work with and engage individuals of diverse backgrounds
  • Excellent verbal and written communication skills
  • Able to multitask
  • Strong attention to detail and highly organized with the ability to keep detailed files and records
  • Able to maintain effective working relations with college personnel and outside entities
  • Must be available to work early mornings, evenings, and weekends as needed

  • Preferred:
    • Experience in food service or catering
    • Experience with customer relations and/or project management software

    To apply, please visit


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